Johnny Montano | Page 6

Envision Ford of Oxnard responded

Thank you for the excellent review! We’re glad to hear you felt appreciated and experienced consistent communication from both our technicians and management team. That level of contact and care is exactly what we aim to provide. We truly appreciate the recommendation and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear you enjoyed the service, our waiting room, and the refreshments. It’s great to know our team made you feel welcome as well. We appreciate your trust and look forward to seeing you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for sharing your experience. We’re very sorry to hear the issue was not correctly diagnosed and that your vehicle broke down again—that’s understandably frustrating and not the outcome we want for our customers. We do appreciate you recognizing Johnny and our team for their professionalism, communication, and assistance with transportation. That said, getting the repair right the first time is critical, and we clearly fell short there. We would appreciate the opportunity to review what was done and re-evaluate the concern to properly address it. Please contact dealership management so we can look into this further and help get this resolved. Thank you for bringing this to our attention. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for your feedback. We’re sorry you weren’t notified when your vehicle was ready and that it wasn’t washed as you’ve come to expect. That’s not the level of consistency we aim to deliver. We appreciate you bringing this to our attention and will review it with our team to improve communication and ensure finishing touches are completed before pickup. We value your business and look forward to providing a better experience next time. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration with the repair time, overall cost, and credit card surcharge. That’s not the experience we want for our customers. Your concerns are important to us, and we will be reviewing them with our team—especially around communication of timing, pricing transparency, and payment options. We appreciate you bringing this to our attention. If you’re open to it, we would welcome the opportunity to discuss your visit further and address any remaining concerns. — Ford of Oxnard Management Team

rc894 responded

Thank you.

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad you found the technician’s video helpful and that everything checked out well with your vehicle. Transparency like that is important to us so you can see exactly what our team sees. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Marijomiller1 responded

Every time I called, no matter who answered the phone (and someone always answered the phone, no recording) they were pleasant and helpful. I can not say enough good things about Johnny. Professional, courteous, kind, helpful and always did what he said he would or could do. I am so impressed. It’s like customer service used to be. Thumbs up to Envision!

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad you found the experience informative and that the text updates and service videos were helpful in explaining the process and next steps for maintaining your vehicle. That transparency is something we take a lot of pride in. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for your feedback. We completely understand your frustration—having an appointment should mean a much shorter wait time, and three hours for an oil change is not the experience we want for our customers. Your time is valuable, and we apologize for the delay. Your comments will be shared with our service team so we can review scheduling and workflow to prevent situations like this in the future. We appreciate you bringing this to our attention and hope to provide a much smoother visit next time. — Ford of Oxnard Team