Jonathan Stein | Page 12

Every one their is so friendly and service department does an excellent job. I would highly recommend Russ Darrow. does an excellent job. I would highly recommend Russ Darrow. More

by ROSETRIPOLI123 Verified Customer Verified Customer

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Great service and communication with me. I always have a good experience. Explains everything well I always have a good experience. Explains everything well More

by kaylajenny Verified Customer Verified Customer

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Service was fast and well done. My service rep (Jonathan S) was professional, knowledgeable, and pleasant to work with. My service rep (Jonathan S) was professional, knowledgeable, and pleasant to work with. More

by GTESELLE Verified Customer Verified Customer

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Overall good service, but the TPMS scan was way too expensive and they should not have recommended it to me expensive and they should not have recommended it to me More

by Matthew Verified Customer Verified Customer

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Jon was great to work with, as always. He provided a fast response to my issue and communication on the action plan to fix the car. . He provided a fast response to my issue and communication on the action plan to fix the car. . More

by acbaker Verified Customer Verified Customer

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Great timely service. I had to cancel once because I had RSV. Easy peasy! Thanks. I had to cancel once because I had RSV. Easy peasy! Thanks. More

by KIDS2TAME Verified Customer Verified Customer

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Chris is the best service rep I've ever worked with at any dealership. He is always there for me and I always ask for him and I always will as long as he works there. any dealership. He is always there for me and I always ask for him and I always will as long as he works there. More

by LISSAV62 Verified Customer Verified Customer

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Worst experience ever! Will not ever go back, nor would I ever recommend to anybody! Didn't work with Ins at all! Were told to take to Collision dept for what was needed, b Will not ever go back, nor would I ever recommend to anybody! Didn't work with Ins at all! Were told to take to Collision dept for what was needed, but Tiffany refused, said she wasn't losing out on the $$. But then complained that ins wouldn't pay what they were charging.Since they didn't take to collision center as they were told to, they couldn't get the parts that ins approved, or the costs approved. Had my car over 5 weeks for job that should have taken 2-3 days. Put parts on without pictures or notifying ins, then complained that ins wouldn't supply supplement without proof. Car sat for over a week when Tiffany refused to do anything because the ins wouldn't pay what she was asking. I however didn't know this until after the fact, or I would have paid to have it towed away from there. I have spoken to other body shops, and repair centers thru out the process that kept telling me how Russ Darrow was handling things was so wrong, and why they won't work with them anymore. It was so bad that ins adjuster said he will not work with them anymore. Even though GM George Matthew's lied to me & told me he told adjuster he won't work with them anymore.That was just 1 of the many lies he Tiffany & John told me thruout this whole nightmare process! Tiffany called me daily to complain about the ins adjuster, when I should have not been contacted at all, should have all been handled between shop & ins. All they did was lie to cover their butt's! Then the GM George Meadows had the nerve to say they didn't make any $$ on the job! He even went so far as to threaten the adjuster that he would have him blackballed if he went over his head with this claim to Jeff Meadows the Fixed Ooerations Manager. Had they sent to collision center in the 1st place like they were told, this could have all been avoided! The GM even lied & tried to say the collision center couldn't have fixed it! Lied, lied, lied for 5 weeks!!! And I was left without a vehicle that while time, missed work, physical therapy appointments, and had to scramble to make arrangements to carpool when I could. Then, to top it all off, they didn't even put parts back in place properly, I had to take to another body shop to have it done properly, which I had to pay more out of pocket for! So, NO, I do NOT recommend bringing your vehicle here for anything!!!! More

by Best48990 Verified Customer Verified Customer

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I love the customer service that Russ Darrow Honda provides. I think it’s a great idea to continue to send customers the videos of what was done and any recommendations. It gains trust and it also mak provides. I think it’s a great idea to continue to send customers the videos of what was done and any recommendations. It gains trust and it also makes the customer feel really in tune on what’s going on with their vehicle. Keep it up! More

by ERICA.K.HOPKINS Verified Customer Verified Customer

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I like the service they provide, they should add more shuttle drivers someone the wait is pretty long. shuttle drivers someone the wait is pretty long. More

by 211STILTS Verified Customer Verified Customer

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