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Joe Izzi
Joe Izzi at BMW of West Chester
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Joe Izzi

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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5.0
57 Reviews
5.0

57 Reviews

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57 Reviews of Joe Izzi

February 22, 2025

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Joe iezzi in service was excellent in handling my issues. Professional and honest. I’m done More

by APINNIE
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Recommend Dealer
Yes
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February 21, 2025

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This dealership was very accommodating and helpful with a number of issues I had with my x5 purchase. More

by gordel2707
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Mahoney, Wilmer Rodriguez, Heather Deritis, Jayson Kirk

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February 15, 2025

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Didn’t care for her customer skills at all. I don’t know why she was assigned but previously I had Joe and he was great very focused and helpful. More

by highheelsmancini
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

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Feb 19, 2025

BMW of West Chester responded

We are sorry to hear that your recent experience did not meet your expectations. We understand how important excellent customer service is, and we apologize for any inconvenience caused. We are glad to hear that Joe provided you with focused and helpful service in the past. We will be sure to mark your preferred advisor for any future service appointments. Thank you from everyone here at BMW of West Chester!

February 15, 2025

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I have bought and leased BMWs from this dealership for many years. Justice Mogano helped me over the years, making sales and trade-in a smooth and easy process! Very professional, friendly, knowledgeable! More

by Annette.Sexton
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justice Mogano

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Feb 19, 2025

BMW of West Chester responded

We are delighted to hear that Justice Mogano has consistently provided you with professional, friendly, and knowledgeable service over the years. It is wonderful to know that he has made your sales and trade-in processes smooth and easy. Thank you from everyone here at BMW of West Chester!

February 06, 2025

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Service team supported all the needed . Provided Uber ride I home . Timely check out. Great team More

by MGYANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson, Frank Adinolfi, Joseph Fritz, Caroline Combs, Heather Deritis

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Feb 06, 2025

BMW of West Chester responded

We are glad to hear that our service team was able to support all your needs and provide an Uber ride home. It's great to know that your check-out process was timely and that you found our team to be great. Many thanks from all of us here at BMW of West Chester!

February 03, 2025

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Service’s preformed were new tires balanced and alignment done. Front and rear brakes changed. Leaking water pump replacement. No shaking or alignment problems. New brakes are good. Only problem tire pressur More

by STRAN4
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Recommend Dealer
Yes
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Feb 06, 2025

BMW of West Chester responded

We are glad to hear that the new tires, alignment, and brake changes have resolved the issues with no shaking or alignment problems. We apologize for the low tire pressure, but we are happy it was an easy fix. We understand that the services can be pricey, and we appreciate your recommendation to friends. Many thanks from everyone here at BMW of West Chester!

February 03, 2025

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Problem was solved the next day plus air added to tires and coolant topped off in addition More

by RAFRONDTI
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Recommend Dealer
Yes
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Feb 06, 2025

BMW of West Chester responded

We are glad to hear that your problem was resolved promptly and that we could take care of additional services like adding air to your tires and topping off the coolant. Many thanks from everyone here at BMW of West Chester!

February 03, 2025

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Something is always wrong with my car, I only drive it to work and back, and it's turned out to be a 🍋. BMW at West Chester has tried to help as much as they could, they offer expert services and support, I More

by ALFEIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson, Bill Cosenza, Frank Adinolfi, Joseph Fritz, Caroline Combs, Heather Deritis

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Feb 06, 2025

BMW of West Chester responded

Thank you for your feedback! We are sorry to hear about the issues you've been experiencing with your car. It's frustrating when a vehicle does not meet expectations, especially when it's primarily used for commuting. We are glad to know that our team at BMW of West Chester has been able to provide expert services and support. If there's anything else we can do to assist you, please do not hesitate to reach out. Thank you from everyone here at BMW of West Chester!

January 31, 2025

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Employee Rating

everyone in service was friendly and helpful. They made it easy for drop off and pick up a more very accommodating and flexible to my schedule and needs. More

by hansondj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 06, 2025

BMW of West Chester responded

We're thrilled to hear that our service team was friendly and helpful. It's great to know that the drop-off and pick-up process was easy and that we could accommodate your schedule and needs. Thank you from everyone here at BMW of West Chester!

January 27, 2025

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Employee Rating

The sales department at BMW of West Chester always works to find us the best possible deal. Our Salesman Ralph and the Sales Manager Wilmer along with F&I Jay are always kind and considerate. Two thumbs up! More

by aeaglesjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wilmer Rodriguez, Ralph Nofsinger, Jayson Kirk

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Jan 29, 2025

BMW of West Chester responded

We're thrilled to hear that you found our team to be kind and considerate during your sales visit. We always strive to create a welcoming and supportive environment for everyone. Many thanks from everyone here at BMW of West Chester!

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