Dealer Reviews
Cars for Sale
Dealer Log In
Joseph Fritz
Joseph Fritz | Page 6
Service Manager
BMW of West Chester
1275 Wilmington Pike
West Chester, PA 19382
90 Reviews
Dealership Experience
22 yrs, 3 mos
Industry Experience
26 yrs, 3 mos
Languages Spoken
English
90 Reviews
Write a Review
90 Reviews of Joseph Fritz
September 25, 2024
Always happy with the service at WC BMW. Always go above and beyond to address the issue and with great customer service! Thank you! Always go above and beyond to address the issue and with great customer service! Thank you! More
by akellyfish
Verified CustomerOther Employees Tagged: Melissa Gibson, Bill Cosenza, Frank Adinolfi, Joe Izzi, Caroline Combs, Heather Deritis
September 24, 2024
We can always count on Bill and his team to service our BMW with care and professionalism. Our car had an issue with the navigation screen and it had to be replaced under warranty. The issues have been fi BMW with care and professionalism. Our car had an issue with the navigation screen and it had to be replaced under warranty. The issues have been fixed. More
by HK
Other Employees Tagged: Melissa Gibson, Bill Cosenza, Chad Carey, Caroline Combs , Anthony Blubello
June 24, 2024
My 2022 230i had been experiencing a creaking sunroof. I had visited the dealership four times for this issue. Although the noise disappeared after service, it would then reappear weeks later. Service adv I had visited the dealership four times for this issue. Although the noise disappeared after service, it would then reappear weeks later. Service advisor Heather was always friendly and eager to help solve the problem. During my last visit I asked to speak with the service manager and mechanic to help me understand what the problem could be. Both Joe and Matt worked together to help me understand what was causing the rattling creak and how to remedy the problem. They physically showed me where the problem lies and how to fix it when it reappears. I was pleased with the solution and how the team worked together to respond to my requests. More
by Coupe 230i
Other Employees Tagged: Heather Deritis , Matt Zook
June 07, 2024
This dealership is very professional and very easy to work with and I highly recommend them! work with and I highly recommend them! More
by amatek
Other Employees Tagged: Frank Adinolfi, Joe Izzi
May 17, 2024
Great service all around! The Team is friendly and professional, I highly recommend this dealership to anyone. The Team is friendly and professional, I highly recommend this dealership to anyone. More
by lthompson12
Other Employees Tagged: Kevin Mahoney, Wilmer Rodriguez, Melissa Gibson, Bill Cosenza, Frank Adinolfi, Joe Izzi, Caroline Combs, Heather Deritis , Harold Harris
May 15, 2024
What a rip off! Car went in for a oil change with a check engine light on. Ended up with a $1,100 bill and no issues found related to the check engine light. Took Car went in for a oil change with a check engine light on. Ended up with a $1,100 bill and no issues found related to the check engine light. Took advantage of my wife by recommending $1,000 worth of unnecessary services. Car had 45k miles dealer recommended replacing the spark plugs. BMW recommends they be replaced at $60k or 6th oil change. When I raised the issue with the Service Manager, he lied to me and tried to say that the car's algorithm dictates when the spark plug replacement is required. Not true and he knew it. Then, we I raised the fact that the service was the car's fifth oil change, he tried to explain that the first oil change actually happens at the factory. Clearly, he thought I am stupid. Lastly $619.69 to replace to cabin air filters are a complete an utter rip off. Dealer took advantage of a women who trusted the recommendations and didn't know any better. What a complete and utter rip off! More
by mking407
Other Employees Tagged: Melissa Gibson
May 13, 2024
Bill Cosenza is a very good person polite and professonal I been dealing with Bill for over 20 year keep up the good work BILL Bob & laura Modesto I been dealing with Bill for over 20 year keep up the good work BILL Bob & laura Modesto More
by robertmodesto
Other Employees Tagged: Bill Cosenza, Kyle Murphy , Anthony Blubello, Dan Stangl
April 15, 2024
Timely, precise and friendly. Offered rides to and fro the dealership and my home, that’s very important to me Offered rides to and fro the dealership and my home, that’s very important to me More
by jeannechaffee
Other Employees Tagged: Jay Miller
March 25, 2024
Service experience was fine, the dealer performed all maintenance as expected. I did have a problem however and this was the second time this has happened at this dealership. When I bring the car in for maintenance as expected. I did have a problem however and this was the second time this has happened at this dealership. When I bring the car in for service it is spotless, but now two years in a row the car has been returned to me dirty. Two years ago it came back to me with huge bird droppings, when I asked the service lady to deal with it she told me she could not. This most recent time again the care was brought in spotless and when I picked it up it had dried water stains all over the hood and windshield. If the car comes in spotless it should be returned as such. More
by swalker13
