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John Brooks
John Brooks at Nissan of Elk Grove
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John Brooks

Service Advisor

Nissan of Elk Grove

8590 Laguna Grove Drive
Elk Grove, CA 95757

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4.7
80 Reviews

Dealership Experience

20 yrs, 6 mos

Specialties & Trainings

Nissan Bronze Certified

Nissan Award of Excellence Winner

4.7

80 Reviews

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80 Reviews of John Brooks

November 20, 2024

Dealership Rating
Employee Rating

Bought all 5 of my Nissan vehicles and always used their service department of that have excellent customer service. More

by Rudycuasito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Khanh Ho, Peter Phan, Hesam Ghaffari

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Nov 20, 2024

Nissan of Elk Grove responded

Thank you so much for your loyalty and support! We're thrilled to hear that you've purchased five Nissan vehicles with us and have consistently had great experiences with our service department. Your kind words about our customer service mean a lot to us. We look forward to continuing to provide you with excellent care for years to come!

October 27, 2024

Dealership Rating
Employee Rating

We are very satisfied and happy with our sales consultant Mr. Khan Ho. He was very knowledgeable and direct with every question we have that we are pleased with the results. We highly recommend Mr. Khan Ho t More

by Masolkar64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Khanh Ho, Marc Lauture, Kim Gruwell

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Oct 29, 2024

Nissan of Elk Grove responded

Thank you so much for the 5-star review! We are so glad Khanh Ho left such a lasting impression! He really is amazing and we're so fortunate to have him on our team. We look forward to a long-lasting relationship!

October 24, 2024

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Employee Rating

Staff is always efficient, friendly, and ensure all bases are covered. They always remain transparent and helpful which sets them apart from most dealerships! More

by Aïcha Ndiaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Ryan Driebe

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Oct 25, 2024

Nissan of Elk Grove responded

Aïcha, Thank you so much for your kind words! We're thrilled to hear that our team made a positive impression on you. We always strive to provide exceptional service and ensure every detail is taken care of. Your feedback means a lot to us, and we look forward to serving you again in the future!

October 11, 2024

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Employee Rating

Service department has tremendously improved their ability to accept drive up customers. John, Marc and Patrick made me feel like I was part of the Nissan family. Took car of my car as if it was his o More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marc Lauture, Patrick Braxton

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Oct 11, 2024

Nissan of Elk Grove responded

Jose, Thank you so much for your wonderful feedback! We're thrilled to hear that John, Marc, and Patrick provided you with exceptional service. We always aim to treat every vehicle with the utmost care, just like it’s our own. We're glad you noticed the improvements in our drive-up service, and we look forward to continuing to provide you with top-notch care in the future. See you next time, and thank you for choosing Nissan of Elk Grove!

October 05, 2024

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Employee Rating

Service advisor was friendly and informative. He had my vehicle history and made recommendations. Waiting room was full so could be bigger waiting area. More

by captreyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 07, 2024

Nissan of Elk Grove responded

Thank you for your feedback! We're glad to hear that our service advisor was friendly and informative! We appreciate your suggestion regarding the waiting area and will keep it in mind as we work to improve our facility. If there’s anything else we can assist you with, please don’t hesitate to reach out.

October 04, 2024

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Employee Rating

Khan is a great asset for this company. Helpful and respectful, we’re very happy with our purchase. Hands down with khan’s service, he gave me a lot of options to be able to get the best ca More

by Cristophermartin324
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Khanh Ho, Hesam Ghaffari

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Oct 04, 2024

Nissan of Elk Grove responded

Cristopher, Thank you so much for this incredible review! We're thrilled to hear that Khanh provided such helpful and respectful service, and that he was able to guide you in finding the perfect car to fit your budget. Your recommendation to the Elk Grove community means the world to us. If you ever need anything in the future, we’re here for you. Thanks again, and enjoy your new car!

October 01, 2024

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Employee Rating

I have been very pleased with the quality of service. Service department always meets my needs. Everyone is always very polite and delivers on time. More

by Melvs50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Braxton , Franz Henderson

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Oct 02, 2024

Nissan of Elk Grove responded

Thank you so much for the 5-star review and kind words! We are more than happy to be able to assist you with your vehicle and look forward to the next time!

September 20, 2024

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Employee Rating

Very helpful . Gets things completed in a timely manner. Keeps you updated on the progress. More

by Sherylkelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Addison Hussey

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Sep 23, 2024

Nissan of Elk Grove responded

Sheryl, Thank you for the 5-star review! We are so glad you had a quick and efficient visit with us! We appreciate your business and look forward to the next time we can assist you!

August 28, 2024

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Employee Rating

I love nissan of elk grove because the personal is very nice and help full, More

by Cesar garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Braxton, Rebecca Garcia

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Aug 29, 2024

Nissan of Elk Grove responded

Cesar, Thank you so much for taking the time to leave your 5-star review! We are so glad you had a great experience in our service center and with our service team members. Taking amazing care of our clients and their vehicles is our top priority! We look forward to the next time we can assist you.

August 08, 2024

Dealership Rating
Employee Rating

Front counter employees are excellent! Very informative and positive individuals. Big John and Derick are good people. Nissan should be very proud to have them as employees. 👍🏽 More

by Wade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marc Lauture, Derek Ortiz

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Aug 09, 2024

Nissan of Elk Grove responded

Wade, Thank you so much for taking the time to leave your 5-star review! We are so glad our team members have left such a lasting impression. We really are so proud to have such amazing people on our team. We appreciate your business and look forward to the next time we can assist you!

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