Lou Alfano
Lou Alfano at Arlington Heights Ford

Lou Alfano

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.9
148 Reviews
4.9

148 Reviews

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148 Reviews of Lou Alfano

October 29, 2026

Dealership Rating
Employee Rating

Service concierge service! It's so convenient. My car was picked up on time by Russ, who was super friendly. Lou, my service advisor, kept in close touch with me about how thi More

by hannanhouse1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Russ the porter. And Natalie set the appointment

Oct 30, 2026

Arlington Heights Ford responded

Thank you for sharing your experience with our service concierge at Arlington Heights Ford. We're glad the process was convenient and timely for you. We appreciate your feedback.

October 06, 2026

Dealership Rating
Employee Rating

Great service as always. . been going here for probably over 20 years. John Burzawa was very accommodating. More

by Toosietool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2026

Arlington Heights Ford responded

Thank you for your long-term loyalty to Arlington Heights Ford. We appreciate your feedback about our service.

May 14, 2026

Dealership Rating
Employee Rating

Jon was great he was quik, informative, and thorough. Also he was patient and polite.I would recommend this store to friends and family in the future More

by Jruggiero18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr., Nicole Bayne, John Burzawa , Thomas Patronski

May 14, 2026

Arlington Heights Ford responded

Thank you for your recommendation. We appreciate your feedback about our team's service. Arlington Heights Ford values your support.

May 02, 2026

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Excellent customer service very with the repair work in a short time it took to fix it. Thank you Arlington Heights Ford. More

by Excellroadservice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle, Victor Villanueva, Ikram "Ike" Alam, Nicole Bayne, Mikayla Vega , Maddison Fish, Karl Latag-Ebreo, Zach Pobuta

May 03, 2026

Arlington Heights Ford responded

We appreciate your feedback on our repair service and timely work. Thank you for choosing Arlington Heights Ford.

February 10, 2026

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Employee Rating

I have owned 3 card that I have had serviced here. ..except for one visit to a garage when I was away, all service work has been done here. All work has been done in atimely manner, and to my satisf More

by Dick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 11, 2026

Arlington Heights Ford responded

Thank you for trusting Arlington Heights Ford with your vehicle service needs. We're glad our team has met your expectations in a timely manner. We appreciate your continued business.

December 23, 2025

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Employee Rating

Lonnie was very professional from the time I walked in. I found the Truck I wanted and made me want to come back and purchase the truck with his professionalism More

by gklepitsch
Recommend Dealer
Yes

Other Employees Tagged: Cassie Smith, Lonnie Catanese, Jose Gutierrez, Elliott Reichel , Teddy Dziedzic, Victor Martinez, Michael Rodriguez, Tim Uphoff

Dec 23, 2025

Arlington Heights Ford responded

Thank you for sharing your experience with us. We're glad our team could assist you with finding the right truck. Arlington Heights Ford appreciates your business.

November 15, 2025

Dealership Rating
Employee Rating

I only bring my truck here! I have only had great experiences with you, but my service advisor today probably made it my best yet! Thanks! Grant Bode More

by grantbode1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Victor Villanueva, Ikram "Ike" Alam, Nicole Bayne, John Burzawa, Mikayla Vega , Maddison Fish, Karl Latag-Ebreo, Zach Pobuta

Nov 16, 2025

Arlington Heights Ford responded

We appreciate your loyalty to Arlington Heights Ford and are glad your service advisor made the experience stand out. Thank you for sharing your feedback.

November 12, 2025

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Employee Rating

It was good experience doing regular service with appointment, recommendations and recalls. Everything went smooth.. More

by ijes80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2025

Arlington Heights Ford responded

Thank you for sharing your experience with Arlington Heights Ford. We're glad the service and recommendations met your expectations. We appreciate your feedback.

November 08, 2025

Dealership Rating
Employee Rating

Shoutout to Jesus for being so helpful! The whole dealership was super friendly even Teddy the finance manager who made everything easy and quick. I only ended up with one car, but honestly More

by Jess
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr., Cassie Smith, Jesus Sanchez, Jose Gutierrez, Victor Villanueva , Teddy Dziedzic, BEN MCCARTY, Thomas Patronski

Nov 09, 2025

Arlington Heights Ford responded

We're glad our team made your car buying experience smooth. Thanks for recommending Arlington Heights Ford. Drive safely in your new vehicle.

November 06, 2025

Dealership Rating
Employee Rating

The people I dealt with were all friendly, knowledgeable and helpful. The two men who picked up and brought back my car were great! More

by What for?
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Bayne

Nov 07, 2025

Arlington Heights Ford responded

Thank you for sharing your experience with Arlington Heights Ford. We're glad our team could assist you effectively. Your feedback is appreciated.

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