Caroline Combs | Page 8

Great experience in Service with Caroline Combs. Had new tires installed at a local tire shop. They stripped one of the lugnuts on my wife's X5 late on Saturday afternoon. Called Service and afte Had new tires installed at a local tire shop. They stripped one of the lugnuts on my wife's X5 late on Saturday afternoon. Called Service and after a short hold they confirmed I could come in to get the new lugnut installed. They saved the day for me (again - it's my wife's car, lol, so I needed to get it made right). They took care of me and the car, and had me back on the road within an hour. Really grateful! More

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Very professional and accommodating. I was very pleased also with the communication provided by the service team. I was very pleased also with the communication provided by the service team. More

by Itsjustbarb0203 Verified Customer Verified Customer

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Excellent communication by service associate and service team. Easy scheduling, auto drop off and pick up. team. Easy scheduling, auto drop off and pick up. More

by mohcdoc Verified Customer Verified Customer

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Accommodating, transparency, professional Positive x12 E x c e l l e n t T x c e l l e n t T More

by TAYLORSARA42 Verified Customer Verified Customer

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Caroline was very courteous and efficient. She managed my expectations during the entire process and communicated my progress well. She managed my expectations during the entire process and communicated my progress well. More

by SUSAN_DAVIS23 Verified Customer Verified Customer

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Caroline is a very responsible staff member. She always finds ways to help me solve problems and keeps me updated on the latest status of my car in a timely manner, which makes me feel very reas She always finds ways to help me solve problems and keeps me updated on the latest status of my car in a timely manner, which makes me feel very reassured and allows me to plan my transportation well when the car is unavailable. The problem that had remained unresolved at another dealership was finally solved here at West Chester. I’m truly grateful for their professional service, which resolved my concerns. More

by Nan Li Verified Customer Verified Customer

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Everyone is friendly and communication is first rate. Service and repair options are clearly explained. The work is done expeditiously and is fairly priced. Service and repair options are clearly explained. The work is done expeditiously and is fairly priced. More

by kmclaughlin3 Verified Customer Verified Customer

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The people are great but it always seems to take many days to get my car back days to get my car back More

by Johnalex Verified Customer Verified Customer

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“Quick, professional service and clear communication throughout. They diagnosed the issue fast and had my car running smoothly again. throughout. They diagnosed the issue fast and had my car running smoothly again. More

by rula.awadi Verified Customer Verified Customer

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I've been driving BMWs since 2012 and as long as I do, I will always take it to Bill Vosenza at BMW of West Chester will always take it to Bill Vosenza at BMW of West Chester More

by Dr Pete C Verified Customer Verified Customer

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