John Pena
John Pena at Norm Reeves Toyota Dallas

John Pena

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.2
125 Reviews
4.2

125 Reviews

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125 Reviews of John Pena

May 29, 2025

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Employee Rating

John Peña, very happy with the check in process of my vehicle and keeping me informed on the status of when my vehicle will be done. THANX JOHN More

by jorgemartinez1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2025

Norm Reeves Toyota Dallas responded

Jorge, we're delighted to hear that John kept you informed and made the check-in process smooth at Norm Reeves Toyota Dallas. Thanks for sharing your experience!

May 29, 2025

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Employee Rating

The process was easy. I made an appointment last week, I showed up 10 minutes early was brought right in by John Peña and the work was completed even faster than was estim More

by Thart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

May 29, 2025

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! We can mention exceptional-exceptional experience, exceptional customer service. We strive for excellence. The Norm Reeves Way. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 26, 2025

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Employee Rating

John Pena is too busy to offer quality customer service. You have to wait to talk to him. Then, once you can finally get helped, he has to answer other people's calls. And he rushes you through the check in More

by AngryCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 27, 2025

Norm Reeves Toyota Dallas responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.-LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 26, 2025

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Employee Rating

The Customer Service used to be better when the dealership was Cowboy Toyota. With the exception of Justin and Shelly, the rest of the team could be reminded on how to value loyal repeat customers. More

by esearle
Service Time
Service Communication
Recommend Dealer
No
May 27, 2025

Norm Reeves Toyota Dallas responded

Esearle, thank you for sharing your feedback. It's great to hear that Justin and Shelly have made a positive impact on your experience, but I'm sorry to learn about the rest of your visit not meeting expectations. We value our loyal customers greatly and would like the opportunity to improve upon this impression. Please feel free to reach out if you'd like to discuss further or share any additional concerns. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

May 24, 2025

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Employee Rating

Thank you for taking care of my suv recall greatly appreciated my neighborhood home area More

by tinachap12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2025

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

May 23, 2025

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Employee Rating

The vehicle was diagnosed quickly, estimate sent quickly, all questions answered. Doesn't get much better than that. More

by robert.jett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else.

May 23, 2025

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Employee Rating

I asked about a broken pipe under car and advisor said they would take care of it, nothing done or said about it. Also the car diagnostic showed everything in the green which is suspicious that some thing More

by lootyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 23, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback. At Norm Reeves Toyota Dallas, we are committed to delivering exceptional service with transparency and integrity. Your safety and satisfaction are our top priorities. We would appreciate the opportunity to speak with you further to ensure all aspects of your experience meet our standards. Please feel free to contact me directly at your convenience. -LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 22, 2025

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Employee Rating

John knowledgeable of helping me and what I need to get my car service I will always have my car service here in Norman Reeves Toyota of Dallas I love the way that they record and video any issues or whate More

by Ladeniaj
Recommend Dealer
Yes

Other Employees Tagged: John Pena

May 22, 2025

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come!

May 07, 2025

Dealership Rating
Employee Rating

Outstanding, thank you for great service. I will be back! Staff is wonderful and informative More

by Justin Auchter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2025

Norm Reeves Toyota Dallas responded

Hi Justin, we're happy to hear that at Norm Reeves Toyota Dallas! We appreciate your recommendation and see you again! Safe travels!

April 23, 2025

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Employee Rating

For major repairs, I definately would recommend this service center however, this is the first time my vehicle has been serviced there for an oil change since the dealership changed names and the first More

by cvorrn93
Service Price Transparency
Service Time
Recommend Dealer
Yes
Apr 24, 2025

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience. It's concerning to hear about the extended wait time, especially with an appointment in place. We strive for efficiency and apologize if we fell short during your visit. Please feel free to reach out so we can address this further and ensure a smoother process next time. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

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