Justin Auchter
Justin Auchter at Norm Reeves Toyota Dallas

Justin Auchter

Service Director

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

4.7
261 Reviews
4.7

261 Reviews

Write a Review

Dealership Experience

10 yrs, 10 mos

Industry Experience

31 yrs, 2 mos

261 Reviews of Justin Auchter

June 28, 2025

Dealership Rating
Employee Rating

Justin Archer’s service department went out of their way to fulfill my needs. They installed a part on my truck for free & completed all the necessary services in a timely manner. More

by evan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

Jun 28, 2025

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 28, 2025

Dealership Rating
Employee Rating

Carlos is the best. We always know our car will be fixed/maintained properly. Appreciate having a loaner car when necessary. More

by Julieggould
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 28, 2025

Dealership Rating
Employee Rating

I did alignment there for 2009 Nissan Sentra. 1st I was upset, since the alignment on the Rear was not done, but then realized that it can"t be done on that car due to its engineering design. The More

by Olena Erhardt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2025

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 07, 2025

Dealership Rating
Employee Rating

Outstanding, thank you for great service. I will be back! Staff is wonderful and informative More

by Justin Auchter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2025

Norm Reeves Toyota Dallas responded

Hi Justin, we're happy to hear that at Norm Reeves Toyota Dallas! We appreciate your recommendation and see you again! Safe travels!

April 18, 2025

Dealership Rating
Employee Rating

I take my car to Norm Revees for service, it used to be with Justin but he got promoted now Shelly Jackowski is who I go to, she is really good too both have great customer service and are very attentive a More

by m.serrata
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Apr 21, 2025

Norm Reeves Toyota Dallas responded

We're delighted to hear that both Justin and Shelly have provided you with excellent service at Norm Reeves Toyota Dallas. It's great knowing our team is attentive and cares for your needs. Thank you for trusting us with your car's service!

March 19, 2025

Dealership Rating
Employee Rating

Long wait, pricing surprises but really great coffee. I just came for the oil change so I’ll have to get the rest of stuff later. More

by ctkromeo
Recommend Dealer
Yes
Apr 01, 2025

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience. We apologize for the wait and any unexpected pricing, but we're glad to hear you enjoyed our coffee! If there's anything else we can assist with or if you'd like to discuss further, please feel free to reach out directly.

March 14, 2025

Dealership Rating
Employee Rating

The service is wonderful Always able to get in and out. Shelley is always attentive to my needs.. More

by yolanda_blanch321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Mar 17, 2025

Norm Reeves Toyota Dallas responded

Yolanda, We truly appreciate your support—thank you for the five stars! – Norm Reeves Toyota Dallas

March 10, 2025

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Employee Rating

Justin Autcher and Carlos Lopez have been here 25 years, it shows. Go to them these two will get what you needed figure out. More

by mikegbirch
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

March 10, 2025

Dealership Rating
Employee Rating

It was great experience serving was amazing they explained everything very well love the response for all my needs More

by Eagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 03, 2025

Dealership Rating
Employee Rating

We are so grateful for technicians that know best. For the customer, we trust your advice, feel very comfortable with all selections for us. More

by Doylean Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

Norm Reeves Toyota Dallas responded

It's important for our service team to know everything there is to know about maintaining and fixing any car in the Toyota lineup and any other make and model. We're glad that you felt that high level of service, Doylean! When you're ready for service again, you know where to find us. Thank you!

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