Jeff Stoughton

Nissan of Elk Grove responded

Thank you for your feedback. We’re glad to hear you had a positive experience with our customer service and that you felt well taken care of during your visit. We also appreciate your suggestion regarding additional amenities and snack options, especially during longer wait times. Input like this is helpful as we continue looking for ways to make the overall experience more comfortable and convenient for our customers. We truly appreciate your patience and support and look forward to the next time we can assist you!

Nissan of Elk Grove responded

Thank you for sharing your experience! We’re glad to hear you had such a positive experience with our team and truly appreciate your recommendation. Providing reliable, high-quality service across all needs is always our goal, and it’s great to know we delivered that for you. We look forward to assisting you again in the future.

Nissan of Elk Grove responded

Thank you for the 5-stars! It’s wonderful to know our team made the experience smooth and reassuring by keeping you updated every step of the way. Providing attentive, transparent care for both our guests and their vehicles is always our priority. We appreciate you for choosing us, we'll be here to welcome you back in the future whenever you need us!

Nissan of Elk Grove responded

Thank you for the 5-star review! We’re delighted to hear that your recent visit was one of your best with us and that the service left such a positive impression. We truly appreciate you giving us another chance and we look forward to welcoming you back again soon!

Nissan of Elk Grove responded

Thank you for sharing your experience. We’re glad to hear our team provided professional service, kept you well informed throughout the process, and completed your vehicle repairs in a timely manner. We appreciate your feedback and look forward to assisting you again in the future.

Nissan of Elk Grove responded

Thanks for sharing your feedback. We’re glad to hear you had a positive experience with John Brooks and that he made your visit a little more enjoyable, while taking good care of your service needs. We always stive to provide personable and welcoming interactions and we're happy to hear you received just that. We appreciate you choosing us and look forward to seeing you again.

Nissan of Elk Grove responded

Thank you for your continued loyalty! We’re glad to hear you’ve consistently had positive experiences with our staff and feel well taken care of during your visits. It means a lot to know you will continue to trust us with your vehicle, and we truly appreciate your support! We'll be here to welcome you back in the future whenever you need us.

Nissan of Elk Grove responded

Thank you for sharing your honest feedback. We’re sorry to hear that your experience did not meet your expectations, particularly regarding the resolution process and communication during your visit. We understand how important it is to feel confident that repairs are fully completed and properly verified before a vehicle is returned. We appreciate you bringing this to our attention and we would love to see if we can make this right. If you have not already, please don't hesitate to get in contact with our service manager, Patrick Braxton, for any current or lasting concerns and/or questions about your service.

Nissan of Elk Grove responded

We are glad we could provide a great experience for you! We're really glad you felt comfortable and that everything was explained clearly. It’s important to us that you feel heard, and we’re always happy to answer any questions you have. We appreciate you coming in and hope we can continue that kind of service for you!

Nissan of Elk Grove responded

Your 5-star review means a lot to the team and we are so glad that you left your visit feeling supported and well taken care of! We always aim to provide high-level service and it's great to know our team continues to deliver just that. We'll be here to welcome you back in the future whenever you need us!