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234 Reviews of David Cobb
January 04, 2025
Great service. The only issue was their emissions test machine was broken, which was the reason for my visit (and an oil change). David Cobb was very courteous. The only issue was their emissions test machine was broken, which was the reason for my visit (and an oil change). David Cobb was very courteous. More
by tjhiggins
Verified Customer
December 31, 2024
Wanted to say I’ve given Cobb another chance after a horrible experience a while back. David Cobb is awesome took the time to ask key questions on why I visited and got it done professionally. I admire horrible experience a while back. David Cobb is awesome took the time to ask key questions on why I visited and got it done professionally. I admire the dedication and commitment he did on my visit vs the guy who just didn’t care . Been a Cobb customer since 2000 but left because of that one guy who’s ill not name on here . More
by TUNDRAV8GEORGIA
December 30, 2024
They have great customer service but there prices are little out there. For example I needed a new key, to have my car towed to the Kennesaw location cost $200 ( I live 10 minutes w) plus maintenance fee little out there. For example I needed a new key, to have my car towed to the Kennesaw location cost $200 ( I live 10 minutes w) plus maintenance fees would be around $400 total cost was $700. Had a locksmith who came to my house and did everything for $170 More
by janayluv13
Other Employees Tagged: Brent Stump
December 28, 2024
Couldn’t have been nicer negotiate origins dutiful civic chicks Rick. Ccjvj kicks jcjc chuck nvjcj chicks Rick. Ccjvj kicks jcjc chuck nvjcj More
by Kimmassey485
Other Employees Tagged: Austin Meek, Katie Fuller, Zach Claybrooks, JC Cooper, Costas Hernandez , Simon Chan, Jeff Silvers, Brent Stump, Bob Nascimento
December 19, 2024
I trust their service pros. Easy, transparent, communicative and have brought my car back to life twice, both times affordable. I can't say the same for the service dealer next Easy, transparent, communicative and have brought my car back to life twice, both times affordable. I can't say the same for the service dealer next door that serviced our non Toyota truck, wish I would have stuck to a Tacoma instead lol. More
by cveroleyva1
Other Employees Tagged: JC Cooper
December 17, 2024
A Disappointing Service Experience at Cobb County Toyota It’s regrettable that I have to resort to leaving this review as my final effort to gain meaningful attention from leadership. Since 202 Toyota It’s regrettable that I have to resort to leaving this review as my final effort to gain meaningful attention from leadership. Since 2021, I have purchased three brand-new vehicles from Cobb County Toyota. Each time, I have experienced stellar customer service on the sales side—something I’ve always appreciated and valued. Unfortunately, the positive experience ends there when it comes to service. Today, I brought in my brand-new 2024 Tundra for service, including addressing a TPMS light on the dash. When I dropped off my vehicle this morning, my assigned service advisor, David Cobb, appeared flustered and repeatedly cut me off as I tried to explain my concerns. While it was frustrating, I gave him the benefit of the doubt and continued with my day. Later, I received a call informing me that my vehicle was ready. When I asked specifically about the TPMS issue, David claimed that my vehicle didn’t have sensors and said he could tell based on the valve stems. I tried to explain that I had visually confirmed the TPMS functionality just three days prior. However, the conversation became increasingly difficult as David continually interrupted me, forcing me to ask him to let me finish. When I finally managed to explain my point, his dismissive response was, “You done?” He then put me on hold, came back, and contradicted his earlier statement by saying, “Like I said, your TPMS sensors just aren’t mounted the right way.” This interaction was frustrating and unprofessional. When I asked to speak with the GM of the service department, I was told, “He’s busy.” I then requested the GM’s name and email so I could follow up directly, only to be told, “I guess I just don’t know my boss’s email.” Upon picking up my truck, I managed to speak briefly with another service manager named Zach. While he listened, his demeanor was indifferent, and I didn’t even receive a simple acknowledgment like, “Thank you for your feedback.” This is not the level of service I expect from a dealership where I’ve purchased three brand-new vehicles. If customer service is not a priority, individuals like David should not be in these roles. Leadership should recognize that loyal customers like myself expect to be treated with respect and professionalism. Needless to say, I cannot recommend Cobb County Toyota for service. It’s disappointing to feel undervalued as a customer, especially given my loyalty to this dealership. I hope this review serves as a wake-up call for leadership to take action and improve the service experience for others. More
by LEODROJAS1
December 17, 2024
Sales was great, service is terrible. We were treated with contempt and condescension. Our passenger door doesn’t work properly, we have tried to get it repaired three times. Sent demand We were treated with contempt and condescension. Our passenger door doesn’t work properly, we have tried to get it repaired three times. Sent demand letter to Toyota today. More
by cathyheast
December 16, 2024
Great service as usual without any issues with unwanted or unnecessary service because of the service technician checking the pass service records. Fast in and out even when it is very busy. or unnecessary service because of the service technician checking the pass service records. Fast in and out even when it is very busy. More
by J.P.STALCUP
Other Employees Tagged: Costas Hernandez
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