Raul Ruiz

Nissan of Elk Grove responded

Thank you for sharing your experience. We are pleased to know our team was able to accommodate your visit and assist you promptly, even without a scheduled appointment. Providing flexible and convenient service is important to us, and we are glad this contributed to a positive experience. We appreciate your feedback and look forward to serving you again in the future!

Nissan of Elk Grove responded

Thank you for your feedback. We’re glad to hear you were promptly greeted and that your service was completed efficiently, allowing you to get back on the road quickly. We appreciate you taking the time to share your experience and look forward to assisting you again.

Nissan of Elk Grove responded

Thank you for your feedback. We’re glad to hear you had a positive experience with our customer service and that you felt well taken care of during your visit. We also appreciate your suggestion regarding additional amenities and snack options, especially during longer wait times. Input like this is helpful as we continue looking for ways to make the overall experience more comfortable and convenient for our customers. We truly appreciate your patience and support and look forward to the next time we can assist you!

Nissan of Elk Grove responded

Thank you for taking the time to share your experience! We’re glad we were ultimately able to identify and address the concern with your Rogue, though we understand your frustration with the number of visits it took to get there. Your feedback is truly valuable, and we will strive to improve our diagnostic process and efficiency moving forward. We appreciate your patience and your trust in us and hope we can continue to be of service to you in the future!

Nissan of Elk Grove responded

Thank you for sharing your experience. We’re sorry for the frustration you encountered regarding the initial repair process and communication. We understand your concerns about confidence in your vehicle and regret that the situation did not meet expectations from the start. We’re glad the issue was ultimately addressed, and we truly appreciate your patience and you giving us the opportunity to make it right. If you have not already, please don't hesitate to get in contact with our service manager, Patrick Braxton, for any current or remaining concerns and/or questions about your service, we would love to help!

Nissan of Elk Grove responded

Thank you for sharing your experience. We’re glad Raul kept you informed throughout your visit and took the time to walk you through the details so everything was easy to understand, including the wiper system. He really provides the kind of high level service we strive to deliver and we're happy you felt supported. We look forward to assisting you again when you’re in for your next service!

Nissan of Elk Grove responded

Thank you for sharing your experience. We’re glad to hear our team provided professional service, kept you well informed throughout the process, and completed your vehicle repairs in a timely manner. We appreciate your feedback and look forward to assisting you again in the future.

Nissan of Elk Grove responded

Thanks for sharing your feedback. We’re glad to hear you had a positive experience with John Brooks and that he made your visit a little more enjoyable, while taking good care of your service needs. We always stive to provide personable and welcoming interactions and we're happy to hear you received just that. We appreciate you choosing us and look forward to seeing you again.