John Brooks | Page 12

Nissan of Elk Grove responded

We are sorry to hear about your experience and would like to speak with you to learn more. Please email us your preferred contact number and a member of our management team will give you a call. Email - social@drivefamilyfirst.com

Nissan of Elk Grove responded

Hi josemanzo, we’re very sorry to hear about your experience. What you described is extremely concerning - loose lug nuts are a serious safety issue, and this is absolutely not acceptable. We also apologize for the excessive wait time for what should have been a routine oil change. We understand how frustrating and disappointing that must have been. We take feedback like this very seriously and will be using it to reinforce our quality control processes.

Nissan of Elk Grove responded

Hi junevan, thank you for your feedback—we’re glad to hear you found the dealership overall to be fair and had a positive impression in that regard. We’re sorry to hear that your experience with our customer service, particularly with John, did not meet expectations. Even during busy times, we expect our team to provide attentive and professional service to every customer. We appreciate you bringing this to our attention and will be addressing it internally to ensure a better experience moving forward.

Nissan of Elk Grove responded

Thank you for sharing your kind feedback! We're glad Antonio made such a great impression and it’s wonderful to hear that you consistently feel valued during your visits—that’s exactly the experience we strive to provide. We'll be here to welcome you back in the future whenever you need us!

Nissan of Elk Grove responded

Thank you for the 5-star review! We’re glad to hear your service experience went smoothly and it’s great to know John and Rebecca provided efficient, attentive support for you and your vehicle. We'll be here to welcome you back in the future whenever you need us!

Nissan of Elk Grove responded

Thank you for the kind words! We're proud to hear Jeff was able to deliver high-level service and that you were given transparent communication throughout the whole process. We truly appreciate your trust and support!

Nissan of Elk Grove responded

Thank you for sharing your experience! We’re glad you enjoyed your visit and it’s great to hear John was able to assist you and make your time with us even better. We appreciate your kind words and we'll be here to welcome you back in the future whenever you need us!

Nissan of Elk Grove responded

Thank you for your honest review! We’re glad to hear your initial experience went well, but we’re sincerely sorry your recent visit didn’t meet the same standard. We understand how important flexibility can be when making a purchase, and we regret that we weren’t able to meet your expectations this time. We're always looking for ways to improve our service, so please don't hesitate to reach out to management for any lasting concerns you may have. We truly value your feedback and would welcome any opportunity to win your trust again in the future!

Nissan of Elk Grove responded

Thank you for your continued support! It means a lot to hear that your experiences with us have been consistently positive, and we're proud to hear that the team continues to strive to provide a welcoming and supportive environment. We truly appreciate your trust and look forward to the next time we can assist you!

Nissan of Elk Grove responded

Thank you for sharing your experience and for your patience throughout the process. We’re glad our team was able to see things through and ensure your repairs were handled properly and covered by warranty. Your trust means a lot to us, and we’re always here to help keep your vehicles running smoothly.