I purchased a 2020 BMW from BMW of Loveland, VIN
5UXCW2C01N9L34770. During the test drive, an “Assistance Malfunction” warning appeared. The salesperson, Charlie, told me it was nothing and would go
5UXCW2C01N9L34770. During the test drive, an “Assistance Malfunction” warning appeared. The salesperson, Charlie, told me it was nothing and would go away, so I trusted him and completed the purchase.
Only two miles after leaving, the warning returned. I immediately brought the vehicle back. The dealership initially said it would be repaired, but after learning the repair could cost about $5,000, they refused and told me I must take the vehicle as is because the sale was already completed.
I am extremely frustrated and feel misled. The issue was present before the sale. Worst experience ever
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by mertcanguldu
Verified Customer
Verified Customer
Aug 03, 2026 -
BMW of Loveland responded
Thank you for your feedback. After your purchase, a concern with the Active Cruise Control system was identified and traced to prior front-end damage. While we explored available repair options, we were not confident the issue could be fully resolved. In an effort to make things right, we provided full purchase-price trade value toward another BMW in our inventory, an option you chose to move forward with. While this was an unfortunate situation, we believe our team acted transparently, communicated openly throughout the process, and worked hard to provide a fair resolution!
Aug 03, 2026 -
BMW of Loveland responded
Thank you for sharing your perspective. We understand that you are unhappy with the outcome and appreciate the opportunity to address your concerns.
At the time of purchase, the X7 was sold as-is, and you were aware of the existing bumper damage when you accepted delivery of the vehicle. Despite the vehicle being sold as-is, we still made every effort to assist you when concerns arose after your purchase.
As part of those discussions, Greg offered an option in which we both would participate in the repair of the X7, recognizing that some of the repair costs extended beyond the bumper damage that was disclosed and accepted at the time of sale. You declined that option, so Greg worked to present alternative solutions.
We had other X7 models available in inventory that could have been considered; however, you chose to pursue the X3 as the vehicle you were interested in purchasing. After reviewing the options presented, you elected to move forward with the X3 transaction, and we provided the full purchase price of the X7 as trade value toward that vehicle.
We certainly understand that the X3 was different from the X7 you originally purchased and that it may not have been your ideal outcome. However, our team worked in good faith to provide multiple options and ultimately supported the solution that you selected. While we are sorry that you do not view the resolution as fair, we believe we made a significant effort to assist beyond our obligations under an as-is sale and to help you move into another vehicle of your choosing.
We do greatly appreciate your business and wish you the very best.
Aug 03, 2026 -
mertcanguldu responded
That was not a fair resolution.
I did not come to buy an X3. I chose an X7 for a reason. The replacement vehicle was a smaller model, not equipped the way I wanted, and I still paid significantly more than I believe was fair. I accepted it only because I felt I had no reasonable alternative.
I appreciate that the dealership worked with me, but calling this a "fair resolution" does not reflect my experience. A fair resolution would have been repairing the X7 you sold me or making me financially whole without requiring me to compromise on the vehicle I originally purchased.
Aug 03, 2026 -
mertcanguldu responded
I disagree with how the situation has been presented. I purchased the X7 after being told the warning was not serious, and I returned it immediately when the warning came back.
I have now filed formal complaints with BMW North America Customer Relations, the Colorado Auto Industry Division, the Colorado Attorney General, and the Better Business Bureau. I have also posted a one star Google review describing my experience.
I still hope BMW of Loveland will reconsider and offer a truly fair resolution.
The best of the best.
Cannot beat their professionalism and dedication to doing the right thing
Cannot beat their professionalism and dedication to doing the right thing
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by jordan.perkins
Verified Customer
Verified Customer
Professional, relaxed, no pressure.
We bought a new mini cooper convertible. It was an easy experience. The car goes way beyond our expectations!
We bought a new mini cooper convertible. It was an easy experience. The car goes way beyond our expectations!
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by rambo0
Verified Customer
Verified Customer
The team was really friendly, helpful, professional, and
honest. Vehicle was exactly as advertised. I would recommend this dealership to friends and family.
honest. Vehicle was exactly as advertised. I would recommend this dealership to friends and family.
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by spalmeri
Verified Customer
Verified Customer
Other Employees Tagged:
Austin was great 5 stars
Jacob the dealer at Mini was knowledgeable, helpful and
very pleasant. I appreciated his easy going personality and professional attitude.
very pleasant. I appreciated his easy going personality and professional attitude.
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by gwenh700
Verified Customer
Verified Customer
Jun 23, 2026 -
BMW of Loveland responded
Thank you for the kind review! We're delighted to hear Jacob provided a knowledgeable, professional, and enjoyable experience. We appreciate your feedback and thank you for choosing MINI of Loveland!
Great service and sale support.
The sales process was very easy and to the point. Highly Recommended
The sales process was very easy and to the point. Highly Recommended
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by tghicks20
Verified Customer
Verified Customer
Other Employees Tagged:
Stan on delivery and Austin on the business side
Jun 23, 2026 -
BMW of Loveland responded
Thank you for the great review! We're glad to hear our team provided excellent service and support, and that the sales process was easy and straightforward. We truly appreciate your recommendation and thank you for choosing BMW of Loveland!
I had a fantastic car-buying experience purchasing my
used 2024 MINI Hardtop SE from MINI of Loveland. The sales team was incredibly helpful, doing a great job of tracking one down without ever being pus
used 2024 MINI Hardtop SE from MINI of Loveland. The sales team was incredibly helpful, doing a great job of tracking one down without ever being pushy. If you are looking for a stress-free vehicle purchase, I highly recommend checking out their inventory on MINI of Loveland.
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by david
Verified Customer
Verified Customer
Jun 23, 2026 -
BMW of Loveland responded
Thank you for the fantastic review! We're thrilled to hear you had a stress-free car-buying experience and that our team was able to help you find the perfect 2024 MINI Hardtop SE without any pressure. We truly appreciate your recommendation and thank you for choosing MINI of Loveland. Enjoy every mile in your new MINI!
It was a wonderful experience everyone was so nice and
helpful taking their making sure I was taken care of
helpful taking their making sure I was taken care of
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by JOSLINRM
Verified Customer
Verified Customer
Friendly and very attentive.
Jacob was extremely responsive and helpful and made the experience seamless from start to finish.
Jacob was extremely responsive and helpful and made the experience seamless from start to finish.
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by jwaski3
Verified Customer
Verified Customer
After 4 Mini purchases with Loveland l, even under John
Elway ownership it just is not a good experience!
Elway ownership it just is not a good experience!
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by THETAHOETRADER
Verified Customer
Verified Customer
Other Employees Tagged:
Detailing personnel
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7 yrs, 10 mos
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