Calvin Jeong

Took our Hyundai Ionic Hybrid in for a simple service using a external warranty. The car NEVER leaked ANYTHING until the service. The next day the car was leaking oil. We made another appointment and using a external warranty. The car NEVER leaked ANYTHING until the service. The next day the car was leaking oil. We made another appointment and were told that they'd take care of it. Again, within days, the car was leaking oil. Took the car to our regular mechanic. It was determined that the oil drain plug was either loose, or not seated correctly causing the leak. ANY HIGH SCHOOL MECHANIC should have known to check the plug. It is OBVIOUS that the plug was not even CHECKED on the second visit! THERE IS ZERO EXCUSE FOR SUCH SLOPPY WORK! This is ONE friggin' screw! Had we not been paying attention, we would surely be in for a MAJOR repair! (Hmmmmmmm...). Personally, I wouldn't trust them. If they can't perform a SIMPLE oil change, than what ELSE CAN'T THEY DO CORRECTLY!! Kevin Wright More

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Took our Hyundai Ionic Hybrid in for a simple service using a external warranty. The car NEVER leaked ANYTHING until the service. The next day the car was leaking oil. We made another appointment and using a external warranty. The car NEVER leaked ANYTHING until the service. The next day the car was leaking oil. We made another appointment and were told that they'd take care of it. Again, within days, the car was leaking oil. Took the car to our regular mechanic. It was determined that the oil drain plug was either loose, or not seated correctly causing the leak. ANY HIGH SCHOOL MECHANIC should have known to check the plug. It is OBVIOUS that the plug was not even CHECKED on the second visit! THERE IS ZERO EXCUSE FOR SUCH SLOPPY WORK! This is ONE friggin' screw! Had we not been paying attention, we would surely be in for a MAJOR repair! (Hmmmmmmm...). Personally, I wouldn't trust them. If they can't perform a SIMPLE oil change, than what ELSE CAN'T THEY DO CORRECTLY!! Kevin Wright More

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The service was great, everyone was courteous. I didn't have to be there all day I didn't have to be there all day More

by dupreekidd Verified Customer Verified Customer

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I have problem with battery charging. after purchasing The car when was fully charged (100%) it showed 360 miles but in few months little by little showed to 240 miles. After I went to s after purchasing The car when was fully charged (100%) it showed 360 miles but in few months little by little showed to 240 miles. After I went to south west Hyundai they fixed the problem and went back to 360 miles. But after few days again went back to 260 miles I took the car again to same service place and again the same story happened Now after several months my IONIQ 6 after fully charging it drives only something between 260 to 280 miles . I don’t know what should I do now. I need help . I don’t know name of service man More

by rsafani Verified Customer Verified Customer

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I like the ease of the service and the follow up. Customer is also professional and great Customer is also professional and great More

by MDNRSE2 Verified Customer Verified Customer

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In all my years of buying cars, I've never had an experience quite like I did with MJ and South Bay Hyundai. My financial circumstances and the EV market at this particular moment in time made gettin experience quite like I did with MJ and South Bay Hyundai. My financial circumstances and the EV market at this particular moment in time made getting me into the car I wanted especially challenging. MJ put countless hours into finding solutions that worked for me AND South Bay, steering me away from options that were easy but irresponsible. Think about how crazy that is– most dealers have one goal and one goal only, which is to sell a car (and a tire plan! 😂). MJ set out to find me a hard-to-get car at a price that wasn't just doable, but a structure that set me up for a safe financial future. After making his life miserable for a week with all kinds of random problems, we finally struck gold and I got an incredible car at a price that everybody felt good about. Even better, when I arrived to actually pick up my vehicle, I got the sense that everybody was rooting for me, from reception to the service team and even the finance department. Just an all around excellent experience. I honestly never thought I'd care about a car dealership at all and now I'm their biggest fan! More

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Friendly and convenient service. Easy to schedule and service time was super fast. Really enjoy coming here for ongoing maintenance. Easy to schedule and service time was super fast. Really enjoy coming here for ongoing maintenance. More

by lalysix Verified Customer Verified Customer

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Great service ! I am always taken care From the time I call to schedule an appointment. I am always taken care From the time I call to schedule an appointment. More

by CHERYLGODFREY.CG Verified Customer Verified Customer

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service was great and fast they explain me everything and they did the work fast they did the work fast More

by LETTY0012000 Verified Customer Verified Customer

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We had a less than 1-start experience. We brought our new lease in for a free oil change and maintanence. Despite having an appointment that was scheduled long in advance, the service depa We brought our new lease in for a free oil change and maintanence. Despite having an appointment that was scheduled long in advance, the service department was low on technicians, so they were not able to service the car. The service clerk was able to find a new appointment. When we brought the car back in, the technician broke one of the main fuses. Since they didn't have the part, they needed to keep the car since it wouldn't start without the fuse. The dealership couldn't give us a ride back home, so we ended up taking a ride share (which was ~$50). When we got a call to pick-up the car, I explicitly let the clerk know that we would come in on Sunday to pick-up the car. Again, I had to take a ride share (which as another ~$50). Once I arrived, I was informed that the service department was closed, so I had to take yet another ride share back home (another ~$50). To get back to the dealership, I needed to take a ride share again (you got it, ~$50), and I was finally able to pick-up my car. In all, I spent close to $200 for a free service. I sent an email to the service department manager and have not heard back. I'm so incredibly disappointed. I am highly unlikey to lease another Hyundai after this experience. More

by fonda2 Verified Customer Verified Customer

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