Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
539 Reviews
4.9

539 Reviews

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539 Reviews of Craig Douglas

March 27, 2026

Dealership Rating
Employee Rating

The original deal we agreed to was 'locked up' in the desk of our sales guy. More

by fhlgompers
Recommend Dealer
No

Other Employees Tagged: Craig Douglas

Mar 30, 2026

Ken Ganley Ford Norton responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Mar 30, 2026

Ken Ganley Ford Norton responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Mar 30, 2026

Ken Ganley Ford Norton responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 08, 2026

Dealership Rating
Employee Rating

I appreciate you met almost all of my requests. I appreciate you finding a vehicle so quickly More

by Jwa2184
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Palffy, Vincent Demercado

Mar 09, 2026

Ken Ganley Ford Norton responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

February 23, 2026

Dealership Rating
Employee Rating

My experience was one of the best I ever had and would recommend Jon to anyone he's polite down to earth and really cares about helping u get what u want if I could I would give him 10 stars as well as al More

by ulrichmelissa061
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Massolini

Feb 23, 2026

Ken Ganley Ford Norton responded

We’re thrilled you had such a positive experience with our team when purchasing your used Dodge Challenger. Your recommendation means a lot, and we appreciate you considering us for future vehicles. Thank you for the five-star rating.

February 21, 2026

Dealership Rating
Employee Rating

I had a great experience at Len Ganley in Norton, they made everything very easy. More

by Lmoperha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vincent Demercado

Feb 21, 2026

Ken Ganley Ford Norton responded

Thanks for the five-star review. We’re glad the process of getting your new Ford went smoothly and felt easy. Enjoy every drive and feel free to stop by anytime.

February 16, 2026

Dealership Rating
Employee Rating

Ganley Ford is the best place to Purchase a Vehicle. Desmond is the best!! Craig takes great care of you as well More

by hanjoma1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Tony Zuppe

Feb 16, 2026

Ken Ganley Ford Norton responded

Thank you for sharing your five-star feedback. We’re thrilled you had a great experience finding your used Ford F-150, and that Desmond and Craig took such excellent care of you. We hope you enjoy many miles of driving!

February 15, 2026

Dealership Rating
Employee Rating

Awesome experience at Barberton Ford! Made the experience quick and easy, and made a deal work best for me. Vince was our salesman and was great to work with, was not pushy at all and lis More

by Stangzack88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vincent Demercado

Feb 15, 2026

Ken Ganley Ford Norton responded

It’s great to hear Vincent made the process smooth and tailored to your needs. Congratulations on your new Ford F-150 and here’s to many exciting miles ahead.

January 30, 2026

Dealership Rating
Employee Rating

I Worked with John on a deal for my New F350 Tremor & John Worked harder for me than any salesperson I've ever dealt with to get me EXACTLY where I needed to be both with my Trade in & on the price of my More

by Frigginnuttz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Massolini

Jan 30, 2026

Ken Ganley Ford Norton responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Ken Ganley Ford Norton!

January 27, 2026

Dealership Rating
Employee Rating

Great experience! Everyone friendly and welcoming. Dealership well maintained and so much nicer than so many dealers stuck in 1970. Tony Zuppe was a pleasure to work More

by The Bam
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Tony Zuppe

Jan 27, 2026

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 24, 2026

Dealership Rating
Employee Rating

Ashley did a fantastic job taking care of my camaro! She made sure I was satisfied with everything before I left the service department! I tell everybody I know to go to Ken Ganley Ford in Norton whethe More

by Doog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2026

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

January 13, 2026

Dealership Rating
Employee Rating

Very professional and quick responses to calls and emails..very informative about the procedure with purchasing a new vehicle.. More

by Mdj41160
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Zuppe

Jan 14, 2026

Ken Ganley Ford Norton responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

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