John Pena
John Pena at Norm Reeves Toyota Dallas

John Pena | Page 20

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.4
198 Reviews
4.4

198 Reviews

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198 Reviews of John Pena

August 23, 2020

Dealership Rating
Employee Rating

Everything Was Great! Will definitely be coming back. service was fast and I felt safe waiting for my vehicle. John was took great care of all my needs and concerns. More

by Mel3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 02, 2020

Norm Reeves Toyota Dallas responded

We are glad to hear that John provided great customer service in servicing your vehicle. We appreciate you choosing Cowboy Toyota to take good care of your vehicle. See you next time!

July 17, 2020

Dealership Rating
Employee Rating

Service Department is aoutstanding Whenicalled regarding a fuel pump recall the required part ordered and an installation appointment made. Everyone involved was truly outstanding. All More

by Rthompsor1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2020

Norm Reeves Toyota Dallas responded

We appreciate your kind words about your experience at Cowboy Toyota. Thank you for allowing our Service Department team to take good care of your vehicle.

July 17, 2020

Dealership Rating
Employee Rating

Very Good Experience My car was serviced very quickly, John Pena was a pleasure to work with, and the price was competitive. I will return and will recommend to family and More

by dallastraveller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2020

Norm Reeves Toyota Dallas responded

We appreciate you recommending Cowboy Toyota to your family and friends. We are glad that John provided great customer service in servicing your vehicle. See you next time!

July 15, 2020

Dealership Rating
Employee Rating

I was not expecting my bill to be too high and I didn’t get everything done, but other than the price, everything was really great thank you More

by Mavely1271
Recommend Dealer
Yes
Jul 20, 2020

Norm Reeves Toyota Dallas responded

Thank you for letting us know you had a really great experience at Cowboy Toyota. We look forward to being of service for any sales and/or service needs.

July 03, 2020

Dealership Rating
Employee Rating

Excellent Service was done in an excellent timely manner, I am Happy to know I can depend on Toyota's to do the job , personnel are very professional and kn More

by Scorpio
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter

Jul 07, 2020

Norm Reeves Toyota Dallas responded

We appreciate knowing you had a great experience with the Service Department team at Cowboy Toyota. Thank you for trusting us to service your vehicle.

June 02, 2020

Dealership Rating
Employee Rating

Friendly employees. Fast service, the waiting area is very clean. I want to thank the person that approached me and my kids to ask if we were ok and offered us water. Overall, I love coming to cowboy Toy More

by Esmeralda
Recommend Dealer
Yes
Jun 14, 2020

Norm Reeves Toyota Dallas responded

We appreciate your kind words about your experience at Cowboy Toyota. We want you to keep bringing your vehicle to our Service Department when needed for service. Thank you!

May 01, 2020

Dealership Rating
Employee Rating

Cowboy came to my home and picked up the car for ToyotaCare and a state inspection. They called me to let me know they were on their way, wore mask and respected social distancing, and delivered th More

by Jhwalker
Recommend Dealer
Yes
May 07, 2020

Norm Reeves Toyota Dallas responded

We appreciate your kind words about your experience with Cowboy Toyota. We are glad that you were pleased with our customer service.

April 21, 2020

Dealership Rating
Employee Rating

Went in for maintenance. Had no appointment , but was helped immediately. Service was quick (no more than 1 hour). John have great customer service. Happy with the service provided. More

by alexandrahuerta
Recommend Dealer
Yes
Apr 23, 2020

Norm Reeves Toyota Dallas responded

We appreciate you bringing your vehicle to Cowboy Toyota for service. Thank you for letting us know that you received top notch customer service from John. We look forward to servicing your vehicle again.

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