Joseph Fritz | Page 9

Nice job as usual. A trusted relationship for years. We drive past other dealerships to go to Otto’s. A trusted relationship for years. We drive past other dealerships to go to Otto’s. More

by usmc4irish Verified Customer Verified Customer

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My service advisor was informative polite and very proactive in her handling of my situation. It made my service appointment a great experience proactive in her handling of my situation. It made my service appointment a great experience More

by Al Gary Verified Customer Verified Customer

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Easy scheduling, convenient loaner, great communication, fast service, inspection discount, I will buy my next car here because of the service department fast service, inspection discount, I will buy my next car here because of the service department More

by melfitz86 Verified Customer Verified Customer

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Great service! My vehicle was finished in a timely manner. Everyone was kind and caring of my time and vehicle needs. Will highly recommend to all BMW owners! My vehicle was finished in a timely manner. Everyone was kind and caring of my time and vehicle needs. Will highly recommend to all BMW owners! More

by cdoc1267 Verified Customer Verified Customer

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Aweful experience. Dropped car off on Friday morning, 10 hrs later they called and said they wouldn’t be able to ge to me until Monday despite my pre scheduling service Dropped car off on Friday morning, 10 hrs later they called and said they wouldn’t be able to ge to me until Monday despite my pre scheduling service. No follow up from manager or advisor. Didn’t seem to care that I was a long term service client. Will never return. Shame on them More

by jrm610 Verified Customer Verified Customer

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Tech was very straightforward and seem to have knowledge. He was respectful and courteous and answered my questions. He was respectful and courteous and answered my questions. More

by dvmoody2552 Verified Customer Verified Customer

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I was treated with respect, constantly getting updates and provided with a loaner for the week while my car was being diagnosed and repaired. and provided with a loaner for the week while my car was being diagnosed and repaired. More

by jonathan.neumark Verified Customer Verified Customer

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BMW of West Chester's service department is simply exceptional. From the moment you walk in, you're greeted with a warm welcome and a professional attitude. The staff is knowledgeable, helpful, and al exceptional. From the moment you walk in, you're greeted with a warm welcome and a professional attitude. The staff is knowledgeable, helpful, and always willing to go above and beyond to ensure your satisfaction. Whether you're in for routine maintenance or a more complex repair, they handle your vehicle with care and expertise. The waiting area is comfortable and well-appointed, with complimentary refreshments and Wi-Fi to keep you connected. And when your car is ready, it's returned to you in pristine condition. Overall, BMW of West Chester's service department provides a top-notch experience that is unmatched in the industry. If you're in need of service for your BMW, look no further than this outstanding team! More

by JCF Verified Customer Verified Customer

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On a previous review I spoke of a customer service complaint stemming from a service of my car at the Ott's BMW in West Chester Pa, on February the 18th 2023. March 17th 2023, I have been made whole complaint stemming from a service of my car at the Ott's BMW in West Chester Pa, on February the 18th 2023. March 17th 2023, I have been made whole. J the service MGR did indeed step up and lead from a point of integrity. J did reimburse me for my damaged rims. I hope the owner views J as a key member of the problem solving team. The art of conflict resolution is a major asset to any company. it would seem as though Ott's service department is in capable hands. Thanks J. "Customers are not always right, but Customers are always Customers" More

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Bought the cat I wanted sight unseen with Scott’s help. He went above and beyond to help me get the car I wanted at a great price with excellent financing the next day. I had to have a car before the store He went above and beyond to help me get the car I wanted at a great price with excellent financing the next day. I had to have a car before the stores Covid-19 shutdown. He made it happen. The whole process today from financing to a run through of the vehicle exceeded my expectations. Highly recommend Scott and Otto’s for anyone looking to buy a quality vehicle. You have a very satisfied customer! More

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