George Matthews

Very horrible experience spent days trying to get them to fix my alternator which is under warranty they gave me excuses after excuses first it was the battery then it’s the alternator I replaced the battery fix my alternator which is under warranty they gave me excuses after excuses first it was the battery then it’s the alternator I replaced the battery with a brand new one they threatened not to fix my alternator since I did not purchase the battery from them which they wanted $515 to fix would not recommend them or going to them for the same thing I went for will not be going back for anything yeah they finally replaced the alternator after being days without a vehicle and did not give me a rental until the day before they replaced it More

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So happy we chose this dealership. Derrick was well educated on Hondas and knew all the cars features making sure he pointed out all of them to us. He even knew the features of my 11 y Derrick was well educated on Hondas and knew all the cars features making sure he pointed out all of them to us. He even knew the features of my 11 year old car I had at home. We were very glad he was our salesman. George was also great to work with and wasn’t pushy. Would recommend to others looking for a Honda to go to this dealership. More

by B4LYNN Verified Customer Verified Customer

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Derrick was absolutely wonderful! He listened to what I needed and gave me exactly what I wanted. George was great as well. When finance came back with a number a bit higher than Derr He listened to what I needed and gave me exactly what I wanted. George was great as well. When finance came back with a number a bit higher than Derrick gave me, George got it back to what I was initially told. I really appreciated how kind and courteous they were throughout the whole process. This was the shortest time I have been at a dealership and had everything completed. 3 hours from beginning to end. Amazing experience! Thank you again for great service. More

by RLYNNE108 Verified Customer Verified Customer

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Alondra was amazing - attentive to my needs, flexible in getting me in without an appointment, and very thorough in checking and conveying the status of my services and vehicle history. The auto technicians getting me in without an appointment, and very thorough in checking and conveying the status of my services and vehicle history. The auto technicians always do a superb job on my 2016 Honda Pilot Elite. As always, George and his entire team continue to rise well above the rest - best in southeast Wisconsin. They are the reason I only purchase and service my automobiles from Russ Darrow. Kudos, Russ Darrow! More

by CARL.C.MEREDITH Verified Customer Verified Customer

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i think Russ Darrow Honda has a great atmosphere that i enjoy each time i come in for any kind of help enjoy each time i come in for any kind of help More

by brooklynN Verified Customer Verified Customer

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We traveled a 10-hour drive from out of state to buy a used car and had asked for a video beforehand to check the condition. The salesperson assured us everything was fine and the car wasn’t too old. When used car and had asked for a video beforehand to check the condition. The salesperson assured us everything was fine and the car wasn’t too old. When we got there, we noticed clear signs of paint line and texture differences from the bumper to the door — it was obvious work had been done on the car, which hadn’t been mentioned or shown, and that was disappointing. The salesperson dismissed the DIY paint job as something that could have come from Toyota and didn’t even bother to look at it when we mentioned it, which suggests they had prior knowledge of the previous paint work. As soon as we asked about the paint, the general manager got involved. The manager said he’d be glad if we didn’t buy the car since the newly marked price was higher. When we tried to explain our paint findings, we were dismissed and instead asked about the color of the car. The manager said black and white paint are cheaper and that the issue probably didn’t cost much to fix, which made it feel like our concerns weren’t being taken seriously. Regarding pricing, we were informed that the price of the vehicle had just gone up today. However, with their upcoming promotional Black Friday discount, we were told we were still getting a better deal. This explanation felt more like a sales pitch than addressing our concerns. They said they accepted cashier’s checks but told me I would have to stay at least an extra day for it to clear, even though I’m not local. They offered to match my financing rate, but as soon as I called to cancel my bank financing, the matched rate was contingent on purchasing an extended warranty — something that wasn’t mentioned initially. Overall, the experience was terrible. The customer service was not only disappointing but felt intimidating, making what should be a straightforward purchase unnecessarily stressful. More

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The people were helpful in assisting us with our trade. My only negative feedback is that we had the understanding that everything on the truck installed by the dealer was included but we had to pay extra My only negative feedback is that we had the understanding that everything on the truck installed by the dealer was included but we had to pay extra for it. We were blindsided by that extra cost. More

by JESS Verified Customer Verified Customer

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By far the WORST experience I've ever had with a dealership! I was literally yelled at by this manager in the middle of the show room because he didn't want to work with my bank, who pre-approved my dealership! I was literally yelled at by this manager in the middle of the show room because he didn't want to work with my bank, who pre-approved my loan. Fortunately, Ziegler Honda was able to sell me the same make/model the very next morning using financing through my credit union with no issues! More

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We had a positive experience with all the individuals that helped us with this vehicle purchase. that helped us with this vehicle purchase. More

by LBLANCHARD35 Verified Customer Verified Customer

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I have financed/leased my last 5 vehicles from this dealership due to the salesperson and the attentiveness, and customer service/care of the staff. They always create a memorable and easy process for dealership due to the salesperson and the attentiveness, and customer service/care of the staff. They always create a memorable and easy process for the purchase of a car. More

by robertc Verified Customer Verified Customer

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