Beto Palma

My experience at BMW of Loveland, Colorado was second to none. Beto and Francine made sure that all of my questions were answered and that I had plenty of time to spend with the vehicles I was considering none. Beto and Francine made sure that all of my questions were answered and that I had plenty of time to spend with the vehicles I was considering so that I could make an informed decision. Beto has been with BMW for over a decade and there was not a single question I threw at him that he did not know the answer to and I appreciated being able to communicate candidly with him as we progressed through the ordering/purchase process. I was also trading in a vehicle and BMW of Loveland made sure that this entire process was streamlined and painless. Thank you BMW of Loveland! More

by hpackard4 Verified Customer Verified Customer

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Absolutely horrendous experience ! !!!!!!!!!!! (I would give minus stars if I had that option). I purchased a 2016 Chevy Corvette from BMW of Loveland just over 3 weeks ago! They said !!!!!!!!!!! (I would give minus stars if I had that option). I purchased a 2016 Chevy Corvette from BMW of Loveland just over 3 weeks ago! They said was ready to go and included a 60 day warranty! Purchase price was $66,000 + taxes and fees (not chump change by any stretch for a 10 year old car). The day I brought it home, the car started hesitating and the gauges/wipers were going haywire. I got it into my garage and all electronics shut off! On investigation the negative terminal was completely disconnected. It had come off because the vehicle had an aftermarket power disconnect on it ($14 on Amazon) and it could not be tightened on the battery post....so it wiggled loose. (Kye Adams "Inventory manager") admitted that they knew about this device. After I reattached the terminal and even installed a new battery, warnings kept coming up on the display. I was afraid to drive the car! Ryan Burr (client advisor) said I needed to bring the car back to them to get it fixed. I brought it in and Kye (inventory manager) called me later that day along with Kyle Splicer (Service manager) and told me there was nothing wrong with the car! I called xx on this, so they said they would keep it overnight and see if it had any codes. Kye called me the next day to say the vehicle was ready to be picked up and good to go and that they even charged the battery! I went to the dealership to pick it up and as soon as I started the car (in the dealership parking lot) the check engine light came on and then the low battery warning! I asked Beto Palmer Client advisor (great guy) to come out, which he did and he took a photo and said they would advise the following week. Ryan Burr Client advisor and main contact on this car reached out the following week on Monday and said that their "recon specialist" was out that day and how are things. I replied that nothing had changed and it was time for them to get this car looked at by the chevy dealer across the street (which Ryan had previously mentioned "if they couldn't fix the problem"). That was Monday and it is now Friday and I have heard nothing further from anyone! More

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Beto Palma was a pleasure to deal with while choosing our new BMW X6. He was patient and polite while allowing us time to make the correct decision on our next vehicle. His follow up communications were time new BMW X6. He was patient and polite while allowing us time to make the correct decision on our next vehicle. His follow up communications were timely and professional. I would seek out Beto the next time we need a vehicle. Stephen Giles More

by stevieg1976 Verified Customer Verified Customer

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I had an amazing experience purchasing my car here, From the moment I walked in, everyone was friendly, welcoming, and genuinely cared about me. especially Beto, my car salesman, who was incredibly helpful the moment I walked in, everyone was friendly, welcoming, and genuinely cared about me. especially Beto, my car salesman, who was incredibly helpful throughout the entire process. The whole process was smooth, stress-free, and they took the time to answer all of my questions without ever making me feel pressured. Beto was honest, professional, and made sure I was comfortable every step of the way. I absolutely love my new car It’s everything I was looking for, and the EXACT car I wanted, I couldn’t be happier with my purchase. Even after leaving the dealership, I still feel confident that I made the right choice because of the excellent service I received. If you’re looking for a dealership that truly cares about its customers and provides outstanding service, I highly recommend them. Thank you, Beto, for making such an exciting milestone such a wonderful experience. I LOVE my NEW car! 🤍🖤🚙& THANK YOU BMW/MINI OF LOVELAND! You all were AMAZING!!🤗 More

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All of our dealing with BMW of Loveland for sales and service have been excellent, efficient, professional and courteous. I would not hesitate to recommend your organization. service have been excellent, efficient, professional and courteous. I would not hesitate to recommend your organization. More

by whaifley Verified Customer Verified Customer

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Beto was just awesome during the process of purchasing the car. I would recommend him to my friends and family. the car. I would recommend him to my friends and family. More

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Great selection and staff. Everyone was very helpful and I am super happy with my purchase Everyone was very helpful and I am super happy with my purchase More

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Loveland BMW is always a pleasure to work with and very professional at all levels. professional at all levels. More

by brad.tralee17 Verified Customer Verified Customer

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Courteous, friendly and competent. All staff members are welcoming and attentive to client and prospect needs. All staff members are welcoming and attentive to client and prospect needs. More

by antwinej3 Verified Customer Verified Customer

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My experience through shopping was good. I was a little disappointed to find that when I drove off from the parking lot my gas tank was empty. I don't know if it has gone out of favor for I was a little disappointed to find that when I drove off from the parking lot my gas tank was empty. I don't know if it has gone out of favor for a dealership to fill up the tank, but I thought it was strange that I would have to get gas before I parked it in the garage. The dealership contacted me after the review. It was an oversight on a very busy day. They are planning to fill it up when we take it in for a ceramic coating and window tinting. More

by dennis.l.floyd Verified Customer Verified Customer

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