Caroline Combs
Caroline Combs at BMW of West Chester

Caroline Combs

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.9
153 Reviews

Dealership Experience

6 yrs, 3 mos

4.9

153 Reviews

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153 Reviews of Caroline Combs

March 10, 2026

Dealership Rating
Employee Rating

Everyone at the dealership is very helpful and polite. I have been a customer for over 30 years. More

by Pinnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 10, 2026

Dealership Rating
Employee Rating

I appreciate the excellent service tailored to my needs. A rare find in a big dealership More

by AB
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

March 09, 2026

Dealership Rating
Employee Rating

Caroline was an excellent service advisor! She was quick to reply and went above and beyond to get my car over to the shop and managed a very smooth recall repair process for my car. More

by KevinH
Recommend Dealer
Yes

March 08, 2026

Dealership Rating
Employee Rating

Friendly and easy to deal with. I find it bothersome that you charge 3% for the use of a credit card. More

by KLEYLEIN0
Recommend Dealer
Yes

Other Employees Tagged: Caroline Combs

March 08, 2026

Dealership Rating
Employee Rating

BMW of Westchester's, Caroline and Steve did an excellent job. They took the time out to get my issue rectified. So a big thank you to those guys. More

by OHSNAPMINTER80
Recommend Dealer
Yes

Other Employees Tagged: Caroline Combs

March 06, 2026

Dealership Rating
Employee Rating

All good but pick up hours need to be extended to 630 pm at a minimum More

by jgbal59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 06, 2026

Dealership Rating
Employee Rating

Heather is amazing. Always in great spirits. She is super communicative. She treats me with respect and very accommodating. Love her. 5 stars More

by Williamatlee19
Service Price Transparency
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Recommend Dealer
Yes

March 05, 2026

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Employee Rating

Great communication of service issue and plan for fixing it. Felt that my car's service issue was a priority More

by RRLACH
Recommend Dealer
Yes

Other Employees Tagged: Caroline Combs

March 03, 2026

Dealership Rating
Employee Rating

It was a Pleasant service experiance. Looking to do more service in the future. Thank you More

by Alex R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 23, 2026

Dealership Rating
Employee Rating

Diagnosis was fast, Caroline explained needed/recommended service well, not pushing. Service was well done. More

by ywu0312
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Not sure who was the technician, sorry

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