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Justin Auchter
Justin Auchter at Norm Reeves Toyota Dallas

Justin Auchter

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

4.7
258 Reviews
4.7

258 Reviews

Write a Review

Dealership Experience

10 yrs, 7 mos

Industry Experience

30 yrs, 11 mos

258 Reviews of Justin Auchter

April 18, 2025

Dealership Rating
Employee Rating

I take my car to Norm Revees for service, it used to be with Justin but he got promoted now Shelly Jackowski is who I go to, she is really good too both have great customer service and are very attentive a More

by m.serrata
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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March 19, 2025

Dealership Rating
Employee Rating

Long wait, pricing surprises but really great coffee. I just came for the oil change so I’ll have to get the rest of stuff later. More

by ctkromeo
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Antonio Holmes

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Apr 01, 2025

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience. We apologize for the wait and any unexpected pricing, but we're glad to hear you enjoyed our coffee! If there's anything else we can assist with or if you'd like to discuss further, please feel free to reach out directly.

March 14, 2025

Dealership Rating
Employee Rating

The service is wonderful Always able to get in and out. Shelley is always attentive to my needs.. More

by yolanda_blanch321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Mar 17, 2025

Norm Reeves Toyota Dallas responded

Yolanda, We truly appreciate your support—thank you for the five stars! – Norm Reeves Toyota Dallas

March 10, 2025

Dealership Rating
Employee Rating

It was great experience serving was amazing they explained everything very well love the response for all my needs More

by Eagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Carlos Lopez, John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor, Hilary Peoples, Ronald Gallagher

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March 10, 2025

Dealership Rating
Employee Rating

Justin Autcher and Carlos Lopez have been here 25 years, it shows. Go to them these two will get what you needed figure out. More

by mikegbirch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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March 03, 2025

Dealership Rating
Employee Rating

We are so grateful for technicians that know best. For the customer, we trust your advice, feel very comfortable with all selections for us. More

by Doylean Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Allen, Shelly Jackowski, Oscar Boyd, Jimmy Rascoe, Antonio Holmes, Edwin Aguilar, Ronald Gallagher, Donna White

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Mar 03, 2025

Norm Reeves Toyota Dallas responded

It's important for our service team to know everything there is to know about maintaining and fixing any car in the Toyota lineup and any other make and model. We're glad that you felt that high level of service, Doylean! When you're ready for service again, you know where to find us. Thank you!

February 26, 2025

Dealership Rating
Employee Rating

Buena atencion y buen servicio me agrada que tengan un buen grupo de personas en atencion al cliente More

by William Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez, John Pena, Harveen Toor

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Feb 27, 2025

Norm Reeves Toyota Dallas responded

¡Nos enorgullece brindar un excelente trato a nuestros clientes, William! Nos alegra saber que se sintió bienvenido en nuestro concesionario y bien atendido por nuestro equipo. Esperamos que esta sea solo el comienzo de nuestra relación para mantener su Toyota en excelente estado. ¡Gracias!

February 23, 2025

Dealership Rating
Employee Rating

Great service on Friday. I really appreciate the Toyota dealership and it’s customer service. More

by telly2156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Carlos Lopez, John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor, Hilary Peoples, Ronald Gallagher

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Feb 24, 2025

Norm Reeves Toyota Dallas responded

This kind of praise confirms that we're staying on target for quality service! We're pleased that you had a good experience, and we hope to see you at a future appointment. You can even schedule it online. Thank you!

February 22, 2025

Dealership Rating
Employee Rating

Always great service there! I trust their work and their opinions. Courteous attention is their byword! More

by DETTRA66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez, John Pena, Harveen Toor

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Feb 24, 2025

Norm Reeves Toyota Dallas responded

It makes us proud that you trust our service team with your Toyota! Our goal is to make service courteous and efficient. We're glad that was your experience. Thanks so much, and we look forward to working with you again!

February 19, 2025

Dealership Rating
Employee Rating

Professional,timely,pleasant invironment. Personnel was warm,accommodating,up front and transparent.I like the abrebiated informative incounter .Please keep the efficient process.Thank you. More

by OFELIAEADD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shelly Jackowski

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Feb 20, 2025

Norm Reeves Toyota Dallas responded

Your words amaze us! We appreciate you pointing all the elements of quality service. If you have any concerns, please feel free to reach out to us as we value customer feedback. Thank you!

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