JC Cooper | Page 25

1st in line with appointment- still took an hour for oil change and tire rotation. change and tire rotation. More

by jamesmboulware Verified Customer Verified Customer

Report | Print

Took my car right away & finished before the estimated time. Left my coupon at home, the service rep gave me a few dollars off, which helped. time. Left my coupon at home, the service rep gave me a few dollars off, which helped. More

by DISNEYPPL77 Verified Customer Verified Customer

Report | Print

We had two experiences in the past week. The first experience I would rate a 3 and the second a 5. The reason for the 3 is I called a week in advance to set an appointment for a repair for a The first experience I would rate a 3 and the second a 5. The reason for the 3 is I called a week in advance to set an appointment for a repair for a couple of things. When I arrived I was told they did not have the part and it would not be ready until the next day. The person I spoke with did not communicate what was needed so I was without a car for an extra day. They had a week to order the part needed! Also the estimate I was quoted was different from what I had to pay. I was told the call center has no idea what they are talking about. If this is the case, why are they giving me an estimate? Thankfully the estimate was not too much different but it was disappointing. The work was good and I am pleased with what was done. The second experience was great. The problem was diagnosed and taken care of the same day! More

by lesliemarie.dean Verified Customer Verified Customer

Report | Print

They do the job right to keep my car in top shape. Thanks Very much. Thanks Very much. More

by TPMCDANIEL Verified Customer Verified Customer

Report | Print

Very professional and got the job done in a timely manner and great customer service. and great customer service. More

by emartinez1014 Verified Customer Verified Customer

Report | Print

JC was my contact. He answered all my questions concerning the maintenance required on my new Corolla. He was very professional. He answered all my questions concerning the maintenance required on my new Corolla. He was very professional. More

by jamesbaker5047 Verified Customer Verified Customer

Report | Print

JC is awesome to work with. Very clear communication and was very efficient with the entire process Very clear communication and was very efficient with the entire process More

by JAMES_L_MOORE Verified Customer Verified Customer

Report | Print

Fast and efficient. The service people were awesome . I would like to trade my Audi in for another toyota The service people were awesome . I would like to trade my Audi in for another toyota More

by CAROLWARNER57 Verified Customer Verified Customer

Report | Print

I drove right in and was immediately greeted. They took my car and in 30 minutes had my 15,000 mile service completed and I was out the door. Great service! They took my car and in 30 minutes had my 15,000 mile service completed and I was out the door. Great service! More

by Chuck Verified Customer Verified Customer

Report | Print

Service failed to notice low tire pressure light was on. Called to let them know and was told to "swing back by". I didnt have time to and told them I'm sure that's on a checklist plus its plain to see on t Called to let them know and was told to "swing back by". I didnt have time to and told them I'm sure that's on a checklist plus its plain to see on the dashboard. Chances are two People should have noticed but did not correct the issue. More

by TOMPOWELL1 Verified Customer Verified Customer

Report | Print