Greg Wolf

Absolutely horrendous experience ! !!!!!!!!!!! (I would give minus stars if I had that option). I purchased a 2016 Chevy Corvette from BMW of Loveland just over 3 weeks ago! They said !!!!!!!!!!! (I would give minus stars if I had that option). I purchased a 2016 Chevy Corvette from BMW of Loveland just over 3 weeks ago! They said was ready to go and included a 60 day warranty! Purchase price was $66,000 + taxes and fees (not chump change by any stretch for a 10 year old car). The day I brought it home, the car started hesitating and the gauges/wipers were going haywire. I got it into my garage and all electronics shut off! On investigation the negative terminal was completely disconnected. It had come off because the vehicle had an aftermarket power disconnect on it ($14 on Amazon) and it could not be tightened on the battery post....so it wiggled loose. (Kye Adams "Inventory manager") admitted that they knew about this device. After I reattached the terminal and even installed a new battery, warnings kept coming up on the display. I was afraid to drive the car! Ryan Burr (client advisor) said I needed to bring the car back to them to get it fixed. I brought it in and Kye (inventory manager) called me later that day along with Kyle Splicer (Service manager) and told me there was nothing wrong with the car! I called xx on this, so they said they would keep it overnight and see if it had any codes. Kye called me the next day to say the vehicle was ready to be picked up and good to go and that they even charged the battery! I went to the dealership to pick it up and as soon as I started the car (in the dealership parking lot) the check engine light came on and then the low battery warning! I asked Beto Palmer Client advisor (great guy) to come out, which he did and he took a photo and said they would advise the following week. Ryan Burr Client advisor and main contact on this car reached out the following week on Monday and said that their "recon specialist" was out that day and how are things. I replied that nothing had changed and it was time for them to get this car looked at by the chevy dealer across the street (which Ryan had previously mentioned "if they couldn't fix the problem"). That was Monday and it is now Friday and I have heard nothing further from anyone! More

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I needed to have a fast transaction and they didn’t fool around. They were all about getting me into the car I wanted and no games. around. They were all about getting me into the car I wanted and no games. More

by Dr.Wy Verified Customer Verified Customer

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Had excellent service this time. Alice is great. Caleb also extremely helpful. Everything went very smoothly. Alice is great. Caleb also extremely helpful. Everything went very smoothly. More

by MKAY3678 Verified Customer Verified Customer

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They brought the car to me to test drive. After that they picked it back up to get a new windshield as it had a crack and detailed it. Brought it back down and it was perfect. After that they picked it back up to get a new windshield as it had a crack and detailed it. Brought it back down and it was perfect. More

by DLYORKER9580 Verified Customer Verified Customer

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Overall very Good experience with staff and office. I will recommend this location to friends. I will recommend this location to friends. More

by svzope Verified Customer Verified Customer

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Loveland BMW is always a pleasure to work with and very professional at all levels. professional at all levels. More

by brad.tralee17 Verified Customer Verified Customer

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I wanted to recognize Francine for the exceptional service she provided during my purchase. As a repeat customer, I can honestly say she is one of the reasons I continue coming back. She was profes service she provided during my purchase. As a repeat customer, I can honestly say she is one of the reasons I continue coming back. She was professional, knowledgeable, responsive, and a pleasure to work with from beginning to end, making the entire experience easy and enjoyable without ever making me feel pressured. Francine is a tremendous asset to your dealership. Please pass along my sincere appreciation and recognition for a job exceptionally well done. More

by ColoradoFerrari Verified Customer Verified Customer

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I purchased a 2020 BMW from BMW of Loveland, VIN 5UXCW2C01N9L34770. During the test drive, an “Assistance Malfunction” warning appeared. The salesperson, Charlie, told me it was nothing and would go 5UXCW2C01N9L34770. During the test drive, an “Assistance Malfunction” warning appeared. The salesperson, Charlie, told me it was nothing and would go away, so I trusted him and completed the purchase. Only two miles after leaving, the warning returned. I immediately brought the vehicle back. The dealership initially said it would be repaired, but after learning the repair could cost about $5,000, they refused and told me I must take the vehicle as is because the sale was already completed. I am extremely frustrated and feel misled. The issue was present before the sale. Worst experience ever More

by mertcanguldu Verified Customer Verified Customer

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Francine listened really well to what options I really wanted on my car and worked hard to find the car that matched. When the dealer didn’t have one readily available, she searched the BMW database to fi wanted on my car and worked hard to find the car that matched. When the dealer didn’t have one readily available, she searched the BMW database to find one that matched the closest. She communicated well and her follow-up was excellent. I would recommend her to a friend or family member. More

by karenmarkthansen Verified Customer Verified Customer

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We had the best car buying experience start to finish with the team. It was fast fair and they worked with us to get the car delivered quickly. They were easy to reach and communicated everything in a c with the team. It was fast fair and they worked with us to get the car delivered quickly. They were easy to reach and communicated everything in a clear timely manner. Super friendly as well. More

by acolinger Verified Customer Verified Customer

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