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John Chapman
John Chapman at Ken Ganley Ford Norton

John Chapman | Page 21

General Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
338 Reviews
4.9

338 Reviews

Write a Review

338 Reviews of John Chapman

October 13, 2021

Dealership Rating

Thanks to Ken Ganley Ford I got my dream truck. Friendly staff and will get the job done! More

by jjali
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Fincham, Carly Neubert

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Oct 13, 2021

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Congrats on your new truck!

October 07, 2021

Dealership Rating
Employee Rating

Great service. Friendly atmosphere. All employees great. Best experience ever. Franco very helpful and efficient More

by geegeepa13
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Franco D. Casalinova

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Oct 07, 2021

Ken Ganley Ford Norton responded

Thank you for your very kind review. Franco and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford.

October 06, 2021

Dealership Rating

Our salesman, Des, is amazing. He listens to what customers want and care about. I feel like I am part of a family. He is the reason we keep coming back to Ganley. More

by lkmachar
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell

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Oct 06, 2021

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that Des had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

October 05, 2021

Dealership Rating
Employee Rating

Courteous and efficient, went out of their way to meet my needs. I appreciated the service. More

by Eajacksondvm
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe , Sean Pangburn

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Oct 06, 2021

Ken Ganley Ford Norton responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ken Ganley Ford!

Oct 07, 2021

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ganley Ford Barberton! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 30, 2021

Dealership Rating

Everyone there were great! Paid off my trade and got me in a new truck More

by YAMAHAFXRACING
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Fincham

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Sep 30, 2021

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford.

September 27, 2021

Dealership Rating
Employee Rating

Sean was excellent! Very professional and knowledgeable. He took my circumstances into consideration and got me set up with a nice set of wheels! More

by Michael.mcintire8
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas , Sean Pangburn

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Sep 27, 2021

Ken Ganley Ford Norton responded

Congratulations on your new purchase, Michael! We are very happy to hear that Sean provided you with such a positive experience! Thank you for taking the time to leave us a five-star review. We look forward to having you as one of our valued customers for years to come. We sincerely value your business, Michael!

September 27, 2021

Dealership Rating
Employee Rating

Sean and your entire staff were very easy to work with. They took their time and answered all of our questions. They made the buying experience easy. More

by mohrbachk
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Kevin Kneebusch , Sean Pangburn

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Sep 27, 2021

Ken Ganley Ford Norton responded

Here at Ken Ganley Ford, customer satisfaction is our #1 priority. We are glad to hear you enjoyed working with Sean, and it was a pleasure having you at the dealership. We appreciate your review!

September 24, 2021

Dealership Rating

Dealer did not properly inspect tires, one was flat when i bought it, that was fixed without explanation as to what was wrong, once i got it home i found a large chunk cut into the sidewall and they glued i More

by Jangles00
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Sean Pangburn

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Oct 11, 2021

Ken Ganley Ford Norton responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.

September 18, 2021

Dealership Rating
Employee Rating

they always go above and beyond in every dept Very they always go above and beyond in every dept Very friendly all employees from the service dept ,to the cashiers , parts dept More

by pms4lyfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath, Kevin Kneebusch , Paul Asano, ANDREW

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Sep 19, 2021

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Ford!

September 15, 2021

Dealership Rating

They were awesome nice group of people who are nice to deal with we got a car and a truck from them now fords are great. Go buckeyes ! More

by Fandkh
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova , Jennifer Fincham, Ken Steel, Austin Temsey

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Sep 15, 2021

Ken Ganley Ford Norton responded

Thanks for your feedback on your recent visit to Ken Ganley Ford. I'm glad to hear that we were able to assist you with choosing the perfect vehicle(s) and that you had such a positive experience. We hope you will continue to enjoy your new car and truck!

Sep 15, 2021

Fandkh responded

Really people go to ganley. The people are great they have great cars and trucks. And good warranty on used cars and trucks. They will take care of you ! We went there to get an oil change on the car we just got from them and came out with a great oil change and a great truck thanks guys

Sep 15, 2021

Fandkh responded

Thanks guys

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