KIM CALAWAY

Absolutely horrendous experience ! !!!!!!!!!!! (I would give minus stars if I had that option). I purchased a 2016 Chevy Corvette from BMW of Loveland just over 3 weeks ago! They said !!!!!!!!!!! (I would give minus stars if I had that option). I purchased a 2016 Chevy Corvette from BMW of Loveland just over 3 weeks ago! They said was ready to go and included a 60 day warranty! Purchase price was $66,000 + taxes and fees (not chump change by any stretch for a 10 year old car). The day I brought it home, the car started hesitating and the gauges/wipers were going haywire. I got it into my garage and all electronics shut off! On investigation the negative terminal was completely disconnected. It had come off because the vehicle had an aftermarket power disconnect on it ($14 on Amazon) and it could not be tightened on the battery post....so it wiggled loose. (Kye Adams "Inventory manager") admitted that they knew about this device. After I reattached the terminal and even installed a new battery, warnings kept coming up on the display. I was afraid to drive the car! Ryan Burr (client advisor) said I needed to bring the car back to them to get it fixed. I brought it in and Kye (inventory manager) called me later that day along with Kyle Splicer (Service manager) and told me there was nothing wrong with the car! I called xx on this, so they said they would keep it overnight and see if it had any codes. Kye called me the next day to say the vehicle was ready to be picked up and good to go and that they even charged the battery! I went to the dealership to pick it up and as soon as I started the car (in the dealership parking lot) the check engine light came on and then the low battery warning! I asked Beto Palmer Client advisor (great guy) to come out, which he did and he took a photo and said they would advise the following week. Ryan Burr Client advisor and main contact on this car reached out the following week on Monday and said that their "recon specialist" was out that day and how are things. I replied that nothing had changed and it was time for them to get this car looked at by the chevy dealer across the street (which Ryan had previously mentioned "if they couldn't fix the problem"). That was Monday and it is now Friday and I have heard nothing further from anyone! More

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My car was totaled the first week of July and BMW of Loveland has been wonderful to me in the process of replacing my car. From the management team, the sales team, and the service team have been a A++ Loveland has been wonderful to me in the process of replacing my car. From the management team, the sales team, and the service team have been a A++ through the hole process!!!!!! More

by Schneiderkeith55 Verified Customer Verified Customer

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Great attitude and responsive to options and models available. Finance terms great. Closing the deal was easy and quick available. Finance terms great. Closing the deal was easy and quick More

by MLLOFING Verified Customer Verified Customer

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Top notch service department and management. Could not ask for a better dealership! They've taken care of some unique problems and have shown that they really care about the customer. Again, co Could not ask for a better dealership! They've taken care of some unique problems and have shown that they really care about the customer. Again, could not ask for a better group. More

by slapinsohn0 Verified Customer Verified Customer

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Excellent dealership throughout the entire process. Kim and Sheila were great in very smooth transactions as usual, Kim and Sheila were great in very smooth transactions as usual, More

by ASAFADI Verified Customer Verified Customer

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BMW of Loveland is the best dealer I've ever dealt with! Their work is done perfectly and their personnel always treat us like family. Their work is done perfectly and their personnel always treat us like family. More

by Jon Wade Verified Customer Verified Customer

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BMW of Loveland always takes good care of my Family. Thank you Kim, Mark, Cory and Brian!! Thank you Kim, Mark, Cory and Brian!! More

by bo_nicole Verified Customer Verified Customer

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Have been a returning customer since 2013 and always have had a great leasing/buying experience! had a great leasing/buying experience! More

by janie.folkers Verified Customer Verified Customer

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Super helpful and knowledgeable sales staff, reasonable selection given the serviceable market, service is expensive and tends to have schedule overage. Would definitely recommend purchasing a vehicle here selection given the serviceable market, service is expensive and tends to have schedule overage. Would definitely recommend purchasing a vehicle here. More

by pwindler Verified Customer Verified Customer

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BMW of Loveland provides excellent guest service and makes getting into a new vehicle a smooth one from start to finish. makes getting into a new vehicle a smooth one from start to finish. More

by SBUSTILLO0521 Verified Customer Verified Customer

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