Caroline Combs

The dealership was extremely nice and accommodating. It was a pleasure having my auto repair needs handled by west Chester BMW. It was a pleasure having my auto repair needs handled by west Chester BMW. More

by ecopesster Verified Customer Verified Customer

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Staff is always helpful and courteous. Appreciate that they provide an estimated cost up front and are transparent about any issues with my vehicle. Appreciate that they provide an estimated cost up front and are transparent about any issues with my vehicle. More

by E.SCHLEUSNER Verified Customer Verified Customer

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Usually, I have nothing but a positive experience however, this last time it seemed to be extremely confusing. The first time I had my car, and I had waited almost a month for the appointment and exp however, this last time it seemed to be extremely confusing. The first time I had my car, and I had waited almost a month for the appointment and expected a loaner, and who ever was responsible for setting all that up, did not link my vehicle to my name to my account… I did not get a loaner… I could not wait therefore I had to reschedule. Basically… Everything would have passed that day but because I then had to take a 2000 mile road trip… my tires did not pass… Which I knew I was going to have to deal with at a later date however now it stopped the process. So after receiving constant late notifications about my inspections, during my vacation and then after I had to once again, get my tire situated before the inspection I then was finally able to get in and get my inspection and then was told I would be able to come in with about a 15 minute turnaround, which of course then turned into over an hour. However, Caroline was my contact that day and she was great and informed me what was going on so it all works out in the end. I'm just not used to how it went down this time taking three visits, basically. More

by DDBUCKLEY4 Verified Customer Verified Customer

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The service was professional, efficient, and reliable. Staff ensured smooth maintenance with excellent customer support throughout. Staff ensured smooth maintenance with excellent customer support throughout. More

by Dev Verified Customer Verified Customer

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Very professional and courteous. The service rep was very clear and concise with the findings. The service rep was very clear and concise with the findings. More

by Crsdlg0720 Verified Customer Verified Customer

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Pleasant and convenient appointment. Performed a complete review of my vehicle for any fissures that may have begun. Performed a complete review of my vehicle for any fissures that may have begun. More

by STAUDY1 Verified Customer Verified Customer

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Caroline is highly knowledgeable, experienced and professional! She is an absolutely a delightful person to work with! And this has been my experience for a good amount of years as a loyal customer o professional! She is an absolutely a delightful person to work with! And this has been my experience for a good amount of years as a loyal customer of Otto’s BMW! Thank you! More

by ijoukova Verified Customer Verified Customer

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I had an excellent experience with the BMW West Chester PA service department. I brought my car in for a diagnostic, and the team was very professional and thorough. They not only addressed the issue I cam PA service department. I brought my car in for a diagnostic, and the team was very professional and thorough. They not only addressed the issue I came in for, but also checked my car and discovered a recall I wasn’t aware of. They took care of it right away, saving me time and giving me peace of mind. The service was smooth, efficient, and hassle-free. I truly appreciate the attention to detail and the level of care they provided while my car was with them. Highly recommend their service team! More

by Brenda Romeus Verified Customer Verified Customer

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Communication was excellent , the service was done and my car was finished when they indicated it would be. . car was finished when they indicated it would be. . More

by LYNNCENTONZE Verified Customer Verified Customer

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My service manager was a pleasure to work with and the wait time was reasonable. wait time was reasonable. More

by LINDA_PEREZ Verified Customer Verified Customer

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