John Chapman
John Chapman at Ken Ganley Ford Norton

John Chapman | Page 34

General Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
338 Reviews
4.9

338 Reviews

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338 Reviews of John Chapman

November 19, 2019

Dealership Rating
Employee Rating

Great service! Nice people quick service made me feel at home while I waited they washed my truck I looked great. I was asked how often would like to come in for my More

by coyrose1912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 19, 2019

Ken Ganley Ford Norton responded

Thanks so much for your positive feedback. We really appreciate you taking the time to give us a 5 star review. We are thrilled you had such a great experience. Your satisfaction means a great deal to us and we want to make sure all of our customers are 100% completely satisfied. Thank you so much for being one of our valued customers and we really appreciate your business!

November 08, 2019

Dealership Rating
Employee Rating

First oil Change I called and with short notice the dealership was able to make an appointment and keep the time frame specified so I could be on my way as soon as po More

by Will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Bowser, Brandon Taylor-Mitchell

Nov 08, 2019

Ken Ganley Ford Norton responded

Will, thank you for your kind words! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care

November 06, 2019

Dealership Rating
Employee Rating

Desmond Norvell best salesman I ever had and trust me I've dealt with a lot of them both a new car I was out of there a little over 1 hour thank you More

by Fusion
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Craig Douglas

Nov 08, 2019

Ken Ganley Ford Norton responded

Thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care

October 31, 2019

Dealership Rating
Employee Rating

Friendly Very friendly people to deal with. No pressure and very attentive to my needs. Had no problem answering my questions. Nice selection of vehicles to ch More

by Highwaystar1963
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derrick Graybill, April Tobias

Nov 08, 2019

Ken Ganley Ford Norton responded

Thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care

October 18, 2019

Dealership Rating
Employee Rating

Nice People, nice facility! Sam Adrian welcomed me right away and he was very friendly and helpful, I was determined to lease a new car that day and although it took nearly 4 hou More

by Raymondo
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas , Sam Adrian, Bob Bowser

Nov 08, 2019

Ken Ganley Ford Norton responded

Raymondo, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care

October 10, 2019

Dealership Rating
Employee Rating

New Edge Lease Everyone at the dealership was more than helpful in handling all the details of our purchase (lease). We are happy with our new Edge & confident that More

by Jim Chapman
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas , Sam Adrian

Dec 09, 2019

Ken Ganley Ford Norton responded

We are thrilled you had such a wonderful experience with us. We sincerely want to thank you for your business and for your recommendation of our dealership!

October 03, 2019

Dealership Rating
Employee Rating

F150 Purchase I stopped in to check on an add I saw and the sales staff was very helpful without being pushy. We talked over what I was looking for and agreed on t More

by Will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Craig Douglas , Bredlan Harper

September 27, 2018

Dealership Rating
Employee Rating

My F150 experience Everyone at the dealership we above and beyond making our purchase an enjoyable experience.Sam did a great job helping to find the right vehicle. More

by Jburns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas , Sam Adrian

Oct 02, 2018

Ken Ganley Ford Norton responded

Thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you!

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