Cosmo Laurino
Cosmo Laurino at Rallye BMW

Cosmo Laurino | Page 11

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.6
392 Reviews
4.6

392 Reviews

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392 Reviews of Cosmo Laurino

January 10, 2025

Dealership Rating
Employee Rating

My appreciation and positive feedback for the outstanding customer service received with the whiole team at service Department. I must say MR Cosmo Laurino and Christopher Williams have a warm rapport with c More

by LCASIMIR97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Williams

Jan 10, 2025

Rallye BMW responded

Thank you for sharing your appreciation of our service team at Rallye BMW! We're delighted to hear that Cosmo Laurino and Christopher Williams provided attentive and helpful guidance. We look forward to assisting with any future needs!

January 09, 2025

Dealership Rating
Employee Rating

Very accommodating when I asked for a loaner car. They keep me informed with the status of my car More

by SGONZALES3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz

Jan 10, 2025

Rallye BMW responded

Here at Rallye BMW, we are always thankful for positive feedback from our customers. Thank you!

January 05, 2025

Dealership Rating
Employee Rating

The best dealership. That is why I keep coming back. The cars are great too! More

by ANDREWRUBIN32
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 06, 2025

Rallye BMW responded

We appreciate your business and your review! Thanks from the Rallye BMW Team!

December 29, 2024

Dealership Rating
Employee Rating

Started out a little rocky, but ended on a good note, right now I am satisfied. More

by CONTENTMENT414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 31, 2024

Rallye BMW responded

Thank you for taking the time to review Rallye BMW! Safe travels!

December 29, 2024

Dealership Rating
Employee Rating

spotless place and comfortable arrangements the staff was polite I would recommend them to anyone More

by JackM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 31, 2024

Rallye BMW responded

Jack, thank you for the great review. We look forward to seeing you again at Rallye BMW!

Dec 31, 2024

JackM1 responded

My pleasure and thank you guys too best wishes and a Happy New Year to all

December 28, 2024

Dealership Rating
Employee Rating

Poor service and communication and constant upsell of products and services that are not needed. More

by STEVENHAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christopher Blanco

Dec 30, 2024

Rallye BMW responded

I am sorry to see the low rating, as we take customer service very seriously. If you're willing, I would love to get a bit more information about your experience to see if there is anything I can do to help. Would you please reach me directly at your convenience? Thank you, Chris Blanco - Service Manager - 516-833-4862

December 26, 2024

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Employee Rating

I’m very happy with the service,is no wait time and I get the car very clean More

by suzanaramusevic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 26, 2024

Rallye BMW responded

Happy customers make us happy! Thank you for the wonderful review of Rallye BMW.

December 24, 2024

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Employee Rating

I have been a customer of this dealership for 10 years. They have just lost my business. Brought my car in for a routine oil change first thing today and they never completed the service! Advisor can't ev More

by MNSPOLAN
Service Time
Service Communication
Recommend Dealer
No
Dec 24, 2024

Rallye BMW responded

It's disheartening to hear about your recent experience, especially after being a loyal customer for so long. We strive for professionalism and efficiency in our service, and it's clear we fell short this time. Please allow us the opportunity to address these concerns directly with you; feel free to reach out at your convenience. Thank you, Chris Blanco - Service Manager 516-833-4862

December 22, 2024

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Employee Rating

This dealership was very helpful in assisting with servicing my car. My service provider was prompt, professional and efficient. It took 10 minutes to bring in my car tell my service provider what I More

by RPDILLEHAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2024

Rallye BMW responded

We're delighted to hear that your service experience at Rallye BMW was quick and efficient! Our team is committed to providing prompt and professional assistance, so it's great to know we met your expectations. Safe travels until next time!

December 21, 2024

Dealership Rating
Employee Rating

I left my car for simple oil and fluid maintenance. When I got my car back the 3ngibe light was on but I had no option to speak to anybody and had to driv3 the car for more than 2 weeks before they eve More

by AZlateva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 23, 2024

Rallye BMW responded

AZlateva, I'm sorry to hear about your experience with the maintenance service. We strive for timely and effective communication, so it's concerning that this wasn't provided. If you'd like to discuss further or have any other questions, please feel free to reach out. Thank you, Chris Blanco - Service Manager - 516-833-4862

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