Gavin Fano
Gavin Fano at Klaben Ford Lincoln

Gavin Fano | Page 13

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
185 Reviews

Dealership Experience

3 yrs, 2 mos

Industry Experience

9 yrs

Languages Spoken

English English

5.0

185 Reviews

Write a Review

185 Reviews of Gavin Fano

October 29, 2024

Dealership Rating
Employee Rating

Kim and the Klaben service team took excellent care of my 2005 50th Anniversary Thunderbird. A very special car and it was serviced and then returned in excellent condition. A++++ experience!!!! More

by DavidM0604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram

October 28, 2024

Dealership Rating
Employee Rating

Came in for my appointment. Everything was done beyond satisfaction in a timely manner. Very comfortable Waiting area. More

by leporedc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 21, 2024

Dealership Rating
Employee Rating

Great services, great people, all the workers are very friendly and helpful. Make me feel very comfortable More

by yimike1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelby Wiley

October 19, 2024

Dealership Rating
Employee Rating

This dealership makes sure you understand repairs being done, makes sure they are done correctly and that you are satisfied. They keep you updated. More

by bstrig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 14, 2024

Dealership Rating
Employee Rating

On time. Clean. Courteous. Great overall. Would buy a car and use them again in a heartbeat. More

by Johnny
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

October 04, 2024

Dealership Rating
Employee Rating

Love Klaben Lincoln. They are always prompt and efficient. From Sales to Service I think they are excellent. Thanks Gavin! More

by DyerC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 30, 2024

Dealership Rating
Employee Rating

I don’t think I can write enough good things about the team of people at Klaben and my experience with them to describe what they did for me. From getting me in a rental car for over 2 weeks to giving me More

by Erika Scott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

September 30, 2024

Dealership Rating
Employee Rating

Hi my name Martez Harris,Gavin Fano did a great 👍 job I do mean GREAT. More

by lactez40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 27, 2024

Dealership Rating
Employee Rating

Gavin and the entire service team at Klaben are incredible. I always feel like they value my business and that my car is going to be in the best hands. More

by mrb353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 27, 2024

Dealership Rating
Employee Rating

Glad they identified the water pump issue but for an issue that should have taken 2 days, took 6. I didn't want to drive the rental to our campground over the weekend so that made our plans more diffic More

by yellowslinky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Thurman Jr

Sep 29, 2024

Klaben Ford Lincoln responded

Thank you for taking the time to provide a review of your recent experience and for the positive comments shared about Gavin. We share this feedback with our entire team and use it in a way that is geared towards making us better at achieving our goal of meeting and exceeding the expectations of our customers. After reading your comments it was obvious we failed you on a couple levels missing some steps and let you down in the process. No excuses. Might I have a couple more minutes of your time at your convenience to personally apologize, gain additional insight, and find a way to make right a situation we clearly created. This added content will be useful in coaching, counselling, and celebrating after reflecting on it together internally. We realize that our team members are what defines us and puts us in the position of our customers continuing to give us an opportunity to earn their trust and their confidence. Ultimately our goal in to create experiences that leave our guests believing in our customer first culture and looking forward to their next visit. Thank you again for your feedback and I look forward to speaking with you soon. Sean Bradford – (216)337-1005 - sbradford@klaben.com

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