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John Pena
John Pena at Norm Reeves Toyota Dallas
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John Pena

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.3
114 Reviews
4.3

114 Reviews

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114 Reviews of John Pena

April 16, 2025

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Employee Rating

service was good and professional, no complaints yet , waiting for the next one to see the consistency, More

by jeanamouou
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Recommend Dealer
Yes
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Apr 16, 2025

Norm Reeves Toyota Dallas responded

Hi Jeanamouou! We're glad to hear you had a positive experience with our team at Norm Reeves Toyota Dallas. We look forward to providing the same level of service during your next visit!

March 28, 2025

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My visit with this dealership was nice. The person who help me was professional, and courteous. More

by sal4214
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 31, 2025

Norm Reeves Toyota Dallas responded

Thank you for visiting Norm Reeves Toyota Dallas! We appreciate your kind feedback and hope to see you again next time!

March 26, 2025

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Employee Rating

The transition from Cowboy to Norm Reeves has been smooth. I appreciate the seamless transition and same familiar faces. I appreciate the updates in technology used to checkin customers and the new no More

by CMatta
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Charlie Topping, Harveen Toor

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Mar 27, 2025

Norm Reeves Toyota Dallas responded

We're glad to hear that the transition has been smooth for you at Norm Reeves Toyota Dallas! It's great to know you're enjoying the updated technology and familiar faces. Thanks for sharing your experience with us!

March 22, 2025

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Bad experience timing and service disappointing car wasn’t even washed after two hour wait More

by Aaron
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Service Communication
Recommend Dealer
No
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Apr 01, 2025

Norm Reeves Toyota Dallas responded

Aaron, thank you for the review. It's disappointing to hear you're not satisfied with your experience. This feedback is appreciated and will be used to help us improve our service & processes moving forward. If you wish to discuss this issue further, please reach out to me directly. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

March 16, 2025

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John Pena is awesome and has been helping me with great service for so years now! Thank you for all you do John! 🙏 More

by shawnohaynes
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Mar 17, 2025

Norm Reeves Toyota Dallas responded

Shawn, thank you for your kind words! We're delighted to hear that John has been providing excellent service at Norm Reeves Toyota Dallas. We appreciate your continued support!

March 10, 2025

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It was great experience serving was amazing they explained everything very well love the response for all my needs More

by Eagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, Shelly Jackowski, Carlos Lopez, Antonio Holmes, Edwin Aguilar, Harveen Toor, Hilary Peoples, Ronald Gallagher

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February 28, 2025

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Antonio is always great and goes above and beyond to take care of me and my mom More

by briarts07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Antonio Holmes

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Feb 28, 2025

Norm Reeves Toyota Dallas responded

We appreciate you and your mom bringing your Lexus into our service center! Antonio will be happy with your loyalty, and we hope you stick with us for many years to come. Thanks so much, and we're happy to serve you any time!

February 27, 2025

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Professional and friendly , very knowledgeable about my Toyota Tacoma truck. Glad I went to your service department More

by HARRIS.DAVIDSON
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Service Communication
Recommend Dealer
Yes
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Feb 28, 2025

Norm Reeves Toyota Dallas responded

Sounds like you had a satisfying service visit for your Toyota Tacoma, Harris! Remember that we have rotating service specials that may come in handy when you stop by next time. Thank you!

February 26, 2025

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Buena atencion y buen servicio me agrada que tengan un buen grupo de personas en atencion al cliente More

by William Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, Carlos Lopez, Harveen Toor

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Feb 27, 2025

Norm Reeves Toyota Dallas responded

¡Nos enorgullece brindar un excelente trato a nuestros clientes, William! Nos alegra saber que se sintió bienvenido en nuestro concesionario y bien atendido por nuestro equipo. Esperamos que esta sea solo el comienzo de nuestra relación para mantener su Toyota en excelente estado. ¡Gracias!

February 23, 2025

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Employee Rating

Great service on Friday. I really appreciate the Toyota dealership and it’s customer service. More

by telly2156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, Shelly Jackowski, Carlos Lopez, Antonio Holmes, Edwin Aguilar, Harveen Toor, Hilary Peoples, Ronald Gallagher

Report | Print
Feb 24, 2025

Norm Reeves Toyota Dallas responded

This kind of praise confirms that we're staying on target for quality service! We're pleased that you had a good experience, and we hope to see you at a future appointment. You can even schedule it online. Thank you!

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