John Pena
John Pena at Norm Reeves Toyota Dallas

John Pena | Page 19

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.4
198 Reviews
4.4

198 Reviews

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198 Reviews of John Pena

December 11, 2020

Dealership Rating
Employee Rating

Today's visit was OUTSTANDING. IN and out in leas tan 45 minutes. The service writer was Great as he always is. It is a pleasure to deal with John. More

by Rthompsor1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 18, 2020

Norm Reeves Toyota Dallas responded

We appreciate knowing that you receive outstanding customer service from John in the Service Department. Cowboy Toyota will always take good care of your vehicle.

December 08, 2020

Dealership Rating
Employee Rating

Thanks, the guy was very nice. They washed my car for Thanks, the guy was very nice. They washed my car for free. I was there for maintenance. He was pretty cool. Handled everything well. Okay More

by Seanjohnlm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 18, 2020

Norm Reeves Toyota Dallas responded

We appreciate knowing that you received great customer service from our Service Department. Cowboy Toyota will always do our best to take good care of your vehicle.

December 03, 2020

Dealership Rating
Employee Rating

John was very professional and it was wonderful to get our 2007 FJ serviced so quickly. We’ve always been partial to Shelley and we are happy to know John is right up there with her! Thanks John! More

by RBare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Dec 18, 2020

Norm Reeves Toyota Dallas responded

We are so glad that you received wonderful customer service from John. Thank you for choosing Cowboy Toyota to take good care of your FJ. See you next time!

November 28, 2020

Dealership Rating
Employee Rating

John in the Service Department was truly great and a pleasure to deal with. Very responsive to all of my concerns and made the experience a good one. More

by DP
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Dec 11, 2020

Norm Reeves Toyota Dallas responded

We are so glad that John provided great customer service in the Service Department. Thank you for choosing Cowboy Toyota to take good care of your vehicle.

October 13, 2020

Dealership Rating
Employee Rating

Quick and polite. It’s always nice to schedule during lunch. The lounge area is stocked with water and someone always checks on us with a smile More

by NiurkaFlores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski , BOBBIE ADKINS, Justin Auchter, LEESHA BARNES, JACOB FEGRAEUS, Carlos Lopez

Oct 21, 2020

Norm Reeves Toyota Dallas responded

We are so glad that you had a great experience with the Service Department team at Cowboy Toyota. We look forward to seeing you again during lunch or anytime!

October 02, 2020

Dealership Rating
Employee Rating

Liane was awesome. She was incredibly thorough throughout the process. I came in with a great lease with Cowboy Toyota and left with an even better lease with an upgrade. Thank you! More

by Raq.burgess
Recommend Dealer
Yes

Other Employees Tagged: Liane Mann, Gabriel when i finalized all the paperwork. He was great!

Oct 13, 2020

Norm Reeves Toyota Dallas responded

We appreciate knowing that you received excellent customer service from Liane. We are glad you are happy with your car experience at Cowboy Toyota.

September 25, 2020

Dealership Rating
Employee Rating

Great service , and always taking care of costumers . Really good job 👍🏻 every time I go get service at cowboys Toyota is a great experience thanks again More

by Ivancab13
Customer Service
Recommend Dealer
Yes
Oct 11, 2020

Norm Reeves Toyota Dallas responded

We appreciate you continuing to bring your vehicle for service to Cowboy Toyota. Thank for letting us know that you always receive great customer service.

September 14, 2020

Dealership Rating
Employee Rating

As always, excellent customer service, and professional and friendly service personnel - all within a new, impeccably-kept dealership. We live in North Dallas and bought our first Toyota from Cowboy Toyota More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2020

Norm Reeves Toyota Dallas responded

We appreciate knowing that you always receive excellent customer service from our Service Department team at Cowboy Toyota. We know you have other choices and we are so glad that you chose our dealership. We want to be your dealership for all of your sales and/or service needs.

September 10, 2020

Dealership Rating
Employee Rating

John Pena was proactive is reaching out to let me know recall parts were and we scheduled service. Service was easy schedule and completed on time More

by Wayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2020

Norm Reeves Toyota Dallas responded

We are happy to know that John provided top notch customer service in taking care of your vehicle. Thank you for choosing Cowboy Toyota.

August 27, 2020

Dealership Rating
Employee Rating

Very friendly environment, everyone was happy and very nice specially Billy Goss. He got us exactly what we wanted. In general enjoyed every moment there More

by bereket
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Billy Goss

Sep 02, 2020

Norm Reeves Toyota Dallas responded

We appreciate your kind words about your car buying experience at Cowboy Toyota. We are glad that Billy provided fantastic customer service. Enjoy your new car!

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