Justin Auchter
Justin Auchter at Norm Reeves Toyota Dallas

Justin Auchter

Service Drive Manager

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

4.7
217 Reviews
4.7

217 Reviews

Write a Review

Dealership Experience

10 yrs, 3 mos

Industry Experience

30 yrs, 7 mos

217 Reviews of Justin Auchter

December 22, 2024

Dealership Rating
Employee Rating

Everyone in the dealership is always helpful and nice to everyone that comes into this location. More

by Sherritasmothers
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

December 21, 2024

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I did not know they had changed the name. It was rather quiet there. No one sent a e-mail or text.to inform me. I did not know until I arrived. More

by PRICEGAIL372
Service Price Transparency
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Recommend Dealer
Yes

December 21, 2024

Dealership Rating
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muy buen servisio pena muy atento muy comunicativo y Profesional es mi dealer de servisio a mis toyotas. More

by rgmartinez11
Service Price Transparency
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Recommend Dealer
Yes

December 21, 2024

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Very good I love the Toyota Dealership They are very experienced I love doing busy with Justin More

by Edward Davis 20008
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Recommend Dealer
Yes

Other Employees Tagged: CARLOS LOPEZ

December 13, 2024

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Our first experience with the Norm Reeves dealership was positive. We continue to return to this dealership because of our confidence and trust in Shelly Jackowski. Shelly has been coordinating the mainten More

by Gtherring2425
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: SHELLY JACKOWSKI

Dec 13, 2024

Norm Reeves Toyota Dallas responded

We appreciate your review on your first experience with our dealership! We're pleased that Shelly has been instrumental in encouraging you to return for service. Thanks for letting us know, and we'll be happy to pass this on to her. See you next time!

December 11, 2024

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Very thorough. I needed windshield wipers so he ordered them for me and told me to come back for them to be installed More

by HANGTRUONG89
Service Price Transparency
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Recommend Dealer
Yes
Dec 12, 2024

Norm Reeves Toyota Dallas responded

We appreciate your positive feedback regarding your service visit for your Toyota! If you don't hear from us soon, please contact our service department so that we can get your windshield wipers installed. Thank you, and we hope to see you soon for the installation!

December 11, 2024

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Employee Rating

I lost 2 of my 4 hub cap covers by Monday after my Saturday service. I tried to call to see if there was anything that can be done and was given the run around and no one bothered to call back after m More

by Deanna
Service Price Transparency
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Recommend Dealer
No
Dec 12, 2024

Norm Reeves Toyota Dallas responded

We appreciate you bringing this to our attention regarding the missing hub cap covers, Deanna. We have forwarded your review to the appropriate parties to hopefully resolve any outstanding issues. Thank you.

December 09, 2024

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My appointment was at 11:45 am and the advisor assigned to me was out to lunch. Checked in with another person who's attitude was not at all welcoming. When I came to pick up car and was being charged More

by marylisatorres459.mt
Service Price Transparency
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Recommend Dealer
No
Dec 10, 2024

Norm Reeves Toyota Dallas responded

We appreciate your feedback on your service visit for your Toyota, Mary Lisa. This will help us to improve our processes, and, if you choose to return in the future, we hope to provide you with a five-star experience. Please contact our dealership if you would like to discuss the issues you experienced with a team member. Thank you.

December 04, 2024

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Employee Rating

I told them to check out my tires as I have a persistent low pressure alert. When I left after the service appointment, I noticed the low pressure alert had lit up again and I noticed that my hub cap was mi More

by VALENTINE_TONY
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: SHELLY JACKOWSKI, CARLOS LOPEZ

Dec 04, 2024

Norm Reeves Toyota Dallas responded

We appreciate your feedback on your service visit to check out the tire pressure in your Toyota, Tony. We also understand the frustration you experienced seeing the light again and regarding the hub cap that went missing. Please contact our dealership when it's convenient for you to discuss these issues with our service department. Thank you.

November 29, 2024

Dealership Rating
Employee Rating

I've come to trust Justin Auchter these past six years. He always takes good care of my two vehicles! More

by veeval69
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 03, 2024

Norm Reeves Toyota Dallas responded

We appreciate you trusting Justin with both of your Toyota vehicles for six years! Please let us know what else we can do to elevate your next service visit to a five-star experience. Thank you!

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