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Joe Izzi
Joe Izzi at BMW of West Chester
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Joe Izzi

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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5.0
64 Reviews
5.0

64 Reviews

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64 Reviews of Joe Izzi

March 29, 2025

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Employee Rating

Joe is a fantastic and very responsible service advisor…Ge tried to understand the problem and work with you to resolve issues on the car More

by whizkid700
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Recommend Dealer
Yes
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March 27, 2025

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Good customer service Friendly people. Car was clean. Communication was good. I am very satisfied. More

by JNH0
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Yes
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Mar 27, 2025

BMW of West Chester responded

We are delighted to hear that you experienced good customer service and found our team to be friendly. It is great to know that the car was clean, and communication met your expectations. We are thrilled you were satisfied with your visit, and we are looking forward to seeing you again here at BMW of West Chester!

March 25, 2025

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Quick service, it was nice I could bring it in on a Saturday & get a loaner car for the day More

by janet.bushick
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Recommend Dealer
Yes
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Mar 25, 2025

BMW of West Chester responded

We are thrilled to hear that you appreciated our quick service and the convenience of bringing your car in on a Saturday. Providing a loaner car for the day is just one of the ways we strive to make your experience as smooth and hassle-free as possible. We look forward to serving you again and thank you for choosing BMW of West Chester!

March 24, 2025

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Everyone was so hopefully and friendly . I will and have recommended friends and family .I had great service. More

by Msano
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Mahoney, Wilmer Rodriguez, Scott Gately, Melissa Gibson, Bill Cosenza, Frank Adinolfi, Joseph Fritz, Anthony Blubello

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Mar 24, 2025

BMW of West Chester responded

We are thrilled to hear that you had a positive experience with us. Our team strives to provide friendly and helpful service to all our customers, and it is wonderful to know that we met your expectations. Thank you for choosing BMW of West Chester!

March 21, 2025

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Great service and convenient. Had loaner car ready when I got there. So I could be on my way in no time More

by ETSMITH247
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Recommend Dealer
Yes
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Mar 21, 2025

BMW of West Chester responded

We are delighted to hear that you found our service great and convenient. It is fantastic that we had a loaner car ready for you, allowing you to be on your way quickly. Thank you for choosing BMW of West Chester!

February 28, 2025

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BMW of West Chester never disappoints when it comes to service, and sales. I will continue to patronize this establishment. More

by RIXRIDE
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Mahoney, Wilmer Rodriguez , Jacob Zimmerman

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Mar 03, 2025

BMW of West Chester responded

We are thrilled to hear that BMW of West Chester consistently meets your expectations in both service and sales. Your continued patronage means a lot to us, and we are committed to maintaining the high standards that keep you coming back. Thank you from everyone here and we look forward to seeing you again!

February 26, 2025

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I had a problem with my brand new car 8 days into ownership. Took it back to dealer and they had the car for a month. They gave me a loaner car for the whole time they had my new car. As it turned More

by docklevi
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wilmer Rodriguez, Scott Gately

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Mar 03, 2025

BMW of West Chester responded

We are sorry to hear about the initial issue with your new car, but we are glad that our team, especially Scott, was able to resolve it for you. It is great to know that the loaner car helped during the repair period and that our efforts to find the part quickly made a positive impact. We appreciate the loyalty and look forward to your next visit. Thank you from all of us here at BMW of West Chester!

February 22, 2025

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Joe iezzi in service was excellent in handling my issues. Professional and honest. I’m done More

by APINNIE
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Recommend Dealer
Yes
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Mar 03, 2025

BMW of West Chester responded

We are delighted to hear that Joe Izzi provided you with excellent service by handling your issues professionally and honestly. We are pleased we met your expectations; thank you from everyone here at BMW of West Chester!

February 21, 2025

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Employee Rating

This dealership was very accommodating and helpful with a number of issues I had with my x5 purchase. More

by gordel2707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Mahoney, Wilmer Rodriguez, Heather Deritis, Jayson Kirk

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Mar 03, 2025

BMW of West Chester responded

We are glad to hear that our team was able to accommodate and assist you with the issues you encountered with your X5 purchase. If you have any further questions or need additional assistance, please don't hesitate to reach out. Thank you from everyone here at BMW of West Chester!

February 15, 2025

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Employee Rating

Didn’t care for her customer skills at all. I don’t know why she was assigned but previously I had Joe and he was great very focused and helpful. More

by highheelsmancini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

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Feb 19, 2025

BMW of West Chester responded

We are sorry to hear that your recent experience did not meet your expectations. We understand how important excellent customer service is, and we apologize for any inconvenience caused. We are glad to hear that Joe provided you with focused and helpful service in the past. We will be sure to mark your preferred advisor for any future service appointments. Thank you from everyone here at BMW of West Chester!

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