John Chapman | Page 22

Good all-around please to buy and service cars and trucks have bought 2cars from them and have felt like family both times as well when we need one fixed great people have bought 2cars from them and have felt like family both times as well when we need one fixed great people More

by dward12 Don Ward Verified Customer Verified Customer

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Everyone has been friendly, helpful and polite. I was very happy & excited with my purchase. very happy & excited with my purchase. More

by Jackie Verified Customer Verified Customer

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Had a good experience after we found out the car we went for sold the previous day. Told our salesman what we needed and price and we purchased a vehicle. Had some issues once we got home and got to inspec for sold the previous day. Told our salesman what we needed and price and we purchased a vehicle. Had some issues once we got home and got to inspect the car but dealership corrected the problem. More

by Lwclemens Verified Customer Verified Customer

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Desmond was awesome! He was friendly and polite and joked around with me and my husband that it felt like we’ve known him forever. Desmond worked hard to get us the deal we wanted and we love our new Explore around with me and my husband that it felt like we’ve known him forever. Desmond worked hard to get us the deal we wanted and we love our new Explorer!! Carly was awesome getting our paperwork done. She explained everything and was super friendly and again we felt like we’ve known her forever! More

by R_FUQUA24 Verified Customer Verified Customer

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My second time dealing with Franco and Ganley Ford. Their customer service is top notch and the process is smooth. I will return in the future! customer service is top notch and the process is smooth. I will return in the future! More

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We have purchased several vehicles from Ganley Ford and have never been disappointed with sales or service. We have and will continue to recommend Ganley Ford to family and friends. have never been disappointed with sales or service. We have and will continue to recommend Ganley Ford to family and friends. More

by DORILEEMORRIS Verified Customer Verified Customer

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I had been looking for a specific Ford F-150 for about 18 months. When their yr, make & model showed up on the many websites I had set up filters for, I decided to call. The staff who answered my call assure months. When their yr, make & model showed up on the many websites I had set up filters for, I decided to call. The staff who answered my call assured me that Gainley Ford wasn’t like most of the competition. I was assured that they were very near the top of the list when it came to courtesy, transparency, negotiations, knowledgable staff and extremely competent service. The truck was at a price I was considering, with mileage below my cutoff number, having one previous owner and a carfax stating no recorded accidents and with many of its service records. Knowing what I needed vs knowing what I wanted prompted me to drive almost an hour and a half for an appointment to test drive the truck. At the dealership, I was met by a friendly and welcoming salesperson. Jennifer was expecting me and knowing how far I’d driven, asked if I needed the restroom or anything else. She had the freshly washed truck, presented well out front and waiting. Jennifer gave me time to look it over before we together took it out on a test drive. She gave me directions through the surrounding area and onto the freeway before we returned to the dealership. She remained quiet while I drove; allowing me to listen to the truck and get a feel for it’s performance, which I greatly appreciated. Upon returning she reminded me that the dealership prides themselves on transparency and knowledge for the third time since I had arrived. As we looked over the features in the lot, I noticed that she missed or overlooked many of the most important optional ones. To my benefit, she neglected to point out more than a few of some of the most expensive ones ie the optional upgraded V-8 5.0L with Flex Fuel capability, automatic parking, remote engine start, upgraded rims, the additional optional cameras, sensors, additional LED lights, rain sensing wipers, heated/cooled front seats and heated rear ones just to list some. From there we went inside to sit down and talk about price. I really appreciated all of the work that the dealership performed on the vehicle prior to putting it on their lot being listed plainly and transparently. I appreciated the itemized cost sheet, though belying their claims of transparency there were a few fees a great number of dealers try to clump into legitimate sounding fees. A first time buyer may not realize that they don’t have to pay, nor should they…. Some of those ‘fees’ are strictly the cost of doing business. I did appreciate the manager not willing to lose the sale over them. I also appreciated them delivering the truck to me at my workplace the next morning and saving me the time and gas in returning to pick it up the next day. I did not trade anything in so I would have spent nearly six hours on the road in two days to purchase the truck. I will say, this next point may be … shame on me for not asking or assuming.. when I went to get in it during my lunch, I was surprised to see the unsightly white paper used to keep the carpets from getting dirty. When I picked up the firs one, I immediately realized why they were still there. There were no other mats in the truck! I also noticed that I would have to do a deeper and more attention to detail cleaning job. There was a greasy or oil based substance soaked into the felt window glass runner or trainer (the fixed felt piece on the inside of the four doors that sits inside of the actual door itself). Every time I opened the window; whether it was part, half or three quarter of the way, a brown sticky line would be left when I put the window back up. I did’t expect to find these annoyances and lack of expert cleanlinesses. Were I to have bought this very same, very well maintained used vehicle in 2018-19, I might have expected to just grab the bucket, hot soapy water, armor all, windex, leather conditioner/protectant, paper towels, Q-tips and soft cloths… roll up my sleeves and get to work doing it myself… Yet, in the middle of a pandemic when so many people are now turning into germaphobes, I wasn’t expecting the dealership to have missed so much. I also wish that someone would have returned my call in regards to asking about the mats! That said I am pleased with the truck!! All of the features I needed, all the features I wanted, a few features I didn’t think I really needed but do really like now that I have and the price! If I weren’t.. I’d still be looking…. More

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The experience was very pleasant, everything went very smoothly, everyone was very friendly and courteously to me. From entering the door I felt welcomed. No pressure, just very experienced people helpi smoothly, everyone was very friendly and courteously to me. From entering the door I felt welcomed. No pressure, just very experienced people helping me through the process of buying my lease. Also the show room was very comfortable and well design. More

by DLOOPER Verified Customer Verified Customer

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Shawn was an awesome guy to work with, made my experience amazing, everyone there was amazing, you’ll be forever my new car dealer. Ty amazing, everyone there was amazing, you’ll be forever my new car dealer. Ty More

by suzie4518 Verified Customer Verified Customer

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The service at Ganley Ford is top notch. We have purchased multiple vehicles from them and always bring them back for any service needed. The staff is knowledgeable, friendly & efficient. purchased multiple vehicles from them and always bring them back for any service needed. The staff is knowledgeable, friendly & efficient. More

by DKC Verified Customer Verified Customer

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