Jesse Martins | Page 19

Greenway Kia West responded

Hi dpn4sure, We’re deeply sorry to hear about the issues with your car and your experience at Kia West. Our Service Manager, Mark Foster, would like to personally look into this matter to ensure it’s resolved. Could you please share more details by emailing markfoster@greenwayauto.com or calling [insert phone number if available]? We value your feedback and are committed to making this right for you. Thank you for bringing this to our attention. Best regards, The Kia West Team

Greenway Kia West responded

Hi Dvsyvonne, We’re truly sorry to hear about your experience at Kia West and the issues with the survey offer and wait time. Our Service Manager, Mark Foster, wants to make this right for you. Could you please share more details by emailing markfoster@greenwayauto.com or calling [insert phone number if available]? We value your feedback and are committed to improving your experience. Thank you for letting us know. Best regards, The Kia West Team

Greenway Kia West responded

Hi, Thank you so much for your excellent review and for choosing Greenway Kia West! We’re delighted to hear that you consistently receive excellent customer service and enjoy our clean, comfortable service lounge area. Jesse Martins and our entire team appreciate your loyalty and kind words. At Greenway Kia West, we strive to create a welcoming environment and provide top-quality service every time you visit. We look forward to seeing you again and are always here for your automotive needs. Thank you for being a valued customer! Best regards, Anas Lazaar anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi, I’m very sorry to hear about your recent experience at Greenway Kia West. Waiting more than five hours for service and feeling uncared for by our team is unacceptable. Your feedback about Jesse Martins and Keiara Lluberes is important, and I take your concerns seriously. We want every customer to feel valued and respected, and I apologize for not meeting those expectations during your visit. Please reach out to me directly at anaslazaar@greenwayauto.com so I can better understand what happened and work toward making this right for you. Thank you for bringing this to our attention. Sincerely, Anas Lazaar anaslazaar@greenwayauto.com

Greenway Kia West responded

Thank you so much for your honest feedback and for highlighting Jesse’s top-tier service here at Greenway Kia West. We’re thrilled to hear he was patient, helpful, and communicative throughout your visit with you and your mom. I’m sorry to learn that your overall experience with the dealership didn’t meet your expectations, and I’d welcome the opportunity to learn more about how we can improve. If you’d like to share additional feedback, please contact me directly at markfoster@greenwayauto.com. We value your business and appreciate your trust in our Kia service team! — Mark Foster, Service Manager

Greenway Kia West responded

Hi go2casinos, Thank you for your feedback. We’re sorry to hear about your recent experience and the inconvenience you faced during your service visit. Your satisfaction is very important to us, and we apologize for any lack of communication or clarity regarding your vehicle and the charges. If you’d like to discuss your visit further, please reach out to our Service Manager so we can address your concerns directly and work towards a resolution. Thank you again for your feedback—it helps us improve our service. —The Greenway Kia West Team

Greenway Kia West responded

Hi Joanne, Thank you so much for your kind words! We’re glad your vehicle made it to Greenway Kia West and that Jesse provided great service throughout your repair process. Our team is dedicated to making repairs as smooth and timely as possible for all our customers in Clermont and Central Florida. If you ever need assistance again, Jesse and the rest of our team are always here to help. Thank you for trusting Greenway Kia West! —Your Greenway Kia West Team

Greenway Kia West responded

Hi JWFENNELL60, Thank you for sharing your feedback. We’re very sorry to hear about your concerns with your recent purchases and your service experience. It’s our goal to provide honest and thorough service to every customer, and we apologize if we did not meet those expectations. We would appreciate the opportunity to discuss this with you directly so we can address your concerns and see how we can make things right. Please reach out to our management team at your earliest convenience. Thank you for bringing this to our attention. —The Greenway Kia West Team

Greenway Kia West responded

Thank you for your review, Matty! We’re glad Jesse and our Greenway Kia West service team made your recall service quick and easy. Friendly, efficient Kia care and prompt handling of recall notices are what we strive for. We appreciate your business and look forward to helping you with any future maintenance needs! – Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Kiferg, Thank you for your feedback and for recognizing Jesse’s awesome service—we’ll be sure to share your kind words with him. We’re sorry to hear that the repair took longer than expected and that you felt the cost was too high. Your input is important to us, and we’re always working to improve our processes and pricing transparency. If you’d like to discuss your experience further, please don’t hesitate to reach out. We appreciate you choosing Greenway Kia West and are proud to serve the Clermont and Central Florida community. —Your Greenway Kia West Team