John Boyer
John Boyer at Toyota of Scranton
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John Boyer

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.7
20 Reviews
4.7

20 Reviews

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20 Reviews of John Boyer

December 09, 2024

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Employee Rating

I drove through a high snow bank that tore a cover shield partially off under the car. My service rep Joe, got us right in and didn’t charge for the temporary repair. Amazing to see there are still businesse More

by Safetyg
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Higgins, Chelsea Zongilla

Dec 10, 2024

Toyota of Scranton responded

Safetyg, Thank you for sharing your experience! We're so glad Joe was able to assist you quickly and provide the temporary repair you needed. We pride ourselves on doing the right thing for our guests and making sure they feel taken care of. Your kind words mean a lot to us, and we’re always here if you need anything in the future! Warm regards, The Service Team Toyota of Scranton

October 22, 2024

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Overall excellent. Sales and service are superb. Toyota of Scranton seems to be a well oiled machine. More

by JIMCANUCK
Service Price Transparency
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Recommend Dealer
Yes
Oct 22, 2024

Toyota of Scranton responded

JIMCANUCK, Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience with both our sales and service teams. Your kind words about Toyota of Scranton being a 'well-oiled machine' mean a lot to us, and we're proud to deliver the level of service you deserve. We look forward to continuing to serve you in the future! Warm regards, The Toyota of Scranton Team

October 11, 2024

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Went in for a recall, the staff that I worked with were extremely friendly and helpful . More

by Nighthawk
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Recommend Dealer
Yes
Oct 11, 2024

Toyota of Scranton responded

Nighthawk, Thank you for sharing your experience with us! We're glad to hear that our team was friendly and helpful during your recent visit for a recall. Providing exceptional service is always our goal, and it's great to know we were able to deliver that for you. If you need anything else or have any questions, feel free to reach out. We appreciate your trust in us and look forward to serving you again in the future! Take care, Service Team Toyota of Scranton

October 01, 2024

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Excellent service as always; great place to go and love the food vouchers, thank you thank you More

by Scottl
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2024

Toyota of Scranton responded

Scottl Scottl, Thank you for your wonderful review! We're delighted to hear that you consistently receive excellent service and enjoy your visits to our dealership. We're also glad you appreciate the food vouchers! Your satisfaction is our top priority, and we look forward to welcoming you back soon. If there's anything else we can do for you, please let us know! Best, Mary Jo Preno VP of Guest Experience Toyota of Scranton

September 09, 2024

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Lies about service, poor job on inspection. The customer service is bad, unprofessional environment terrible at vehicle service. More

by Gabriel Molinaro
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Donald Seiwell

Sep 10, 2024

Toyota of Scranton responded

Gabriel Molinaro, Thank you for your feedback. We’re genuinely sorry to hear about your experience and the issues you’ve encountered. This is not the level of service we strive to provide. We take your concerns seriously and would like to address them directly. Please reach out to us at your earliest convenience so we can discuss the specifics. Your satisfaction is important to us, and we make every effort to work with our customers in order to reach a resolution. Regards, The Toyota of Scranton Team

September 04, 2024

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I always receive great service at Toyota of Scranton. I feel they really look out for me. More

by DOUGHERTYED
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Corey Boynton, Frank Vieira

Sep 04, 2024

Toyota of Scranton responded

HI Ed, Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you consistently receive great service at Toyota of Scranton and that you feel well taken care of. Our team is dedicated to ensuring every customer has an exceptional experience, and it's wonderful to know that our efforts are making a difference for you. We truly appreciate your trust and loyalty. If there's anything more we can do for you, please don't hesitate to reach out! Warm regards, The Toyota of Scranton Team

August 29, 2024

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Great customer service ! John is awesome! He is very knowledgeable, friendly, and professional ! He is my preferred person of contact . More

by JLMURPHY610
Service Price Transparency
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Recommend Dealer
Yes
Aug 29, 2024

Toyota of Scranton responded

JLMURPHY610, Thank you so much for your kind words! We're thrilled to hear about your positive experience with John. He's indeed a valuable member of our team, and we're glad to know he provided you with knowledgeable, friendly, and professional service. We appreciate your trust in us and look forward to serving you again soon! Warm regards, The Service Team Toyota of Scranton

August 19, 2024

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They Explain everything, very helpful all of them, and took care of me ,thank you Toyota More

by BASZIKA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Jones, Alan Aimer, james Brown , All who help and take care of me was excellent

Aug 19, 2024

Toyota of Scranton responded

BASZIKA1, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our team at Toyota of Scranton. It’s our goal to ensure that every customer feels informed, supported, and well taken care of, so your feedback means a lot to us. We’re grateful for the opportunity to assist you and look forward to serving you again in the future. If there’s anything else we can do for you, please don’t hesitate to reach out. Thank you for choosing Toyota of Scranton! Best regards, The Guest Experience Team Toyota of Scranton

August 14, 2024

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I was dealing with John Boyer and he was great,helped with all the problems I had More

by NGALLAGHER176
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Jones

Aug 15, 2024

Toyota of Scranton responded

NGALLAGHER176, Thank you for your kind words! We’re thrilled to hear that John Boyer provided you with great service and helped resolve all the issues you were facing. It’s always our goal to make sure our customers feel supported and well taken care of. If you ever need anything else, please don’t hesitate to reach out. We appreciate your trust in us and look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

July 02, 2024

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Employee Rating

Always a great experience. They are very accommodating. They are also very helpful with any questions or concerns. More

by Thomas D
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Stahl, Ebrahin Evertsz

Jul 03, 2024

Toyota of Scranton responded

Thomas D, experience with us and find our team accommodating and helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further questions or concerns, please don't hesitate to reach out. We look forward to serving you again in the future! Warm regards, The Customer Experience Team Toyota of Scranton

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