George Matthews | Page 7

After 25 years, I am no longer a Honda customer. The sales manager, Alvin Cobb, and the GM, George Matthews, would not make good on what I was promised. When it came time to putting the numbers on p The sales manager, Alvin Cobb, and the GM, George Matthews, would not make good on what I was promised. When it came time to putting the numbers on paper, there was a $10,000 difference from what was discussed less than 2 days prior. The quality of service over the years from Honda has drastically declined. Unfortunately, I have lost trust in Honda. More

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I love them every time I come the service is nice and fast the workers are always on their job they help with all my questions and concerns I love this dealer I could’ve found a better please to get my c fast the workers are always on their job they help with all my questions and concerns I love this dealer I could’ve found a better please to get my car from More

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Total Scam - Sold A Bad Vehicle, GM is Horrible- Bad Battery, Warranty Scam Horrible I would not use this dealership for any service at all. We purchased a vehicle on 12/20/21 and on 1/5/22 our vehicle Battery, Warranty Scam Horrible I would not use this dealership for any service at all. We purchased a vehicle on 12/20/21 and on 1/5/22 our vehicle was taken to a repair facility. We are now 1/13/22 and still without our vehicle. The vehicle was on the showroom floor when I went to view it. The salesman, Christopher Stoflet had to boost the battery because it was dead. I was told they “disconnected” the battery and that was the reason. I thought it was odd but took his word for it. As my daughter and I left with the vehicle for a test drive - the vehicle died on us. I immediately called the dealership and spoke to Christopher Stoflet in which he drove out to our location to boost the vehicle again. The vehicle is a 2016 with 40,800 miles so it isn’t like it was something too old, etc. We purchased the warranty they assured us was “great”! Lol as we all know that’s a croc of crap period. The General Manager, George Matthews is the biggest con artist period. I immediately called him on the day that my car was taken to the mechanic shop and I explained everything to him and how upset I was for what I was going through. I explain to him that the mechanic shop shared that the cost of my repair was an excess of $4000. $357 of this was for a new car battery. Explain to me, am I correct in being upset? Mr. Matthews proceeded to tell me “Do you want to fight or do you want my help?” Seriously, I expressed frustration with my car to him. He then asked that I send him a copy of what the mechanic had found wrong on the vehicle. I emailed him pages of what the mechanic had on the vehicle. Two days later I get a call from Mr. Matthews asking that I take my vehicle to them for an inspection. I’m guessing he never understood or paid attention from the beginning because my vehicle was sitting in a mechanic shop and not drivable. The dealership is over an hour away from where I live. I have filed a claim with the warranty company and all of the claim was declined except for $971. The warranty company stated they wouldn’t cover anything because they considered it pre-existing. Hi immediately reached out to Mr. Matthews to ask if there Dealership would at least help me cover the cost of the difference especially the cost of a battery. He sent me a rude text stating that it was basically my fault because I didn’t take my car to their shop and they would have found a way to repair the vehicle. Also he stated they would not reimburse any thing and offered me three platinum detail services. I did submit a complaint to their corporate office. From what I have read in other reviews from other people that have used this dealership and their services it seems that this is consistent with how they run a business. Please I repeat please do not do anything with this Dealership. I will make it my mission to make sure that I share this experience as it has hurt my family financially. I have not had my car but a little at two weeks and have driven it less than 600 miles since I purchased it 12/20. *SCAMMED* SOLD ME A VEHICLE IN BAD CONDITION DON’T USE THIS DEALERSHIP More

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Excellent experience at Russ Darrow metro mart. Everyone was very professional and friendly. From start to finish, it was a positive experience. was very professional and friendly. From start to finish, it was a positive experience. More

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George Matthews and Lesia Matthis were very courteous and made the buying experience a good one. I am a repeat customer and will go back again when the time comes. made the buying experience a good one. I am a repeat customer and will go back again when the time comes. More

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Angela at Russ Darrow Dealership Service dept has great customer service skills & always does a great job. customer service skills & always does a great job. More

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Very pleased. Derrick was honest from the beginning. After a miscommunication in the beginning, George, the general manager, made a point to personally apologize and make me comfortable with the purchas After a miscommunication in the beginning, George, the general manager, made a point to personally apologize and make me comfortable with the purchase of this vehicle. More

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My experience with Russ Darrow this time was shocking; I couldn’t believe the cost of the repair. George Matthews ( General Manger) and Jon Stein ( Service Representative ) worked with me to arrive at what couldn’t believe the cost of the repair. George Matthews ( General Manger) and Jon Stein ( Service Representative ) worked with me to arrive at what I believe to be a more than fair price to replace my electronic rack and pinion system. More

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I appreciate the online service model. The team was professional, efficient, and customer focused. More importantly, Jay was able to adjust service appointment for today professional, efficient, and customer focused. More importantly, Jay was able to adjust service appointment for today More

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Incredible. Great experience. Highly recommended to anyone looking for a new or used vehicle. Their representatives are knowledgeable and forthright. I was impressed with them and will be returning in anyone looking for a new or used vehicle. Their representatives are knowledgeable and forthright. I was impressed with them and will be returning in the spring for a new vehicle. More

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