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Justin Auchter
Justin Auchter at Norm Reeves Toyota Dallas

Justin Auchter

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

4.7
248 Reviews
4.7

248 Reviews

Write a Review

Dealership Experience

10 yrs, 5 mos

Industry Experience

30 yrs, 9 mos

248 Reviews of Justin Auchter

February 14, 2025

Dealership Rating
Employee Rating

Every visit never fails to be very easy, comfortable experience that could be asked for. Shelly is always wonderful and very helpful. All could learn from her. Thanks More

by Keypump57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Carlos Lopez, John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor, Hilary Peoples, Ronald Gallagher

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Feb 14, 2025

Norm Reeves Toyota Dallas responded

Shelly is the best! We're lucky to have her because she's so good to all our customers. Thank you for letting us know and continuing to trust our team for your Toyota service needs!

February 14, 2025

Dealership Rating
Employee Rating

Working to provide top-notch service. Still working to make a smooth transition. Please look at upgrading the waiting area. Needs to be more customer friendly. More

by EarlAJones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

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Feb 14, 2025

Norm Reeves Toyota Dallas responded

We appreciate your suggestions about upgrading the waiting area, Earl, and will keep that in mind. Good things take time, and we thank you for your patience. We hope that we can provide you with a five-star experience next time. Thank you!

February 14, 2025

Dealership Rating
Employee Rating

Prices have increased and not enough discounts provided to the customers have decreased and limited. More

by temecia01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pena, Antonio Holmes

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February 13, 2025

Dealership Rating
Employee Rating

always get good service and good service provider each visit that i am there. very clean More

by whtptsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Feb 14, 2025

Norm Reeves Toyota Dallas responded

Our priority is our customers and the service that they need for their cars! It makes us feel very fulfilled when we know that our customers received quality service. Thanks for telling us, and remember that you can schedule an appointment online!

February 11, 2025

Dealership Rating
Employee Rating

I won’t be back. Oil change took entirely too long. Ever since this place turned into Norm Reeves all of the staff has suddenly become incompetent. I got my car back More

by regineshastephens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shelly Jackowski, Antonio Holmes

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Feb 12, 2025

Norm Reeves Toyota Dallas responded

We depend on customer feedback to make sure that our services are up to our high standards. It's disappointing to read that we missed the mark and a simple oil change took much longer than anticipated. Since we want to provide customers with five-star service experiences, we will address these issues and see where we can make improvements. If you change your mind and decide to return, we hope to provide you with the service that your Toyota deserves. Thank you.

February 09, 2025

Dealership Rating
Employee Rating

Good service and great personal. Justin is wonderful and I enjoy working with him. He has been so helpful to me. More

by zluckydog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Feb 10, 2025

Norm Reeves Toyota Dallas responded

We're lucky to have Justin on our team and pleased that you were satisfied with his performance. We appreciate you bringing our car in to our service center and hope to work with you again. Remember that you can easily schedule an appointment online and request Justin. Thank you!

February 09, 2025

Dealership Rating
Employee Rating

Thank you to Justin for not giving up and figuring out what was wrong with my car. More

by Llblack07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 10, 2025

Norm Reeves Toyota Dallas responded

Never give up--we like that motto for service! We're glad that Justin could go the extra mile to find out what was going on with your Toyota. Thanks for coming in, and feel free to request Justin's services again!

February 05, 2025

Dealership Rating
Employee Rating

Yes I wood to all my friends and family to come For a service here More

by hillbernard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Carlos Lopez, John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor, Hilary Peoples, Ronald Gallagher

Report | Print
Feb 06, 2025

Norm Reeves Toyota Dallas responded

We appreciate you taking the time to leave a rating for your service experience, Bernard. To better serve you and other customers, please let us know what we can do to provide a five-star experience. Please reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 at your convenience. Thank you.

January 31, 2025

Dealership Rating
Employee Rating

Service center tried to scam me and told me I needed 10,500 of repairs when it only needed 1,500 More

by REBECCA.NELLY.TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shelly Jackowski, Carlos Lopez, John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor, Hilary Peoples, Ronald Gallagher

Report | Print
Jan 31, 2025

Norm Reeves Toyota Dallas responded

Since we take customer feedback seriously, Rebecca, we'd like to discuss the repairs that your vehicle required. Please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 to clear up any miscommunication. Thank you.

January 27, 2025

Dealership Rating
Employee Rating

Customer service at it’s finest, one call regarding services for my truck ,Justin has always showed his knowledge and experience for me as a returning customer More

by IGARCIA_61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 27, 2025

Norm Reeves Toyota Dallas responded

We welcome you back to our dealership! It sounds like Justin really provided you with a satisfying experience. If you would like to request him next time, we can accommodate you. Thanks so much!

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