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John Armas
52 Reviews
52 Reviews
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52 Reviews of John Armas
November 07, 2026
The ease of drop off, service and pick up is great. Communication always spot on Communication always spot on More
by EOlivera
Verified CustomerOther Employees Tagged: Alberto Torres, Evan Grodan, Alex Torres, Jose Castillo, Johnny Montano, Mike Sack, Joe Chavez, David Torres, Johnathon Pineda
October 23, 2026
I would like to say I was very satisfied with the service I got at the dealership in Oxnard. John was very courteous and always giving a good explanation of the service. I thank you very much. Have a wonderf I got at the dealership in Oxnard. John was very courteous and always giving a good explanation of the service. I thank you very much. Have a wonderful day More
by sandrasamaniego000
Other Employees Tagged: Jose Alarcon
October 04, 2026
I am writing regarding my recent experience with your service department concerning a factory recall on my Ford truck. I have owned Ford trucks my entire life, and the last ten trucks I purchased were service department concerning a factory recall on my Ford truck. I have owned Ford trucks my entire life, and the last ten trucks I purchased were through Galpin Ford. Since I now live in Ventura, I decided to give Envision Ford of Oxnard an opportunity to earn my business and provide service for my vehicle. I recently received a factory recall notice concerning a transmission issue that I have also been experiencing with my truck. I contacted your service department and explained that I use the truck for my business and that, because of my work schedule, I was only available on Saturdays. I specifically explained that I needed to have the factory recall performed. Your service representative scheduled me for a Saturday appointment and instructed me to arrive at 6:45 a.m. so that the truck could be brought in early. I arrived at 6:45 a.m. as instructed and was greeted by Robert Reyes, who had been identified to me as the person I should speak with. I explained why I was there. Mr. Reyes then told me that your service department only performs oil changes on Saturdays. I explained that I had specifically scheduled the appointment for the factory recall and had made arrangements based on the information given to me when the appointment was scheduled. Rather than providing a clear explanation or solution, I was repeatedly asked if I wanted to speak with a manager. Eventually, someone was brought in, and I was left with no clear understanding of what was going to happen with my vehicle. I then went to Costco and waited approximately four hours. At approximately 11:00 a.m., I was instructed to return and pick up my truck. When I returned, I asked whether the recall service had actually been performed. I also asked whether the technicians had found any faults or other issues when performing the software update/reprogramming. I was unable to get clear answers from Mr. Reyes. I subsequently spoke with his manager, Jose L. Aron, and explained the situation to him as well. Unfortunately, I still could not get satisfactory answers regarding exactly what work had been performed on my vehicle. This left me seriously concerned that the recall procedure may not have been performed as represented and that my truck may simply have been moved into the service area and returned to me in an effort to resolve the situation. I am currently still experiencing the same transmission-related symptoms. The wrench warning light continues to appear, and the truck continues to lunge when going into first gear, particularly when the auto-stop/start system engages. At this point, I would like written documentation showing exactly what was done to my vehicle during this visit, including: Confirmation that the factory recall procedure was completed. The specific recall and repair procedure performed. Confirmation that the transmission control module/software was successfully reprogrammed or updated. Any diagnostic codes or faults that were present before or after the procedure. Any technician notes associated with the recall repair. Documentation showing the date and mileage at which the recall was completed. I have been a loyal Ford truck customer for many years, and I believe a customer who makes an appointment for a factory recall should be able to leave the dealership with confidence that the work was actually performed and with a clear explanation of what was done. I would appreciate your prompt response and the requested documentation. I would also like to know what Envision Ford intends to do to address the fact that the problem I brought the truck in for is still occurring. I hope this matter can be resolved professionally. I chose to give Envision Ford of Oxnard an opportunity to earn my business because I now live in Ventura, and I would like to be able to have confidence in your service department going forward. Sincerely, Norman Meyers More
by Norman
Other Employees Tagged: In my letter
September 21, 2026
Joe is a 5 star in my books. He was excellent with every aspect of my needs. He was excellent with every aspect of my needs. More
by lmorin0
Other Employees Tagged: Alberto Torres, Evan Grodan, Alex Torres, Jose Castillo, Johnny Montano, Mike Sack, Joe Chavez, David Torres
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