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John Pena
John Pena at Norm Reeves Toyota Dallas
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John Pena

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.4
81 Reviews
4.4

81 Reviews

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81 Reviews of John Pena

January 10, 2025

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Employee Rating

John is very knowledgeable and it does not feel like he is taking advantage of you. More

by wardcha3
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Recommend Dealer
Yes
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Jan 10, 2025

Norm Reeves Toyota Dallas responded

See, that's what we like to hear! That you feel like our service technicians, including John, treat you well and make sure that you understand the repairs or services your car needs. Thanks for letting us know, and feel free to use our online scheduling for your next appointment!

January 10, 2025

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Excellent service and attitude. I will definitely come back. Thank you so much. Great thank More

by Isolinenina33
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Recommend Dealer
Yes
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Jan 11, 2025

Norm Reeves Toyota Dallas responded

We will welcome you to come back any time for Toyota service! Thanks for the compliments, and we look forward to working with you again. Feel free to schedule online so that you can find an appointment that conveniently fits.

January 10, 2025

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This was a routine oil change with wheels alignment. My air pressure light was on and they did not put air in the tires. This is the first dealership that I have dealt with that does not do basic things More

by cmiles2024
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Carlos Lopez

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Jan 10, 2025

Norm Reeves Toyota Dallas responded

We appreciate your feedback on your oil change and wheel alignment and are disappointed that you were not satisfied. Since we value you as a customer, we encourage you to reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. That way, he can address the issues you experienced. If you choose to return to our dealership, we can provide you with a five-star experience. Thank you.

January 10, 2025

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Employee Rating

Dealership is in a central location close to Mesquite, Dallas and Forney. The facility is clean and well maintained. Staff are friendly, knowledgeable and helpful. More

by TDMICKELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

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Jan 10, 2025

Norm Reeves Toyota Dallas responded

That sounds like your service visit for your Toyota hit all the right marks! We hope that this encourages you to return in the future. Thanks so much, and remember that you can conveniently schedule your appointment online!

January 02, 2025

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Employee Rating

Mr. Pena was very helpful and provided great customer service. I was able to get my oil change the fastest I’ve ever been able to. More

by Nick
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 03, 2025

Norm Reeves Toyota Dallas responded

Efficient oil changes are always the goal! Thanks for sharing your experience with us!

January 01, 2025

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Employee Rating

Very good service, Thanks , John Pena always help me and recommend everything we need to keep my car in good condition, Thank you More

by SANMARTINEZ53
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Jan 03, 2025

Norm Reeves Toyota Dallas responded

That's what we're here for! We're passionate about our cars, and the experiences our customers have behind the wheel!

December 29, 2024

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Employee Rating

Great. Quick. Easy. Not a long wait. Friendly staff. It made for a smooth experience More

by blickgary
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, Shelly Jackowski, Carlos Lopez

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Jan 03, 2025

Norm Reeves Toyota Dallas responded

Getting you back out on the road quickly is always our goal. Thanks for rating us 5 stars; it helps us know when we're on the right track!

December 27, 2024

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Employee Rating

I’m always treated with respect, and the service is always quick I’m in and out and I’m always Updated if any other service that I need on my car. More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, Carlos Lopez

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Jan 03, 2025

Norm Reeves Toyota Dallas responded

Thank you for choosing us for your service needs, Kathy! Our crew is happy to help any time you need us. We hope to see you again soon- safe travels until then!

December 25, 2024

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Employee Rating

My wife and son might use your dealership but I will never use your company again. You might want to focus on customer service, not with the new hires but with the longtime employees who find customer More

by JAIRREYES1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 03, 2025

Norm Reeves Toyota Dallas responded

We're sorry to hear you felt customer service needed improvement. It is vitally important to us, and assure you we focus our time and energy on continually improving this aspect of our operations. We appreciate your feedback as it helps us meet this goal. If you would like to discuss this further, please reach out.

December 23, 2024

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Employee Rating

fast and easy , he explain all the process , good prices and good service all recomended More

by peinadoas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 03, 2025

Norm Reeves Toyota Dallas responded

Sounds like you had a pleasant service experience, cheers to that! We look forward to working with you again in the future!

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