George Matthews
George Matthews at Russ Darrow Honda

George Matthews | Page 6

General Manager

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.8
156 Reviews

I have been in the car industry for over 25 years. I still enjoy the smiles created from satisfied customers. In my spare time I love to barbecue while watching my Packers, Brewers, and Bucks play.

Dealership Experience

14 yrs, 10 mos

Industry Experience

35 yrs, 1 mo

4.8

156 Reviews

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156 Reviews of George Matthews

March 21, 2025

Dealership Rating
Employee Rating

I like the service they provide, they should add more shuttle drivers someone the wait is pretty long. More

by 211STILTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2025

Russ Darrow Honda responded

Thank you so much for your review! We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. George Matthews george.matthews@russdarrow.com

March 11, 2025

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Great service. Great vehicles. Didn’t expect to buy that day but the deal was great More

by Shahid_w
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 11, 2025

Russ Darrow Honda responded

Thank you, Shahid, for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. George Matthews george.matthews@russdarrow.com

March 10, 2025

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The service was great. The staff was kind, caring, professional and knowledgeable. I would recommend this crew a thousand times over. More

by SHARRAE
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Rowley Clayborn, Gerald Johnson

Mar 11, 2025

Russ Darrow Honda responded

Thank you, Sharrae! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

March 09, 2025

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I go past two other Honda Dealers near my home. I love the service I receive from Rachel she’s the best, so are the technicians. The service manager Jay and the GM George are great!! I will always More

by Delunakr
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Lesia Matthis, Jay Malkowski, Rachel Aguilar , Christopher Berger, Gregory Lecher, Alondra Sandoval

Mar 10, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! Rachel, Jay and our team look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

March 06, 2025

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Employee Rating

Our sales consultant Porchia Woodson was outstanding and went above and beyond to ensure we received professional and kind guidance and care during our Honda purchase. Always with a smile. Thankful for Sa More

by JCRMJ1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: AL COBB, Jonathan Stein, Maddie Wojciechowski , Nastascia Elliott, Porchia Woodson, Michael in Finance 5 stars

Mar 06, 2025

Russ Darrow Honda responded

John and Cheri, Thank you for taking the time to share your thoughts on working with Porchia, Michael and our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

February 25, 2025

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The employees including George, the general manger are incompetent and rude. The service department is untrained and George lies to cover for them. More

by dorineand7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alondra Sandoval

Mar 01, 2025

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. George Matthews george.matthews@russdarrow.com

Mar 01, 2025

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. George Matthews george.matthews@russdarrow.com

February 12, 2025

Dealership Rating
Employee Rating

Pleasant no pressure sales environment in a nice setting with people that were friendly to work with More

by JN10522
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Derrick Taylor , Carmen Medina - Santa Anna

Feb 12, 2025

Russ Darrow Honda responded

Here at Russ Darrow Honda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! George Matthews george.matthews@russdarrow.com

February 02, 2025

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Chris Berger always goes above and beyond. He is one of the main reasons I take all my cars for service More

by Rfischer9.sf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

Russ Darrow Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris and the team met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com

January 30, 2025

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Employee Rating

They have always taken good care of me and my vehicles. I will trust Jay, and his team with my next car too. More

by Rodi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Russ Darrow Honda responded

Thank you, Rodi, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jay and our team here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

January 16, 2025

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Employee Rating

Very pleased with the customer service all that were involved in my purchase of the vehicle More

by RAYLEAZER27
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rowley Clayborn

Jan 17, 2025

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

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