John Chapman
John Chapman at Ken Ganley Ford Norton

John Chapman | Page 9

General Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
331 Reviews
4.9

331 Reviews

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331 Reviews of John Chapman

February 03, 2024

Dealership Rating
Employee Rating

This was the easiest and best experience I have ever had when buying a car! Everyone at the dealership was amazing to work with! They were so kind and patient as we tried to find the perfect family vehicle! More

by Eeyore13!
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 05, 2024

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! Please don't hesitate to reach out if there's anything additional we can do for you.

January 22, 2024

Dealership Rating
Employee Rating

It’s the only dealership we will ever shop and buy from they are awesome! More

by REDDHOTT0808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Scott Spath

Jan 22, 2024

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 17, 2024

Dealership Rating
Employee Rating

Sean did an excellent job and on the ball to answer an questions that I had, even where and if the 2021 ford explorer has a recovery hook I'm the front. You were over an hour to get to the dealership, but More

by retcoop77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas , Sean Pangburn

Jan 18, 2024

Ken Ganley Ford Norton responded

Thank you so much for your kind words, Tim, and for taking the time to leave us this wonderful feedback!

January 17, 2024

Dealership Rating
Employee Rating

The service techs were very friendly and knowledgeable. The service on my vehicle was performed in a timely manner and done correctly. I would definitely go to Ken Ganley Ford again for any of my vehicle s More

by kevinv2323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, John Kirchenbauer , Aaron Forsythe

Jan 17, 2024

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us, Kevin. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 17, 2024

Dealership Rating
Employee Rating

We have either purchased or serviced many cars over the years at Ganley Ford and been happy with the vehicles and the service center. The staff is really friendly and willing to get the information that we More

by anytimedave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Brianna Worthington , Aaron Forsythe

Jan 17, 2024

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

Jan 18, 2024

Ken Ganley Ford Norton responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 13, 2024

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Employee Rating

Good dealership to deal with up front pricing and good quality sales team will definitely be going back next time I need a car! More

by Matthew Brown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 15, 2024

Ken Ganley Ford Norton responded

Matthew, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Norton are glad to have you as a customer.

January 03, 2024

Dealership Rating
Employee Rating

Fez and the team lead were accommodating, respectful, attentive and flexible to work around my availability. Finance work was well prepared, and efficient too. More

by Timothy.pace
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Craig Douglas

Jan 03, 2024

Ken Ganley Ford Norton responded

Timothy, we are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

January 02, 2024

Dealership Rating
Employee Rating

Desmond and the entire Ken Ganley team were an absolute pleasure to work with. I would absolutely do business with them again in the future!! More

by micahschumacher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Craig Douglas

Jan 02, 2024

Ken Ganley Ford Norton responded

Micah, Thank you for sharing your experience with us! We're happy to hear it went well working with Desmond, and truly appreciate your feedback!

December 11, 2023

Dealership Rating
Employee Rating

They were very patient and helpful! We appreciate all their help in choosing a car. More

by Prativa
Recommend Dealer
Yes
Dec 11, 2023

Ken Ganley Ford Norton responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

November 16, 2023

Dealership Rating
Employee Rating

Great experience and staff at Ken Ganley Ford Norton. All around great customer service. Tony Z and team did a fantastic job. Go Bucks and most importantly Go Raiders! More

by KNCisUMU3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kneebusch

Nov 16, 2023

Ken Ganley Ford Norton responded

Thank you so much for choosing Ken Ganley Ford Norton! Congrats on your new purchase, and let us know if we can be of any more assistance!

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