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Justin Auchter
Justin Auchter at Norm Reeves Toyota Dallas

Justin Auchter

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

4.7
240 Reviews
4.7

240 Reviews

Write a Review

Dealership Experience

10 yrs, 5 mos

Industry Experience

30 yrs, 9 mos

240 Reviews of Justin Auchter

January 31, 2025

Dealership Rating
Employee Rating

Service center tried to scam me and told me I needed 10,500 of repairs when it only needed 1,500 More

by REBECCA.NELLY.TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shelly Jackowski, Carlos Lopez, John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor, Hilary Peoples, Ronald Gallagher

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Jan 31, 2025

Norm Reeves Toyota Dallas responded

Since we take customer feedback seriously, Rebecca, we'd like to discuss the repairs that your vehicle required. Please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 to clear up any miscommunication. Thank you.

January 27, 2025

Dealership Rating
Employee Rating

Customer service at it’s finest, one call regarding services for my truck ,Justin has always showed his knowledge and experience for me as a returning customer More

by IGARCIA_61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2025

Norm Reeves Toyota Dallas responded

We welcome you back to our dealership! It sounds like Justin really provided you with a satisfying experience. If you would like to request him next time, we can accommodate you. Thanks so much!

January 26, 2025

Dealership Rating
Employee Rating

I enjoy the expert and professional service received at Norm Reeves Toyota. Thanks to the Team at Norm Reeves Toyota. More

by luther_tolliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Carlos Lopez, Harveen Toor

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Jan 27, 2025

Norm Reeves Toyota Dallas responded

Hello Luther, we are grateful for your excellent five-star review! If there's anything you need in the future, be it for sales or service, don't hesitate to get in touch. Thank you again!

January 26, 2025

Dealership Rating
Employee Rating

He was quick and a easy in and out service. Thank you see you soon More

by marymrowlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Carlos Lopez, Antonio Holmes, Edwin Aguilar, Ronald Gallagher

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Jan 27, 2025

Norm Reeves Toyota Dallas responded

Hello Mary, your five-star rating really makes our day! It shows that we're on the right track, and we're so pleased to hear that your visit to our dealership was a great one and quick and easy. Thanks for coming by!

January 26, 2025

Dealership Rating
Employee Rating

Justin has always treated me with professionalism and has always taken such great care of me. More

by csq1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2025

Norm Reeves Toyota Dallas responded

Justin demonstrated the type of professional service we strive to provide our customers! We appreciate you pointing this out, and feel free to request him next time. Thanks so much, and be sure to check out our service specials, too!

January 23, 2025

Dealership Rating
Employee Rating

Justin has been my service guy for 14 years. I would not take my vehicle to be at no other dealership. More

by jacquelinefrly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 23, 2025

Norm Reeves Toyota Dallas responded

We appreciate you sticking with us for 14 years, Jacqueline! Justin must be doing something right when working on your Toyota, and we're pleased. Thanks for relying on our services, and we look forward to 14+ years of our partnership. See you next time, and make sure that you check out our service specials before you visit us again!

January 22, 2025

Dealership Rating
Employee Rating

I enjoy the service received at now Norm Reeves Toyota. Mr. Justin Auchter, a wonderful young man, very professional, always makes servicing my vehicle a wonderful experience. I'm very grateful, Thank yo More

by luther_tolliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Carlos Lopez, Harveen Toor

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Jan 23, 2025

Norm Reeves Toyota Dallas responded

We're excited to read that Justin has been providing quality service to you, Luther! Having a good mechanic is so worth it, and we're glad you found him. Thanks for the compliments, and we hope to see you at a future service appointment! Feel free to request him once again.

January 21, 2025

Dealership Rating
Employee Rating

Happy with the service provided. Very helpful and respectful throughout the process. Great service provided. More

by wibarra31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

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Jan 21, 2025

Norm Reeves Toyota Dallas responded

Glad to hear you had such a positive experience. We hope to see you again in the future. Feel free to kick off your next visit with our online scheduling portal!

January 19, 2025

Dealership Rating
Employee Rating

Great service and Mr. Autcher in the service department . Will use them in the future. Thank you. More

by Avarughese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 21, 2025

Norm Reeves Toyota Dallas responded

We'll be here, waiting to assist! From oil changes to more comprehensive Toyota repairs, we have the team, tools, and parts needed to get the job done. Thanks for reviewing your experience with us!

January 18, 2025

Dealership Rating
Employee Rating

He was great ! Went quick and easy ! Highly recommend a visit for all Toyota needs! More

by Sebastian.yrizar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 21, 2025

Norm Reeves Toyota Dallas responded

Glad you had such a great service experience with us! Make sure to check out our online service specials ahead of your next visit!

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