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John Boyer
John Boyer at Toyota of Scranton

John Boyer

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.6
23 Reviews
4.6

23 Reviews

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23 Reviews of John Boyer

June 11, 2025

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Employee Rating

Each and every staff member was very friendly, kind and helpful !! The service center and dealership is very organized and very clean! The lounge area to wait while your service is being completed is comf More

by CAGE308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Aimer, Kacie Kuchinskas

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Jun 11, 2025

Toyota of Scranton responded

CAGE308, Thank you so much for the wonderful feedback! We're thrilled to hear that our team made you feel welcomed and that you enjoyed the clean, organized atmosphere. It’s great to know the lounge and café added to your comfort—and we’re glad you enjoyed the food voucher too! We truly appreciate your kind words and look forward to your next visit! Warm regards, The Customer Experience Team Toyota of Scranton

February 10, 2025

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Employee Rating

Great place to do Business Professional Staff and Excellent Customer Service would love to Go Back Again More

by FUEL309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Jones, Alan Aimer, David Grieco, james Brown, Matthew Hedden, Jon Higgins

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Feb 11, 2025

Toyota of Scranton responded

FUEL309, Thank you for your wonderful feedback! We're glad you had a great experience with our professional team and excellent customer service. We truly appreciate your support and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

February 09, 2025

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I'm amazed at the cleanliness of the facility and the friendliness of the staff! Excellent service! More

by GLASY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Higgins

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Feb 09, 2025

Toyota of Scranton responded

Thank you for your kind words, Glasy! We're thrilled to hear you were impressed with our clean facility and friendly team. Providing excellent service is our top priority, and we're glad we could deliver that for you. We appreciate your support and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

December 09, 2024

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Employee Rating

I drove through a high snow bank that tore a cover shield partially off under the car. My service rep Joe, got us right in and didn’t charge for the temporary repair. Amazing to see there are still businesse More

by Safetyg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Higgins , Chelsea Zongilla

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Dec 10, 2024

Toyota of Scranton responded

Safetyg, Thank you for sharing your experience! We're so glad Joe was able to assist you quickly and provide the temporary repair you needed. We pride ourselves on doing the right thing for our guests and making sure they feel taken care of. Your kind words mean a lot to us, and we’re always here if you need anything in the future! Warm regards, The Service Team Toyota of Scranton

October 22, 2024

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Overall excellent. Sales and service are superb. Toyota of Scranton seems to be a well oiled machine. More

by JIMCANUCK
Service Price Transparency
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Recommend Dealer
Yes
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Oct 22, 2024

Toyota of Scranton responded

JIMCANUCK, Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience with both our sales and service teams. Your kind words about Toyota of Scranton being a 'well-oiled machine' mean a lot to us, and we're proud to deliver the level of service you deserve. We look forward to continuing to serve you in the future! Warm regards, The Toyota of Scranton Team

October 11, 2024

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Went in for a recall, the staff that I worked with were extremely friendly and helpful . More

by Nighthawk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Kirkpatrick, Jon Higgins, Jason Paligiamo , Daniel Seijas, Bernadine Welcome, Chelsea Zongilla

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Oct 11, 2024

Toyota of Scranton responded

Nighthawk, Thank you for sharing your experience with us! We're glad to hear that our team was friendly and helpful during your recent visit for a recall. Providing exceptional service is always our goal, and it's great to know we were able to deliver that for you. If you need anything else or have any questions, feel free to reach out. We appreciate your trust in us and look forward to serving you again in the future! Take care, Service Team Toyota of Scranton

October 01, 2024

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Excellent service as always; great place to go and love the food vouchers, thank you thank you More

by Scottl
Service Price Transparency
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Recommend Dealer
Yes
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Oct 02, 2024

Toyota of Scranton responded

Scottl Scottl, Thank you for your wonderful review! We're delighted to hear that you consistently receive excellent service and enjoy your visits to our dealership. We're also glad you appreciate the food vouchers! Your satisfaction is our top priority, and we look forward to welcoming you back soon. If there's anything else we can do for you, please let us know! Best, Mary Jo Preno VP of Guest Experience Toyota of Scranton

September 09, 2024

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Lies about service, poor job on inspection. The customer service is bad, unprofessional environment terrible at vehicle service. More

by Gabriel Molinaro
Service Price Transparency
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Donald Seiwell

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Sep 10, 2024

Toyota of Scranton responded

Gabriel Molinaro, Thank you for your feedback. We’re genuinely sorry to hear about your experience and the issues you’ve encountered. This is not the level of service we strive to provide. We take your concerns seriously and would like to address them directly. Please reach out to us at your earliest convenience so we can discuss the specifics. Your satisfaction is important to us, and we make every effort to work with our customers in order to reach a resolution. Regards, The Toyota of Scranton Team

September 04, 2024

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I always receive great service at Toyota of Scranton. I feel they really look out for me. More

by DOUGHERTYED
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Corey Boynton, Frank Vieira

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Sep 04, 2024

Toyota of Scranton responded

HI Ed, Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you consistently receive great service at Toyota of Scranton and that you feel well taken care of. Our team is dedicated to ensuring every customer has an exceptional experience, and it's wonderful to know that our efforts are making a difference for you. We truly appreciate your trust and loyalty. If there's anything more we can do for you, please don't hesitate to reach out! Warm regards, The Toyota of Scranton Team

August 29, 2024

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Employee Rating

Great customer service ! John is awesome! He is very knowledgeable, friendly, and professional ! He is my preferred person of contact . More

by JLMURPHY610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 29, 2024

Toyota of Scranton responded

JLMURPHY610, Thank you so much for your kind words! We're thrilled to hear about your positive experience with John. He's indeed a valuable member of our team, and we're glad to know he provided you with knowledgeable, friendly, and professional service. We appreciate your trust in us and look forward to serving you again soon! Warm regards, The Service Team Toyota of Scranton

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