John Chapman
John Chapman at Ken Ganley Ford Norton

John Chapman | Page 20

General Sales Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
338 Reviews
4.9

338 Reviews

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338 Reviews of John Chapman

January 29, 2022

Dealership Rating

EDIT: Dealer never reached out to me. Pushy, be sure to EDIT: Dealer never reached out to me. Pushy, be sure to check your vehicle thoroughly before purchasing. When I purchased my vehicle there were opti More

by Gospodi
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Tony Zuppe , Austin Temsey

Feb 15, 2022

Ken Ganley Ford Norton responded

We're sorry that you didn't have a completely satisfying experience. Someone from our management team will reach out to you to discuss. Thank you for your time, and hopefully we can find a way to turn this around for you.

Feb 28, 2022

Ken Ganley Ford Norton responded

Our General Manager attempted to contact you last week and he left you a voicemail today around 2pm. We would love the opportunity to discuss your visit with you and we look forward to hearing from you. Thanks!

Feb 20, 2022

Gospodi responded

Update, still no contact from dealer

Feb 28, 2022

Gospodi responded

I’d prefer to communicate over email rather than phone so no ones words get mixed up. Not sure how the other manager contacted me I haven’t received any calls other than the one I missed today

January 27, 2022

Dealership Rating
Employee Rating

I love my new Ford Escape! I had 1 vehicle in mind when I came to the dealership, then completely changed my mind. The team was patient & encouraged me to test drive each to make sure I got exactly what I wa More

by Happysummer09
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, Kevin Kneebusch , Scott Bomgardner

Jan 27, 2022

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that Scott, Craig, Kevin, and John had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new Ford Escape and don't hesitate to reach out if you need anything else.

January 22, 2022

Dealership Rating
Employee Rating

Dezmond is always a pleasure to speak to and get information from on your purchase. Never once had a bad experience at their dealership. Everyone is friendly and upbeat. I thank you all for all what More

by MICHAEL.STECURA
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Craig Douglas

Jan 24, 2022

Ken Ganley Ford Norton responded

Michael, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Desmond met your expectations. Thank you again for choosing Ken Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

Feb 03, 2022

Ken Ganley Ford Norton responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford, Inc.! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 09, 2022

Dealership Rating

Great customer service! They had me in and out with my new vehicle within hours. The whole team worked with me to get the purchase completed quickly and easily. My family and I have purchased several ve More

by Joe.murduck
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell

Jan 09, 2022

Ken Ganley Ford Norton responded

Congratulations on your new purchase, Joe! Thank you for taking the time to share your fantastic feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to having you as one of our valued customers for years to come.

January 08, 2022

Dealership Rating
Employee Rating

Service was awesome 👍 I would definitely recommend buying another vehicle from these people very polite an just a all around good setup🙂 More

by James
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 08, 2022

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford, James, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 09, 2021

Dealership Rating
Employee Rating

Listens to you and does there best to allow you to achieve your goals, thank you! More

by cherylheater62
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova , Brandon

Dec 10, 2021

Ken Ganley Ford Norton responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

October 27, 2021

Dealership Rating

Everyone at the dealership was very friendly and courteous. My salesman was polite, knowledgeable and helpful More

by Eladich70
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe

Oct 28, 2021

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Oct 28, 2021

Ken Ganley Ford Norton responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 24, 2021

Dealership Rating

Very friendly staff. Made my car selection online and it was super easy when I came in for a test drive More

by jlwagoner
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell

Oct 24, 2021

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford. We appreciate your business and hope to see you again soon!

October 16, 2021

Dealership Rating

Not high pressure. Know their products. Easy process. I have to admit usually found the dentist visit easier than buying a car. But they made it easy here. More

by Gayle
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Fincham

Oct 17, 2021

Ken Ganley Ford Norton responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, Gayle, and we look forward to continuing to serve you in the future!

October 16, 2021

Dealership Rating

Saw the truck I wanted after researching online. The website was descriptive and had actual photos of the truck. They bought my trade in and I left within a few hours with my new truck. More

by JARED-SF
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell , Carly Neubert

Oct 17, 2021

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ken Ganley Ford are glad to have you as a customer.

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