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John Pena
John Pena at Norm Reeves Toyota Dallas
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John Pena

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.2
102 Reviews
4.2

102 Reviews

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102 Reviews of John Pena

February 19, 2025

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Employee Rating

Good job, fast service. I will be back when I need specific services for my vehicle. More

by WESTBROOK.JAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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February 17, 2025

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I trust you guys with my car because John is always straight with me. Thank you More

by HILARYANNJIRASEK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 17, 2025

Norm Reeves Toyota Dallas responded

We're delighted to have your trust, Hilary! We will pass this on to John and feel free to request his services the next time that you stop by. Since we value you as a customer, please let us know what we can do to make your service visits even better. Thank you!

February 17, 2025

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Employee Rating

It was a quick and easy registration visit. I was in and out in less than an hour. John is always efficient and professional. More

by carlalee1908
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar , N/A

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Feb 17, 2025

Norm Reeves Toyota Dallas responded

That sounds like a satisfying visit, Carla! Registration should be a quick service, and we're pleased that John could be there for you. If you need service once again, feel free to schedule your appointment online. Thank you!

February 14, 2025

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Employee Rating

Every visit never fails to be very easy, comfortable experience that could be asked for. Shelly is always wonderful and very helpful. All could learn from her. Thanks More

by Keypump57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, Shelly Jackowski, Carlos Lopez, Antonio Holmes, Edwin Aguilar, Harveen Toor, Hilary Peoples, Ronald Gallagher

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Feb 14, 2025

Norm Reeves Toyota Dallas responded

Shelly is the best! We're lucky to have her because she's so good to all our customers. Thank you for letting us know and continuing to trust our team for your Toyota service needs!

February 14, 2025

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Employee Rating

Prices have increased and not enough discounts provided to the customers have decreased and limited. More

by temecia01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, Antonio Holmes

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Feb 17, 2025

Norm Reeves Toyota Dallas responded

We appreciate you letting us know about your dissatisfaction with the prices of services for your Toyota. Remember, that you should always check out our service specials, which can put a dent in the costs of service. When our service technicians perform maintenance or repairs, we exclusively use Toyota parts for better performance and longevity. If you'd like to discuss this with our General Manager, Bryan Haarhues, reach out to him at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

February 10, 2025

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sales associate were helpful and knowledgeable, much easier to communicate with than last visit to Cowboy Toyota. More

by muggs41702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2025

Norm Reeves Toyota Dallas responded

We're happy that you found our services even better when you returned! That means that we're moving in the right direction. Thank you for continuing to put your trust in us! Feel free to schedule your next visit online.

February 09, 2025

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Employee Rating

Was told it was gona be an 1 and 15 minutes. After waiting a 1:1/2 was told my car was “ 1 more then next”. How about next time be courtesy of peoples time and let the customer know at maybe I d More

by KAREN.DUMAS.LPC
Service Time
Service Communication
Recommend Dealer
No
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Feb 10, 2025

Norm Reeves Toyota Dallas responded

We understand your frustration in waiting for your car to be serviced, Karen, and value you as a customer. With your feedback, we will address our service team regarding the delays and work on making improvements where necessary. If you choose to return to our dealership for service, we hope to provide you with a five-star experience. Thank you.

February 08, 2025

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Employee Rating

This is my second time coming there and both times I had good experiences. Especially, recent visit, I want to make a mention of the associate, he was knowledgeable and helpful . And the job was completed More

by Chippy
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2025

Norm Reeves Toyota Dallas responded

Welcome back to our dealership! We appreciate that your Lexus received the service that was required and in a speedy time frame. Thanks so much, and we hope to see you a third time! Fingers crossed!

February 06, 2025

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Employee Rating

He was great. He gave me the discount coupons and he fixed my car the way I wanted to be fixed. Thank you. More

by Linda Adkins paxton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 07, 2025

Norm Reeves Toyota Dallas responded

Discount coupons can really make a difference in the cost of your services for your Toyota, Linda! It's always a good idea to review this page on our website or inquire about any before your service visit. Sounds like a great visit, and we hope to see you in the future! Thank you!

February 06, 2025

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Employee Rating

Good service and friendly consultant. He took me immediately and provided me with details prior to leaving vehicle More

by mmmirabal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 07, 2025

Norm Reeves Toyota Dallas responded

Service should be quick and efficient, and we're happy that was what was delivered to you! Remember that you can check out our service specials before your next service visit. Thank you!

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