Jose Castillo

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad our early service hours made your recall visit convenient and that our team took care of your truck promptly. We appreciate your business and thank you for choosing Ford of Oxnard. We look forward to serving you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the wonderful review! We’re glad to hear JC consistently makes you feel welcomed and takes great care of you whenever you bring your vehicle in for service. We also appreciate you recognizing the rest of our service advisors and parts team. Creating an environment where our customers are acknowledged and treated like family is exactly what we strive for. Thank you for your continued trust and loyalty to Ford of Oxnard. We truly appreciate your business! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the wonderful review! We’re glad David Torres provided such a friendly and professional experience. Knowing you want him to continue taking care of your F-150 is a great compliment! We’ll be sure to share your kind words with David. Thank you for trusting Ford of Oxnard! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the five-star review! We’re thrilled to hear Joe provided excellent service and took care of every aspect of your needs. We’ll be sure to share your kind words with him. Thank you for trusting Ford of Oxnard with your vehicle. We truly appreciate your business and look forward to serving you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for your feedback. We’re sorry to hear that you felt there was a lack of communication and effort in resolving your concern. Regardless of the issue, you should feel that our team is listening, communicating clearly, and making every reasonable effort to help find a solution. We regret that your experience did not reflect that. We appreciate you bringing this to our attention and will share your feedback with our service management team so we can improve. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for the outstanding review! We couldn’t agree more—technology can make things easier, but nothing replaces genuine personal service and someone who truly cares about the customer. We’re proud to hear that his responsiveness, follow-through, and commitment to putting customers first made such a strong impression. That’s exactly the standard we want our team to represent. Thank you for recognizing his efforts and for trusting Ford of Oxnard. We truly appreciate your business! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the wonderful review! We’re thrilled to hear you’ve had great experiences with both our sales and service teams. Your recommendation to friends and family means a great deal to us and is one of the best compliments we can receive. Thank you for trusting Envision Ford of Oxnard with both your purchase and service needs. We truly appreciate your business and look forward to serving you again! — Envision Ford of Oxnard Team