John Pena

John and everyone at Toyota Norman Reeves is always so helpful. They always give me estimates ahead of time which helps me prepare and not stress once there. Definitely would recommend this location to an helpful. They always give me estimates ahead of time which helps me prepare and not stress once there. Definitely would recommend this location to anyone interested. More

by Sahmah Verified Customer Verified Customer

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Sergio was great! Patient, kind, followed Jo with everything. I always use John Peña who is also amazing but Sergio will be my second go to from now on. Great customer Patient, kind, followed Jo with everything. I always use John Peña who is also amazing but Sergio will be my second go to from now on. Great customer service ! More

by ashleynunley Verified Customer Verified Customer

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I’ve been coming here since I moved to Dallas in 2020. I’ve always scheduled an appointment and had no issues. Everyone’s been friendly and I’ve had no complaints until my recent visit this past Saturday. I’ve always scheduled an appointment and had no issues. Everyone’s been friendly and I’ve had no complaints until my recent visit this past Saturday. I came in for my scheduled 10am appointment and was told it would be a few hours. I asked “even with an appointment?” He responded yes. I was coming in for a tire rotation and a screw in one of my tires. I am a VERY patient person. I sat in the lobby and waited for a phone call or my name to be called, which they’ve done every time I’ve been there for the last 5 years. I got a text message with a video of my car saying what was work was done at 11:27am. I sat and watched people who came in well after me, get into their vehicles and leave. Again, I’m a very patient person and know everyone is hard at work and they would let me know once my car is ready. No point in asking. It wasn’t until 2:40Pm, 4 and a half hours after my scheduled appointment that I finally grew impatient. I finally asked “can I get an eta on my car?” To which he responded “I’ve tried calling you multiple times.” I showed him my call log and told him I received not a single call. He then realized he was calling the wrong number. There’s only one number associated to the account. He had the wrong area code. While I understand accidents happen, why didn’t he simply go into the waiting lobby 10 feet from his desk and call out my name? Other employees did it that day so why not him? My car had been ready for pick up since noon. I didn’t get it until past 3:40pm. I sat in that lobby for almost 4 hours longer than ai needed to. Should I have asked sooner? Yes, but he should have done more than calling the incorrect number. More

by gonzalezd0113 Verified Customer Verified Customer

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John Pena was very great and nice and explained everything thoroughly to me about the service. everything thoroughly to me about the service. More

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Windshield wipers were claimed to be newly installed and they make rubbing noises , poor service they make rubbing noises , poor service More

by brownm990 Verified Customer Verified Customer

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Great customer service from John. I was able to get my car in and out! I was able to get my car in and out! More

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John is a reliable and trusting person. I love working with him! Thank you for being so kind. I love working with him! Thank you for being so kind. More

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John customer service is a top notch and he is awesome. Thanks for all you doing and keep it up Thanks for all you doing and keep it up More

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John is awesome! Helped get my issue resolved as soon as possible and was communicative. Helped get my issue resolved as soon as possible and was communicative. More

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I love Norm Reeves Toyota because they have the most experienced, knowledgeable, professional and the friendliest people in my opinion. experienced, knowledgeable, professional and the friendliest people in my opinion. More

by carchie64 Verified Customer Verified Customer

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