Johnny Montano | Page 7

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad Johnny made the experience easy, informative, and quick. Getting you in and out while keeping everything clear is exactly what we aim for. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear you received great service once again and that Johnny was helpful in answering your questions. Taking the time to clearly explain warranty coverage and extension options is important, and we’re happy he provided that clarity. We appreciate your continued trust and look forward to assisting you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear your Service Advisor and technician were on top of your concerns and able to resolve everything the same day. That kind of teamwork and efficiency is exactly what we aim for. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

¡Muchas gracias por sus amables palabras! Nos alegra saber que Johnny le brindó un excelente servicio y que le explicó claramente lo que su carro necesitaba y los servicios que se realizarían. Agradecemos su confianza y esperamos poder atenderle nuevamente muy pronto. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the amazing review! We’re proud to hear Johnny Montano, Danny Ayala, and Josue delivered such a professional, organized, and friendly experience. That’s exactly the standard we work toward every day. Calling us the best Ford dealership truly means a lot — we appreciate your trust and look forward to taking care of you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for sharing your feedback. We’re glad the overall visit was fine, and we appreciate you pointing out where we can improve. You’re absolutely right—providing a clearer time estimate upfront and checking warranty coverage earlier would have helped set expectations and avoided delays. We’ll be reviewing this with our team to improve communication and process on future visits. Thank you for bringing it to our attention, and we appreciate the opportunity to do better next time. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the feedback! We’re glad to hear everything went well overall. We also understand your concern regarding the credit card surcharge and appreciate you pointing it out. Transparency around payment options is important to us, and your input helps us improve how we communicate that upfront. Thank you for choosing us—we look forward to serving you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for your continued loyalty and kind words! We truly appreciate you trusting us with all of your service needs. Daniel’s promotion was well deserved, and we’re grateful for the impact he’s had on our customers. We’re also happy to hear Johnny Montano took fantastic care of you—he’ll appreciate the recognition. Thank you again for your trust, and we look forward to continuing to take great care of you. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for sharing your experience! We’re happy to hear everything went great and that Johnny kept you well informed throughout the process. We’re also glad he was able to arrange a loaner for you while your vehicle was being serviced. We truly appreciate your business and look forward to assisting you again in the future.

Envision Ford of Oxnard responded

Thank you for bringing this to our attention. I completely understand how frustrating this situation must be, especially after speaking with multiple team members and still not having a clear resolution. That is not the experience we aim to provide. To clarify, we absolutely stand behind the products and policies we offer, and our intention is always to support our customers through the full process. That said, it’s clear there has been a breakdown in communication or follow-through here, and for that I sincerely apologize. We would appreciate the opportunity to review your specific policy details and ensure this is handled correctly and promptly. Please reach out to our management team directly so we can take ownership of this and work toward a resolution as quickly as possible. Thank you for your patience, and we hope to restore your confidence in our dealership.