DEBORAH NOELL

Second time purchasing from BMW of Loveland, and both were the best car purchase experiences that I have had. Always welcoming, low pressure, and very efficient. The follow up and communication after t were the best car purchase experiences that I have had. Always welcoming, low pressure, and very efficient. The follow up and communication after the purchase regarding the paint touch up and receiving the 2nd key fob was excellent. More

by dash374 Verified Customer Verified Customer

Print

The team over at Loveland BMW were the best team members. I’ve worked with when buying a new car. I’ve worked with when buying a new car. More

by jibba3000 Verified Customer Verified Customer

Print

I purchased a 2020 mini cooper clubman s the staff was amazing! Jacob and Deborah were absolutely amazing! Jacob went above and beyond sending me a text and video introducing himself and the car this was amazing! Jacob and Deborah were absolutely amazing! Jacob went above and beyond sending me a text and video introducing himself and the car this was the first dealership that we had this kinda of experience. Deborah went out of her way to find me a better pre financing deal than I already had and she did just that!! Thank you More

by mach5911 Verified Customer Verified Customer

Print

Mini of Loveland was great to deal with. Very friendly and Jacob was superb with prior conversations working through the details and finalizing the sale. Great work everyone! Very friendly and Jacob was superb with prior conversations working through the details and finalizing the sale. Great work everyone! More

by michael@naber.cc Verified Customer Verified Customer

Print

Entire Staff was excellent. Process went very smoothly thru the entire transaction, from original order to delivery of the vehicle. Julie and Dylan kept me informed and up to Process went very smoothly thru the entire transaction, from original order to delivery of the vehicle. Julie and Dylan kept me informed and up to date on the delivery process. Best vehicle sales experience I have ever had. Highly recommend Mini of Loveland and the entire staff. Make was Mini Cooper JCW Convertible More

by JIMMY.FRENCH01 Verified Customer Verified Customer

Print

I live in SLC UT and my local dealership didn't have the car I wanted but I found one online at BMW of Loveland. We did everything over the phone or email and then had the paperwork sent to me via FedEx. A car I wanted but I found one online at BMW of Loveland. We did everything over the phone or email and then had the paperwork sent to me via FedEx. A few days after returning the signed the contract the car was delivered to my driveway in SLC! More

by kevinbourzac Verified Customer Verified Customer

Print

We had an excellent experience working with Ryan while purchasing our BMW X5. From start to finish, he was incredibly professional, warm, and personable. He made the entire process feel easy and enjoyable purchasing our BMW X5. From start to finish, he was incredibly professional, warm, and personable. He made the entire process feel easy and enjoyable, and we truly appreciated how attentive and helpful he was throughout. What really stood out was his above-and-beyond service. After the car was finished with the tint and wrap at the dealership, Ryan personally drove it from the dealership all the way to our home. That level of care and attention to detail meant so much to us. We couldn’t be happier with our X5 or with the experience we had with Ryan. He genuinely went the extra mile, and we would highly recommend him to anyone looking for a great car-buying experience! More

by mauserdebora Verified Customer Verified Customer

Print

Everyone we met here was friendly and very helpful! ! Alice really cared about us purchasing a quality car that we loved!! ! Alice really cared about us purchasing a quality car that we loved!! More

by xtine77.cw Verified Customer Verified Customer

Print

All were a pleasure to work with. Very responsive, clear communication, great follow through. This was a very positive experience overall. Very responsive, clear communication, great follow through. This was a very positive experience overall. More

by Dan.r.albano Verified Customer Verified Customer

Print

We arranged to purchase a 2023 X1 with Rocky Rigney on September 26 and completed all necessary pre-work beforehand, including securing financing through our preferred credit union, Westerra, and obtainin September 26 and completed all necessary pre-work beforehand, including securing financing through our preferred credit union, Westerra, and obtaining insurance coverage. Despite this preparation, the process took nearly two and a half hours because the dealership had not prepared the paperwork in advance and several errors in our information required correction. We were also told that the dealership needed to pull our credit, even though our financing had already been secured through Westerra, which had confirmed they would work directly with the dealership to secure the vehicle. While Rocky may have a strong sales record, our experience did not reflect the level of organization and customer service we expected from a BMW client advisor. When we completed the purchase, we discovered that at least 10 additional air fresheners had been placed throughout the vehicle, on top of the two already present. The odor was so overwhelming that it caused eye irritation. Prior to driving from Denver to Loveland, we specifically asked Rocky whether the vehicle had ever been smoked in, and he assured us it had not. When the excessive use air fresheners was questioned, Rocky explained that the previous owner had left the vehicle with an “interesting scent” and that the detail department added the air fresheners in an attempt to neutralize it. However, the strong odor in the vehicle is clearly coming from the air fresheners themselves. Since purchasing the car, it has remained parked in our garage with the windows down with minimal improvement. From our perspective, this raises serious concerns about transparency during the sales process. The use of numerous air fresheners appears to have been an attempt to mask an underlying odor, and no one at the dealership was forthcoming about this issue before the sale. As a result, the experience feels deceptive and has significantly diminished our confidence in the purchase Beyond the odor issue, we were also disappointed to discover that one of the two keys provided with the vehicle did not function due to a dead battery. This seems like a basic quality control item that should have been tested and resolved before the vehicle was presented for sale. Combined with the other concerns we've experienced, this oversight further undermines our confidence in the condition and preparation of the vehicle. This entire experience has been extremely disappointing and has fallen well short of the standards we expected from a BMW dealership. Given the concerns regarding the vehicle's odor, the lack of transparency surrounding it, and the non-functioning key, I am hopeful that BMW will work with us to resolve these issues. Specifically, we would appreciate an extended warranty on the vehicle as well as assistance in arranging for the vehicle to be professionally detailed and treated at a BMW location in the Denver area. Doing so would go a long way toward restoring our confidence in both the vehicle and the customer experience. More

by custer.denver Verified Customer Verified Customer

Print