John Pena

The customer service team was excellent and helpful throughout the transaction and will recommend. Thank you very much. throughout the transaction and will recommend. Thank you very much. More

by DIAMAPALA Verified Customer Verified Customer

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My experience with Norm Reeves was overall great. The shuttle service was very helpful and friendly. I will definitely use them in the future if my Toyota needs repairs or service. The shuttle service was very helpful and friendly. I will definitely use them in the future if my Toyota needs repairs or service. More

by newberg55 Verified Customer Verified Customer

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John Pena has become a friend over the years and always takes good care of me and my wife. He remembers us and always make sure everything is done right. takes good care of me and my wife. He remembers us and always make sure everything is done right. More

by k_bowen01 Verified Customer Verified Customer

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Everything done in a timely manner and professionally Everything done in a timely manner and professionally! Great team. Waiting is lobby is nice too. WiFi is very convenient. Clean restroom Everything done in a timely manner and professionally! Great team. Waiting is lobby is nice too. WiFi is very convenient. Clean restroom More

by Manuelarenas1274 Verified Customer Verified Customer

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I'm consistently impressed by Mr. John and the technicians, who always deliver exceptional customer service and courtesy. They estimated the job would take 1.5-2 hours, but they finis John and the technicians, who always deliver exceptional customer service and courtesy. They estimated the job would take 1.5-2 hours, but they finished in just an hour and 15 minutes, saving me a significant amount of time. I greatly appreciate their outstanding service. Thank you so much. More

by an123_61 Verified Customer Verified Customer

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The staff is very friendly. The environment is welcoming! The prices are too expensive. I trust them to fix my car if it needs repairs. The environment is welcoming! The prices are too expensive. I trust them to fix my car if it needs repairs. More

by islas5a Verified Customer Verified Customer

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I dropped my vehicle off at your dealership Wednesday at noon for service. I’ve been a loyal customer bringing my car to you people for over a year. Yesterday (Thursday) I didn’t drive it AT ALL. The onl noon for service. I’ve been a loyal customer bringing my car to you people for over a year. Yesterday (Thursday) I didn’t drive it AT ALL. The only miles put on my car since leaving your lot were the drive straight home Wednesday night and then to work this morning (Friday). This morning I noticed a big chunk of paint MISSING from my right rear wheel, damage that was 100% NOT there when I handed you the keys. I baby this car. I’m obsessive about it. There is zero chance I did this, and at work it sits isolated, nowhere near anything that could cause it. This damage happened on YOUR watch, in YOUR care. I’m beyond xxxxxx right now. I trusted you with my vehicle and you let some technician (or whoever) scratch the xxxx out of my wheel. I want this fixed, correctly, with a factory-quality repair or a brand-new wheel, whichever you have to do to make it perfect again, and I want it done at YOUR expense, not mine. I’m extremely disappointed and frankly furious that this happened. What exactly are you going to do to make this right, and how fast are you going to do it? I’m waiting for an answer today. More

by Sonsiree roup Verified Customer Verified Customer

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I was in a time crunch and John worked with me. I enjoy the lounge area in the new car building. I enjoy the lounge area in the new car building. More

by melindaso2 Verified Customer Verified Customer

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Great service and Mr. Peña was very helpful and attentive. Service and wait time was well scheduled Peña was very helpful and attentive. Service and wait time was well scheduled More

by pinkie045 Verified Customer Verified Customer

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While serving our car someone removed the special lug nut key. We have a flat and weren't able to fix it without towing it to a tire store bc a dealership is Closed today when we are out of town in Austin. B key. We have a flat and weren't able to fix it without towing it to a tire store bc a dealership is Closed today when we are out of town in Austin. Bc of this we are stranded More

by lucaswohlford Verified Customer Verified Customer

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