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Bruce Carrick
Bruce Carrick at Russ Darrow Metro Mazda

Bruce Carrick | Page 3

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.8
241 Reviews

Industry Experience

25 yrs, 2 mos

4.8

241 Reviews

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241 Reviews of Bruce Carrick

March 10, 2026

Dealership Rating
Employee Rating

The Metro was a nice place to do business and the service was good as well. More

by DANYELJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gerald Schiller

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Mar 10, 2026

Russ Darrow Metro Mazda responded

It’s wonderful to hear that our location provided a welcoming environment and that your Mazda CX-5 received quality service. We’re here whenever you need us again. Thank you for choosing us. Jalen Moore jalen.moore@russdarrow.com

March 07, 2026

Dealership Rating
Employee Rating

The dealership did their job. The explained what could have been the cause. Told me to call back if it happens again. More

by DESIGNOBLIQUE
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick

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Mar 09, 2026

Russ Darrow Metro Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

February 28, 2026

Dealership Rating
Employee Rating

Bruce and the guys over at metro Mazda took good care of me. I’m satisfied More

by RMOORE225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd, Miguel Mazaba

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Feb 28, 2026

Russ Darrow Metro Mazda responded

We’re glad Bruce and our team provided excellent care for your Mazda CX-5 and that you’re pleased with the service. Thank you for sharing your experience. We look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

February 27, 2026

Dealership Rating
Employee Rating

The experience in service has always been pleasant. All options were explained. The waiting area is clean and well stocked. More

by DMINER10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba, Victor Perez-Gonzales, Gerald Schiller

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Feb 27, 2026

Russ Darrow Metro Mazda responded

We appreciate your feedback about our service department. We’re glad the option explanations were clear and the waiting area was comfortable and well stocked. We look forward to welcoming you back for your Mazda CX-50 maintenance. Jalen Moore jalen.moore@russdarrow.com

February 20, 2026

Dealership Rating
Employee Rating

No problems. Oil change and tire rotation while I waited. Was in and out in a reasonable time. More

by Never again
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd, Miguel Mazaba, Victor Perez-Gonzales

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Feb 20, 2026

Russ Darrow Metro Mazda responded

Thank you for letting us know your Mazda CX-5 oil change and tire rotation were handled promptly. We’re glad you could wait comfortably and were in and out in a reasonable time. We look forward to assisting you with future service. Jalen Moore jalen.moore@russdarrow.com

February 17, 2026

Dealership Rating
Employee Rating

Very good service thank you very much Very kind representative good service as well good More

by DD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd, Zoe DeRose, Victor Perez-Gonzales, LANDON HILL , Kirsten Jones

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Feb 17, 2026

Russ Darrow Metro Mazda responded

Thank you for the five-star rating. We’re thrilled our team provided kind and efficient service for your Mazda CX-5. Feel free to reach out anytime you need assistance. Jalen Moore jalen.moore@russdarrow.com

February 14, 2026

Dealership Rating
Employee Rating

Bruce Carrick and Rush Darryl dealership is very prejudice and they choose not to honor Mazda warranty my Mazda warranty for my vehicle More

by nealdelores57
Recommend Dealer
No

Other Employees Tagged: Bruce Carrick

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Feb 18, 2026

Russ Darrow Metro Mazda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jalen Moore jalen.moore@russdarrow.com

February 12, 2026

Dealership Rating
Employee Rating

Very nice to know that I can trust this dealership for all my car needs. Thanks! More

by FFLOPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd, Gerald Schiller

Report | Print
Feb 13, 2026

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

January 31, 2026

Dealership Rating
Employee Rating

Outstanding staff completely satisfied with work on vehicle was requested waiting area comfortable and clean More

by pneicy1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd

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Jan 31, 2026

Russ Darrow Metro Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Mazda to be a positive one. Please don't hesitate to reach out if you need anything else. Jalen Moore jalen.moore@russdarrow.com

January 22, 2026

Dealership Rating
Employee Rating

We purchased a car and after both completely oil changes we had to bring the car back. The first time it was leaking oil due to what they said was an over tightened oil filter. The second time they failed s More

by Russ
Recommend Dealer
No

Other Employees Tagged: Bruce Carrick

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Jan 26, 2026

Russ Darrow Metro Mazda responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Russ. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jalen Moore jalen.moore@russdarrow.com

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