Nemer Sarriedine

Envision Ford of Oxnard responded

Thank you for sharing your feedback. We’re sorry to hear you had a negative experience and understand how frustrating that can be. While we can’t always get things right, we do take concerns about leadership, communication, and customer treatment very seriously. We would appreciate the opportunity to better understand what happened and address your concerns directly. If you’re open to it, please contact dealership management at 805-983-6511 or email nemer@envisionmotors.com so we can look into this further. Thank you for bringing this to our attention. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for taking the time to share this feedback. I’m truly disappointed to hear about your recent experiences—especially after purchasing five vehicles with us. What you described regarding missing equipment, lack of communication, missed follow-up, and feeling ignored is not acceptable and is not the experience we want anyone to have. I’d like the opportunity to personally look into this and help get it resolved. Please email me directly at nemer@envisionmotors.com with your name, best contact number, and any details you can share (dates of visit, advisor names if available, and what item went missing). Thank you again for bringing this to my attention.

Envision Ford of Oxnard responded

Thank you so much for the kind words! We truly appreciate you recognizing Nemer and Armani, and we’re glad to hear your first-year service visit was smooth from start to finish. Making the process easy, fast, and efficient is exactly what we aim for. Thank you for choosing Envision Ford — we’re grateful for your trust and look forward to taking care of you for many years to come. — Envision Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you so much for the great feedback and for recognizing our team! Jose truly sets the standard in service leadership, Ash’s personality absolutely makes the buying process enjoyable, and Albert takes great pride in caring for our customers’ vehicles. We’re lucky to have all three of them on our team. We also appreciate you calling out the phone system challenge. Your feedback is valid, and improving accessibility and communication is something we’re actively working on. Thank you for bringing it to our attention and for your patience in the meantime. We truly value your continued trust and look forward to taking great care of you moving forward. — Envision Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear you enjoyed the experience and that Sam took excellent care of you. His ability to listen and share his knowledge is something we truly value. We appreciate you choosing us and look forward to assisting you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

I’m very sorry to hear about the condition of your truck at pickup and the unfinished work on your tailgate. That’s absolutely not the experience we want for our customers, and I understand your frustration — especially after being told we’d follow up. I’m going to look into this personally to ensure the repairs are completed promptly and correctly. Please reach out to me directly so I can expedite the process and make sure your truck is returned in proper condition. Thank you for bringing this to my attention — I appreciate the opportunity to make it right.

Envision Ford of Oxnard responded

I’m glad to hear Grant took such attentive and courteous care of you and that he followed up to keep you informed about your vehicle’s progress. Communication like that makes all the difference, and I’ll be sure to share your kind words with him. Thank you for trusting us with your service!

Envision Ford of Oxnard responded

I’m glad to hear Jon made your experience such a positive one, taking the time to answer all your questions and keeping the communication clear throughout. It’s also great to know our sales managers kept the process straightforward and easy, while earning your trust with honesty. Thank you for your recommendation and for allowing us to earn your business — we truly appreciate it!