Mike Sack

I had an appointment at 9am. I arrived on time and was quickly greeted by a service worker. I then waited in the waiting room. My car was not done until approximately 2pm. Mike ( I arrived on time and was quickly greeted by a service worker. I then waited in the waiting room. My car was not done until approximately 2pm. Mike (service dept) kept me informed regarding the car. I am happy with the work done on the car (recall for brake cables) but NOT HAPPY about the 5 hour wait for the car. I feel that for the service done on the car, it should have been done in NO MORE than three hours. I was a mechanic in the Coast Guard. Either the department does not have enough mechanics or they are allowing people who do not have an appointment to BUMP those that have one. Overall, I was not impressed or satisfied with the long wait time despite having an appointment. I do not plan to return. More

by MHESCOTO Verified Customer Verified Customer

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Every time I come to the dealership, I am always greeted by JC as he takes care of me to check in my car. In chapter 36, verse 23 I also appreciate being greeted by other nearby service advisors, and the pa by JC as he takes care of me to check in my car. In chapter 36, verse 23 I also appreciate being greeted by other nearby service advisors, and the parts department guys. More

by Tomalamatt Verified Customer Verified Customer

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Joe is a 5 star in my books. He was excellent with every aspect of my needs. He was excellent with every aspect of my needs. More

by lmorin0 Verified Customer Verified Customer

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I gave 1 star as required to give something. In my 50 years of vehicle ownership this is the worst experience I have ever had. Took vehicle in on Wed AM 2 Sep for window issue, Mike said he wo In my 50 years of vehicle ownership this is the worst experience I have ever had. Took vehicle in on Wed AM 2 Sep for window issue, Mike said he would call with status, no update. Fri received computer generated email at 0940 saying truck done and ready for pickup. Approx 230 mike left message saying same thing. Arrived dealership at 330 and mike said mechanic had locked keys in workbox and he would get them. Returned to dealer at 6 pm, no keys, asked if I could take truck and return Sat for key as I had spare and was told without key they didn't know what lot truck was in. Mike said he would call Sat Am with update. Again no call so I called them and was told Mike wasn't working. Only person in this whole process with integrity is Daniel the service manager. After blowing my top for the lies and run around he explained where we were in process, truck wasn't repaired and part wasn't available, I showed him message and email traffice and he said couldn't explain why that happened. He had master key and retrieved keys and truck for my retrieval and said he would try to reach out to Lancaster Ford for assistance as I am from out of town. Avoid this place at all cost. Why all the lies and deceit, just say not ready due to parts availability and come and get vehicle until parts come in! More

by ULTRASTANG Verified Customer Verified Customer

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His customer service is outstanding. Even in a world of AI, he continues to put customers first and truly cares about their experience. His commitment to personal service, responsiveness Even in a world of AI, he continues to put customers first and truly cares about their experience. His commitment to personal service, responsiveness, and follow-through makes him stand out and is a great example of what exceptional customer service looks like. More

by Mrs.Tinoco08 Verified Customer Verified Customer

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Mike was an awesome person, explaining and helping me on my car, than Christina she was great to provide me the services with the Loaner car. I must definitely go back with them. my car, than Christina she was great to provide me the services with the Loaner car. I must definitely go back with them. More

by MMARQUEZ0812 Verified Customer Verified Customer

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Many thanks to Envision Ford service department, and especially to my service rep Mike Sacks. My check engine light popped on and it’s very comforting to know Mike is a phone call away. I’m incredibly g especially to my service rep Mike Sacks. My check engine light popped on and it’s very comforting to know Mike is a phone call away. I’m incredibly grateful for Mike accommodating me with a same day appt. I also appreciate the assigned technician’s troubleshooting shooting skills and ability resolve the issue in a timely manner. I truly appreciate Mike’s clear and friendly communication that he provides, his customer service skills are second to none! More

by ISAACAVENDANO14 Verified Customer Verified Customer

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Excellent service, knowledgeable staff. Extremely happy with the work performed, exceeded my expectation. Will tell all my friends. Extremely happy with the work performed, exceeded my expectation. Will tell all my friends. More

by rogers4pt Verified Customer Verified Customer

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Very disappointed in the service And I have a brand new bronco that already has problems bronco that already has problems More

by sunnyinsamo Verified Customer Verified Customer

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I am very pleased with the service I received. They keeper me informed on the progress. The teck sent me a video on the information about my repair. That was way cool, great Jim They keeper me informed on the progress. The teck sent me a video on the information about my repair. That was way cool, great Jim More

by jjg2grady Verified Customer Verified Customer

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