Jesse Martins | Page 18

Greenway Kia West responded

Hi Joanne, Thank you so much for your kind words! We’re glad your vehicle made it to Greenway Kia West and that Jesse provided great service throughout your repair process. Our team is dedicated to making repairs as smooth and timely as possible for all our customers in Clermont and Central Florida. If you ever need assistance again, Jesse and the rest of our team are always here to help. Thank you for trusting Greenway Kia West! —Your Greenway Kia West Team

Greenway Kia West responded

Hi JWFENNELL60, Thank you for sharing your feedback. We’re very sorry to hear about your concerns with your recent purchases and your service experience. It’s our goal to provide honest and thorough service to every customer, and we apologize if we did not meet those expectations. We would appreciate the opportunity to discuss this with you directly so we can address your concerns and see how we can make things right. Please reach out to our management team at your earliest convenience. Thank you for bringing this to our attention. —The Greenway Kia West Team

Greenway Kia West responded

Thank you for your review, Matty! We’re glad Jesse and our Greenway Kia West service team made your recall service quick and easy. Friendly, efficient Kia care and prompt handling of recall notices are what we strive for. We appreciate your business and look forward to helping you with any future maintenance needs! – Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Kiferg, Thank you for your feedback and for recognizing Jesse’s awesome service—we’ll be sure to share your kind words with him. We’re sorry to hear that the repair took longer than expected and that you felt the cost was too high. Your input is important to us, and we’re always working to improve our processes and pricing transparency. If you’d like to discuss your experience further, please don’t hesitate to reach out. We appreciate you choosing Greenway Kia West and are proud to serve the Clermont and Central Florida community. —Your Greenway Kia West Team

Greenway Kia West responded

Hi, Thank you so much for your great review and for trusting Greenway Kia West with your vehicle service! We’re delighted to hear that Jessie was able to assist you and that you always choose our dealership for your service needs. We look forward to seeing you again on your next visit and are committed to providing you with excellent care every time. Thank you again for your loyalty to Greenway Kia West! Best regards, Mark Foster markfoster@greenwayauto.com

Greenway Kia West responded

Carrie, thank you for your thoughtful feedback! We’re happy to hear Tony consistently goes above and beyond to ensure you get the best service and value. We’ll also share your appreciation with our technicians who help keep your vehicle running strong. We truly value your trust in the Greenway Kia West service team. – Mark Foster, Service Manager | markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for your feedback and 4-star review, Oscar. We're glad to hear that scheduling service around your work schedule has been easy and convenient—that’s something we work hard to provide. However, we sincerely apologize that your vehicle hasn’t always been returned as clean as it should be. That’s not the experience we aim for, and we appreciate you bringing it to our attention. We'll be sure to share this with our team and work on improving this going forward. We value your business and hope to earn that fifth star on your next visit. —Greenway Kia West Team

Greenway Kia West responded

Thank you so much for the amazing 5-star review, Vanessa! We’re honored to have earned your trust time and time again—five Kias is incredible! It means the world to us that you continue to choose Greenway Kia West for your vehicle needs. From our knowledgeable and helpful team to our quick and easy service, we're here to make every visit a great one. We truly appreciate your loyalty and look forward to being here for Kia #6! —Greenway Kia West Team

Greenway Kia West responded

Thank you so much for the 5-star review, Farida! We’re so glad to hear you had a smooth and positive experience with our helpful service team at Greenway Kia West. Your recommendation means the world to us, and we’re always here to provide the same great service whenever you need us. See you next time! —Greenway Kia West Service Team

Greenway Kia West responded

Thank you for the 5-star review, Althea! We're so glad to hear that Jesse kept you informed during your visit and took the time to explain everything clearly—including what to expect next time. At Greenway Kia West, we believe great service means great communication, and it’s wonderful to know Jesse delivered just that. We look forward to seeing you again on your next visit! —Greenway Kia West Service Team