Jose Castillo

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear our team was courteous, the technicians were thorough, and that you enjoyed the service video—that transparency is something we take a lot of pride in. We appreciate your trust and would be happy to take care of you again anytime! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad you found the technician’s video helpful and that everything checked out well with your vehicle. Transparency like that is important to us so you can see exactly what our team sees. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the kind words! We’re glad to hear you found everything clean, friendly, on time, and efficient. Your recommendation truly means a lot to our team. We appreciate your support and look forward to serving you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the kind feedback! We’re glad to hear our team was friendly and did a great job. We appreciate your patience while we wait for the recall parts to arrive and will be in touch as soon as they’re available to complete the work. We appreciate your trust and look forward to finishing everything up soon. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear you received excellent service and quick response times from Alarcon and Castillo. They take a lot of pride in taking care of our customers, and they’ll appreciate the recognition. Thank you for the referrals and for choosing us—we truly appreciate it! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for bringing this to our attention. I completely understand how frustrating this situation must be, especially after speaking with multiple team members and still not having a clear resolution. That is not the experience we aim to provide. To clarify, we absolutely stand behind the products and policies we offer, and our intention is always to support our customers through the full process. That said, it’s clear there has been a breakdown in communication or follow-through here, and for that I sincerely apologize. We would appreciate the opportunity to review your specific policy details and ensure this is handled correctly and promptly. Please reach out to our management team directly so we can take ownership of this and work toward a resolution as quickly as possible. Thank you for your patience, and we hope to restore your confidence in our dealership.

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re thrilled to hear about your experience with our service department and especially with Jose C. His professionalism, kindness, and willingness to go the extra mile truly reflect the standards we strive for. We’ll be sure to share your kind words with him and the team. We sincerely appreciate your business and look forward to assisting you again in the future.

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear Johnny took the time to walk you through everything on your truck and made the experience a positive one. We’ll be sure to pass along the compliment, and we look forward to taking care of you again with Johnny on your next visit.

Envision Ford of Oxnard responded

Thank you for sharing your feedback. We understand how frustrating it can be to experience limited appointment availability and repairs that take longer than expected, and we sincerely apologize for the inconvenience this has caused. While we always strive to schedule efficiently and provide accurate time estimates, it’s clear we’re falling short of expectations in your experience. Your comments are important and will be shared with our service leadership as we continue working to improve scheduling capacity, communication, and turnaround times. We appreciate your patience and your honesty, and we hope to have the opportunity to provide you with a smoother, more efficient service experience in the future.

Envision Ford of Oxnard responded

Thank you for the wonderful feedback! We’re thrilled to hear JC provided outstanding service and kept you informed every step of the way. His professionalism and courtesy are exactly what we strive for, and we’ll be sure to recognize him for a job well done. We truly appreciate you taking the time to share this and look forward to serving you again. — Ford of Oxnard Team