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james Brown
james Brown at Toyota of Scranton

james Brown

Detail Manager

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.6
116 Reviews
4.6

116 Reviews

Write a Review

116 Reviews of james Brown

October 14, 2026

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Employee Rating

Very polite and she kept me updated on my car. I would recommend Toyota to my family More

by KATNEL1713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair, Kacie Greico, David Grieco, John Boyer, Jon Higgins, Matthew Edwards, Josiah Gatewood, Sierra Darlington, Ashyia Blakey

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Oct 16, 2026

Toyota of Scranton responded

Thank you for the wonderful review! We're so glad to hear that our team provided attentive care and kept you informed throughout your visit. Your willingness to recommend Toyota of Scranton to your family means so much to us. We truly appreciate your trust and support! With Appreciation, The Toyota of Scranton Team

July 07, 2026

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Employee Rating

It is very professional and the staff were great. ..my wife and I were treated to bottle water and were sat on a buitiful sofa till the car was ready.....I felt like I was in Manhattan new york....tha More

by GUMP33073
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Marco Valenti, Tom Kirkpatrick, Richard LaRussa, David Grieco, Jon Higgins, Matthew Edwards, Josiah Gatewood

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Jul 07, 2026

Toyota of Scranton responded

Hi GUMP33073, Thank you for your wonderful review! We’re delighted to hear that you and your wife felt so well taken care of during your visit. Creating a comfortable, welcoming environment is just as important to us as providing professional service, so it’s great to know the refreshments, waiting area, and our team helped make your experience memorable. Your comparison to Manhattan certainly made us smile! We truly appreciate your kind words and look forward to welcoming you both back to Toyota of Scranton in the future. Warm regards, The Toyota of Scranton Team

July 06, 2026

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A one, fast curtiest service , always readily acceptable, easy to deal with, hassle-free.the best around More

by weinperl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Strouse, Jim Forti, Ashyia Blakey, Alayna Harding

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Jul 07, 2026

Toyota of Scranton responded

weinperl, Thank you for the fantastic review! We're thrilled to hear you consistently receive fast, courteous, and hassle-free service from our team. Knowing you find us easy to work with and consider us the best around is truly the highest compliment. We sincerely appreciate your support and look forward to providing the same great experience every time you visit! Warm regards, The Toyota of Scranton Team

May 25, 2026

Dealership Rating
Employee Rating

Customer service is awesome! Thank you for your service and taking utmost care in my Toyota Tacoma! See ya again soon 😊 More

by LFERRY21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kacie Greico, John Boyer, Matthew Edwards, Josiah Gatewood, Sierra Darlington, Ashyia Blakey

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May 26, 2026

Toyota of Scranton responded

LFERRY21, Thank you for the wonderful review! We're delighted to hear that you had an awesome customer service experience. Taking great care of your Toyota Tacoma is important to us, and we're grateful for the trust you place in our team. We appreciate your kind words and look forward to seeing you again soon. Safe travels until then! Take care, ~The Service Team Toyota of Scranton

April 23, 2026

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All around wonderful experience. David was great to deal with and answered all questions and concerns More

by JTROVITCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kacie Greico, Tom Kirkpatrick, David Grieco

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Apr 24, 2026

Toyota of Scranton responded

JTROVITCH, Thank you for the kind words! We’re so glad to hear you had an all-around wonderful experience with us. It’s great to know David took excellent care of you and was able to answer all of your questions and concerns. We truly appreciate your support and thank you for choosing Toyota of Scranton! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

March 18, 2026

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No matter where I am in the world, I’ll always choose Scranton Toyota. Their customer service is incredible, and their communication is outstanding. More

by Sheila91
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Boyer, Hailee Politz, Justyn Richards, Ashyia Blakey , Katherine Robels

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Mar 18, 2026

Toyota of Scranton responded

Sheila91, Thank you so much for your incredible loyalty—it truly means the world to us! No matter where you are, knowing you would still choose Toyota of Scranton says everything about the trust you’ve placed in our team. We’re so glad our customer service and communication have made a lasting impression. That’s exactly what we strive for every day. We sincerely appreciate you and look forward to continuing to take great care of you whenever you need us! Warm regards, MJ Preno Vice President of Guest Experience

January 01, 2026

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The sales person Jonathan was absolutely amazing! The pre-owned Highlander was serviced wonderful! Thanks More

by KFLONGO91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Hedden, Jonathan Kreinberg

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Jan 02, 2026

Toyota of Scranton responded

KFLONGO91, Thank you for taking the time to share your experience. We’re so happy to hear that Jonathan made your visit a great one and that your pre-owned Highlander was serviced thoroughly and ready to go. We truly appreciate your trust in Toyota of Scranton and hope you enjoy every mile ahead. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

November 27, 2025

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Very helpful and friendly! Well spoken and highly informative! A valued member of your team for sure More

by SCHWING1973
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 27, 2025

Toyota of Scranton responded

SCHWING1973, Thank you so much for sharing your feedback! We’re thrilled to hear your experience was so positive. It’s wonderful to know our team member was helpful, friendly, and able to provide the information you needed. We truly appreciate your kind words — they are a valued part of our team, and we’ll be sure to pass this along. We look forward to welcoming you back next time! Warm regards, ~The Toyota of Scranton Team

November 08, 2025

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Employee Rating

Polite and caring service with knowledgeable staff in a timely manner dedicated staff and punctual More

by NAJMA_KASHIF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kacie Greico, John Boyer, Matthew Edwards, Josiah Gatewood, Sierra Darlington, Ashyia Blakey

Print
Nov 09, 2025

Toyota of Scranton responded

NAJMA_KASHIF, Thank you so much for sharing your experience with us! We’re glad to hear you found our team polite, caring, and knowledgeable — and that your service was completed in a timely manner. We truly appreciate your feedback and look forward to assisting you again in the future. 😊 -Team Toyota of Scranton

September 17, 2025

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Employee Rating

Giving Toyota of Scranton one star, because it is the lowest, is six stars too many! That should tell you all. More

by FITER2242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mary Jo Preno, Jammie Marcen

Print
Sep 19, 2025

Toyota of Scranton responded

Hi FITER2242, Thank you for speaking with me on Wednesday. I appreciate you taking the time to explain your thoughts on the recent situation. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

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