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Jerry Hood
Refer Me
465 Reviews
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
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465 Reviews of Jerry Hood
February 01, 2025
Isaiah was great! ! I was incredibly nervous about the purchase of a new vehicle, but he was patient with me, and could not have made me feel more comfortable!!! He was ! I was incredibly nervous about the purchase of a new vehicle, but he was patient with me, and could not have made me feel more comfortable!!! He was kind and could not have been better at explaining the car and process. Israel the GSM greeted me the moment I walked in, Cassie and Brian at the front desk and then the owner and his friendly dog Buddy!!! I couldn’t believe I was at a car dealership!! I felt at home. To finish off the experience, Teddy the finance manager was not pushy but got me through the hardest part of the purchase and he made me feel like I could do anything. I would tell everyone I know to go to Arlington heights ford for the welcome feeling I had walking through this place. Everyone was saying hi, shaking my hand introducing themselves, and just smiling and looked so happy to help anyone who came in. More
by Donnagrace
Other Employees Tagged: John Guido, Jr., Cassie Smith, Israel Gonzalez, Teddy Dziedzic, Joe Anzelone, Brian Powell, Isaiah Romano
January 24, 2025
We're very happy with the service we received at Arlington Hts Ford. John "JB" Burzawa was helpful and easy to work with. He kept us informed about the work being done and notified us when our Expe Arlington Hts Ford. John "JB" Burzawa was helpful and easy to work with. He kept us informed about the work being done and notified us when our Expedition was ready. More
by Janet
Other Employees Tagged: Mike Waddle, John Burzawa
January 22, 2025
Great experience with Mike and Jerry in the service department. Easy drop off and pick up. department. Easy drop off and pick up. More
by hs6
Other Employees Tagged: Mike Waddle, Anthony Wojciechowski
January 21, 2025
In a day and age where “superior customer service” often falls short of its promise, The extraordinary service my daughter and I received at Arlington Heights Ford was second to none. Their professionalism falls short of its promise, The extraordinary service my daughter and I received at Arlington Heights Ford was second to none. Their professionalism and attention to detail SHOUTS OUT the high standards at Arlington Heights Ford. The exceptional service I experienced resolved our vehicle's issue without added stress or concern. More
by T351
Other Employees Tagged: Mike Waddle, John Burzawa
January 18, 2025
Sam Vasco and Teddy in finance are the most professional I have ever worked with. It was so easy, quick, and seemless. They explained everything from start to finish and made me feel comfortable the entire I have ever worked with. It was so easy, quick, and seemless. They explained everything from start to finish and made me feel comfortable the entire time More
by GT
Other Employees Tagged: John Guido, Jr., Sam Vasco, Mike Waddle, Nicole Bayne, Teddy Dziedzic
December 28, 2024
Jerry and Mike in the service department are the reason I have purchased 6 Fords from AH Ford have purchased 6 Fords from AH Ford More
by irisheyes43
Other Employees Tagged: John Guido, Jr., Mike Waddle
December 24, 2024
The used car selection is pretty decent, and the service/ repair department is usually very good repair department is usually very good More
by Bikrchik
Other Employees Tagged: Mike Waddle, Lou Alfano
December 23, 2024
Staff is very helpful and efficient. They’re willing to do whatever it takes to make sure the customer is taken care of. They’re willing to do whatever it takes to make sure the customer is taken care of. More
by Ndeckard1017
Other Employees Tagged: John Guido, Jr., Mike Waddle, Joe Baez, Victor Villanueva, Brian Powell
December 20, 2024
Our the past few years, we have purchased the following new vehicles: Ford Fusion Hybrid, Focus, Edge, and Explorer ST. We have also purchased a used 2019 F-150. One of the principal reasons why we continu new vehicles: Ford Fusion Hybrid, Focus, Edge, and Explorer ST. We have also purchased a used 2019 F-150. One of the principal reasons why we continue to return to Arlington Hts. Ford to purchase vehicles is the excellent Service Department. Jerry Hood, Service Manager, Mike Waddle, Service Rep., the other service reps., and the mechanics have never disappointed us. We feel like we are valued and appreciated because we are truly "heard," and service staff seek to address our concerns. More important, our vehicles are maintained well, and if a repair is needed, staff are "on it" and perform great work. Kudos to the Arlington Hts. Ford Service Department! More
by DocEsch
Other Employees Tagged: Mike Waddle , Rich Jacobsen
November 21, 2024
The service department at this particular Ford dealership is at the top of its game. is at the top of its game. More
by sylvia
Other Employees Tagged: Elliott Reichel
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