Rocky Rigney

We arranged to purchase a 2023 X1 with Rocky Rigney on September 26 and completed all necessary pre-work beforehand, including securing financing through our preferred credit union, Westerra, and obtainin September 26 and completed all necessary pre-work beforehand, including securing financing through our preferred credit union, Westerra, and obtaining insurance coverage. Despite this preparation, the process took nearly two and a half hours because the dealership had not prepared the paperwork in advance and several errors in our information required correction. We were also told that the dealership needed to pull our credit, even though our financing had already been secured through Westerra, which had confirmed they would work directly with the dealership to secure the vehicle. While Rocky may have a strong sales record, our experience did not reflect the level of organization and customer service we expected from a BMW client advisor. When we completed the purchase, we discovered that at least 10 additional air fresheners had been placed throughout the vehicle, on top of the two already present. The odor was so overwhelming that it caused eye irritation. Prior to driving from Denver to Loveland, we specifically asked Rocky whether the vehicle had ever been smoked in, and he assured us it had not. When the excessive use air fresheners was questioned, Rocky explained that the previous owner had left the vehicle with an “interesting scent” and that the detail department added the air fresheners in an attempt to neutralize it. However, the strong odor in the vehicle is clearly coming from the air fresheners themselves. Since purchasing the car, it has remained parked in our garage with the windows down with minimal improvement. From our perspective, this raises serious concerns about transparency during the sales process. The use of numerous air fresheners appears to have been an attempt to mask an underlying odor, and no one at the dealership was forthcoming about this issue before the sale. As a result, the experience feels deceptive and has significantly diminished our confidence in the purchase Beyond the odor issue, we were also disappointed to discover that one of the two keys provided with the vehicle did not function due to a dead battery. This seems like a basic quality control item that should have been tested and resolved before the vehicle was presented for sale. Combined with the other concerns we've experienced, this oversight further undermines our confidence in the condition and preparation of the vehicle. This entire experience has been extremely disappointing and has fallen well short of the standards we expected from a BMW dealership. Given the concerns regarding the vehicle's odor, the lack of transparency surrounding it, and the non-functioning key, I am hopeful that BMW will work with us to resolve these issues. Specifically, we would appreciate an extended warranty on the vehicle as well as assistance in arranging for the vehicle to be professionally detailed and treated at a BMW location in the Denver area. Doing so would go a long way toward restoring our confidence in both the vehicle and the customer experience. More

by custer.denver Verified Customer Verified Customer

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Everyone at BMW Loveland was kind and professional. All our questions were answered and Rocky found us the ideal vehicle. Highly recommend. All our questions were answered and Rocky found us the ideal vehicle. Highly recommend. More

by nocodanielle Verified Customer Verified Customer

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The staff is very friendly and very knowledgeable. They answer all questions and even listen to what kind of car you want instead of just putting you in a car. They answer all questions and even listen to what kind of car you want instead of just putting you in a car. More

by chaset0829 Verified Customer Verified Customer

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They are great and help you out and care about you and are honest and quick are honest and quick More

by jeramiahblinks Verified Customer Verified Customer

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This was a great experience. Rocky was awesome to work with as was the finance department. Rocky was awesome to work with as was the finance department. More

by heidifeula Verified Customer Verified Customer

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From the introduction throughout the purchase, both Rocky and Deborah were both very accommodating and professional. We had been to multiple dealers reviewing and test driving various other Porsche's and th and Deborah were both very accommodating and professional. We had been to multiple dealers reviewing and test driving various other Porsche's and this was by far the best. Rocky was very attentive and honest to our questions regarding the Cayenne that we were purchasing and Deborah was the consummate professional in dealing with the financial portion of our purchase. Thank you so much for your time it was truly appreciated. Michael Steinwert More

by msteinwert Verified Customer Verified Customer

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Everyone was very helpful, and I enjoyed working with the group! Great meeting all of you! group! Great meeting all of you! More

by pa.hageman Verified Customer Verified Customer

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I wanted to test drive a 2026 BMW M2 and saw that BMW of Loveland had one in stock. I left a message for the dealership early Saturday morning via the BMW web site and was contacted by Rocky later that m Loveland had one in stock. I left a message for the dealership early Saturday morning via the BMW web site and was contacted by Rocky later that morning. We set up a test drive for later that afternoon as I had some other errands to run in the morning. When I arrived at the dealership, Rocky was apologetic as they were running a bit behind, but that gave me plenty of time to sit in the M2, as it was in their showroom. Rocky checked on me several times until he was finally free, and we were able to take the test drive. When we returned, we discussed pricing and Rocky was great throughout negotiations. His management was cordial and we were quickly able to arrive at a price that was mutually acceptable. From there it was on to the finance department, and they were also a pleasure to deal with, and they never pushed any unnecessary extras or options as many dealers do. In the end, purchasing a new car was the last thing I thought I would be doing that day, but Rocky and BMW of Loveland made the entire process completely painless. When my car was ready a few days later, Rocky personally came to my home about ninety minutes away from the dealership to pick me up and take me back to the dealership to retrieve my new car. I can't speak highly enough of Rocky as a salesperson, and were I in the market for another BMW in the future I would certainly make BMW of Loveland my first stop. More

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BMW product sells itself. Rocky was patient, helpful and a good combination of professional and personal. Rocky was patient, helpful and a good combination of professional and personal. More

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I had an excellent experience purchasing my vehicle from BMW of Loveland and would highly recommend them. Charlie Jackson was outstanding throughout the entire process. He was professional, friendly, and BMW of Loveland and would highly recommend them. Charlie Jackson was outstanding throughout the entire process. He was professional, friendly, and extremely organized, making sure I felt informed and supported from the first interaction through delivery. He took the time to explain everything clearly, answered questions thoroughly, and ensured the entire transaction went smoothly. He even handled delivery to me in Laramie seamlessly, which I really appreciated. I also want to recognize Rocky, who assisted with the test drive. He was personable, knowledgeable, and made the experience relaxed and comfortable. His approach helped make what can sometimes be a stressful decision feel easy and pressure-free. Overall, BMW of Loveland was fair, transparent, and easy to work with. The team was professional without being pushy, and the process felt well-managed from start to finish. I’m very happy with my purchase and plan to return to BMW of Loveland for future service and vehicle needs. Highly recommend working with Charlie, Rocky, and the entire BMW of Loveland team. More

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